Pattinson Estate Agents Reviews 

1,256
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 174 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently found the staff to be professional, helpful, and empathetic, often going above and beyond to assist them. Many people highlighted the excellent service and customer support, noting clear communication and quick updates throughout the process. The efficiency and responsiveness of the team were frequently praised, making stressful situations much easier for people. However, some customers also noted concerns regarding pricing transparency and unexpected fees. A few other people also felt that communication was sometimes poor or misleading, leading to frustration and delays. There were also instances where customers experienced pressure to reduce prices or felt the service was ineffective in securing a sale.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their professionalism, helpfulness,... See more

Service

People report positive experiences with service, often highlighting the clear, friendly, and professional... See more

Customer service

Reviewers highlight positive aspects of customer service, with many praising the helpfulness, attentiveness,... See more

Response time

Customers consistently note positive experiences with response times, highlighting prompt and clear... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the effort to secure the best price... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Daniel Fisher was an excellent help to me with the sale of my late Father's home. He sensed my tension and anxiety and talked me through the whole process, was on hand to reply to my questions ,... See more

Company replied

Rated 5 out of 5 stars

We sold our late mum’s house at auction through Pattinson’s. Darren Porter impressed us from the outset and provided us with professional guidance. Post auction the team (including Caitlin Pattinson a... See more

Company replied

Rated 5 out of 5 stars

Pattinson sold my property via auction recently. I can't thank Janine Taylor enough. Working with Janine Taylor and the team was an absolute pleasure. Janine kept me informed all through the proce... See more

Company replied

Rated 5 out of 5 stars

From start to finish Pattinson Estate Agents have made the house sale seamless. Advised to send the house to auction allowed me to sell and know that there wouldn’t be any messing around. The agen... See more

Company replied


Company details

  1. Estate Agents

Information provided by various external sources

North East's Largest Independent Estate Agent. Family run and passionate about property!


Contact info

  • Silverlink Business Park, NE28 9NY, Wallsend, United Kingdom

  • pattinson.co.uk

4.3

Excellent

TrustScore 4.5 out of 5

1k reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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4.3

All reviews

(1,256)

172 reviews in the last 12 months

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Rated 5 out of 5 stars

Thank you Dawn and Mackenzie

Thank you Dawn!

It was a rollercoaster buying via auction but dawn kept me in the loop and chased everyone when it was needed. She is a credit to the company.

I would never buy via auction again if I could help it but dawn made a very stressful time less so.

Thanks again!

Shout out to Durham pattinsons also, Mackenzie did a great job dealing with me at the begining of the process as I had 1 million questions.

Thanks again

Ashleigh rose 🌹

7 July 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Ashleigh! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Phoebe Warnes has been great

Phoebe Warnes has been great. Very professional and willing to answer calls after office hours. Kept in touch and has done everything we have requested.
Carly List came today to value the property and she too was amazing.

7 July 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Heidi! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 1 out of 5 stars

Below 0 stars

Any chance I can give them 0 stars? that's exactly how many starts they deserve from me.
This agency is a waste of time! We decided to sell our family home and chose Pattinson agency to do advertise it. What a mistake! While we were on holiday, they said we got an offer on the house, we accepted it and they took the house of the market before the buyers even came to see it. What a joke! The house was off the market for 3 months and after months of waiting we got in touch with the buyer ourselves and they said apparently they can't even get a mortgage, meanwhile Pattinson agency staff kept reassuring they are working in the background! 🤣🤣🤣 House went back on the market, used Purple bricks to advertise it, paid a very small fee (3 times smaller) compared to Pattinson agency. Never again! What a rubbish agency don't deal with them. Liars and very incompetent! Purple Bricks sold our house within a month. They also valued our house at £5k more. Choose wisely!

5 September 2025
Unprompted review
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Reply from Pattinson Estate Agents

Hello and thank you for your review (and also for the other one you left, which we replied to) We are sorry that you have not had the positive experience that we aim to give all our customers, and we will look into this further. Could you please share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate. Many thanks

Rated 5 out of 5 stars

A great experience

The Bedlington team were extremely helpful and made my experience a lot easier than I thought it would be moving back to the uk . Great communication from Faye, Jack and Eloise . Thank you

6 July 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Donna! We are delighted that your experience with our Bedlington branch has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Sophie In the Washington Tyne and Wear…

Sophie In the Washington Tyne and Wear branch is absolutely amazing , when our house fell through we were devastated but she assured us she would do her very best to sell it asap - and she did!! I can’t recommend this branch and particularly Sophie enough

26 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Jill! We are delighted that your experience with Sophie and our Washington branch has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Supportive

Very helpful and supportive during the process of filling everything in. Terri gave us excellent service and helped us through everything we needed.

3 July 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Dylan! We are delighted that your experience with Terri and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

This is the second property we’ve sold…

This is the second property we’ve sold through Pattinson at auction. Carly at Regional Office made sure that the properties were evaluated and both sold quickly. Her support and attention to detail was brilliant.

