Daniel Fisher was an excellent help to me with the sale of my late Father's home. He sensed my tension and anxiety and talked me through the whole process, was on hand to reply to my questions ,... See more
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Review summary
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We sold our late mum’s house at auction through Pattinson’s. Darren Porter impressed us from the outset and provided us with professional guidance. Post auction the team (including Caitlin Pattinson a... See more
Company replied
Jason and Alison were absolutely amazing ! We had never moved for over 27 years so forgot how stressful this could be . But every time we rang Alison she always put us to ease . Highly recommend this... See more
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Pattinson sold my property via auction recently. I can't thank Janine Taylor enough. Working with Janine Taylor and the team was an absolute pleasure. Janine kept me informed all through the proce... See more
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Company details
Information provided by various external sources
North East's Largest Independent Estate Agent. Family run and passionate about property!
Contact info
Silverlink Business Park, NE28 9NY, Wallsend, United Kingdom
- pattinson.co.uk
4.3
Excellent
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Friendly staff
Friendly staff from Jason in the Jarrow branch to Caitlin at the auction.
Regular communication at every step.
30 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Rude and nasty man
My sister has just had the most awful experience with a horrible man at this office. She was told she'd got a house and rushed back from holiday to sort it out. Was told very rudely that no she hadn't him and the vendor had let a different man have it. My sister is very ill and the effect of this on her is absolutely unimaginable. What a rude nasty man!
30 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further.
Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us?
Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
A profesional prompt friendly helpful…
A profesional prompt friendly helpful service provided. It was easy form start to finish and all staff involved form Martha showing us around, Darren in the office and the Steph at the rentals team have been so helpful and professional.
30 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
I would like to express my sincere…
I would like to express my sincere appreciation to the team at the Newcastle Westgate Road office for their outstanding service in handling my mortgage. From start to finish, the process was made seamless and stress-free thanks to their professionalism, attention to detail, and dedication.
A special mention goes to Sheila, Rebecca, and Chloe, whose competency, hard work, and commitment were truly remarkable. They went above and beyond to ensure everything was explained clearly, handled efficiently, and completed on time. Their friendly and approachable manner made me feel supported throughout the entire process.
I am very grateful for the excellent service I received and would highly recommend the Newcastle Westgate Road office