2 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Wendy! We are delighted that your experience with Carly and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Auction Sale NE4

We sold our late mum’s house at auction through Pattinson’s. Darren Porter impressed us from the outset and provided us with professional guidance. Post auction the team (including Caitlin Pattinson and Dawn Fuller,) couldn’t have been more helpful, including supporting us through some minor challenges. Many thanks all

1 July 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Johnny Buckle. Pattinsons Estate Agents

Johnny was so helpful, nothing was a problem for him. I could contact him anytime with questions. Very pleasant and his good service resulted in a successful conclusion for the sale and purchase of my house. Thank you 🙂

30 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Lynda! We are delighted that your experience with Johnny and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Houghton office

Hilary and her colleagues at the Houghton office helped secure a quick offer and then did all they could to drive the sale through to completion. Regular updates were provided throughout and she was always quick to reply to any queries. Thank you !

26 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review! We are delighted that your experience with Hilary and our Houghton branch has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Kaya Riches always demonstrates good…

Kaya Riches always demonstrates good work and good service.

24 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review! We are delighted that your experience with Kaya and the team has been as positive as we aim to give all our customers! All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Spotted the sold board on a property…

Spotted the sold board on a property next to mine and decided to give Keith Pattinson a go.
Called the Whickham office and spoke to Ian Robson who was very helpful .
The property was marketed and viewings were conducted by Ian and Josh .
I was kept well informed about the viewings and the interest in my property by all the staff including Chloe and Lyndsey.
I was found a buyer very quickly and got exactly what i wanted for the property .
I also used the conveyancer that Pattinsons suggested ,who were Taylor Rose and was extremely pleased with them also. Ten out of Ten for Sophie Kelly.
I wouldnt hesitate to use Keith Pattinson in Whickham for any future House sales.
Great Customer Service.

19 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Steven! We are delighted that your experience with our Whickham branch has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Outstandingly Prompt & Efficient Service & Support

I would like to express my appreciation for Eloise Wallace, Lettings, Referencing & Maintenance Manager at Pattinson's.

Eloise consistently demonstrates exceptional professionalism, efficiency, and dedication in her role. She is highly responsive and reliable, always ensuring that any issues relating to lettings, referencing, or property maintenance are dealt with promptly and effectively. Her communication is excellent, keeping landlords informed throughout the process and providing reassurance that matters are being handled thoroughly.

What sets Eloise apart is her attention to detail and commitment to achieving the best outcomes for landlords. She approaches every task with diligence and expertise, ensuring that problems are resolved quickly and efficiently while maintaining a high standard of service.

Eloise is a tremendous asset to Pattinson's. Her knowledge, work ethic, and customer-focused approach make her an invaluable member of the team, and I would not hesitate to recommend her services to any landlord seeking professional and dependable property management support.

16 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Sandy! We are delighted that your experience with Eloise and the team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this lovely feedback. Sincere thanks, from the whole team here at Pattinson Estate Agency!

Rated 5 out of 5 stars

Smooth

Smooth, fast and issues sorted all in one conversation.
Kaya Riches responded smoothly and helped me get my issues sorted out

19 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Janinewas very professional and…

Janinewas very professional and supportive on her dealing with our property. Would certainly recommend

18 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Great advice from Raz and Service from Janine .

Great advice from Raz who advised auctioning my deceased parents house . Then Janine Taylor looked after us making a complicated process hassle free . Regular updates suggestions on price dealing with 3 siblings Janine was professional and patient . A real star .

17 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Ian! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. All the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 4 out of 5 stars

A big thank you!

Daniel Fisher was an excellent help to me with the sale of my late Father's home. He sensed my tension and anxiety and talked me through the whole process, was on hand to reply to my questions , and did house viewings in a professional manner.
I can not fault Daniel and the guidance shown towards me, thank you.
Towards End of the sale dealing with Auction properties, information became scarce from our Solicitors, however Dawn Fullard was a brilliant help to me.
She chased up the correct people and replied to me whenever I had a question or a little Meltdown.
Overall I cannot fault the professionalism and care shown to me on what has been a very traumatic time for me.
Thank you.

1 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this lovely review Michaela. We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this, considering the upset you have gone through. Wishing you all the best, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Just bought my first auction property…

Just bought my first auction property through Blyth office. Helped every step of the way by Angela, Linda, Mariln and Terri. Graet service. Thanks ladies.

17 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Colin! We are delighted that your experience with our Blyth team has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Great place

Had to communicate with the letting agency regarding my rent and I got instant replies via email, very professional and got my issue resolved promptly. Kaya was very helpful with their customer service.

17 June 2026
Unprompted review
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Reply from Pattinson Estate Agents

Thank you so much for this great review Bethan! We are delighted that your experience with us has been as positive as we aim to give all our customers! We also appreciate that you have taken time to write this. Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.

Rated 5 out of 5 stars

Great experience with pattinson with…

Great experience with pattinson with Linda at the helm.

17 June 2026
Unprompted review
Pattinson Estate Agents logo

Reply from Pattinson Estate Agents

Thank you so much for this great review! We are delighted that your experience with us has been as positive as we aim to give all our customers! From the whole team here at Pattinson Estate Agency and Pattinson Auction.

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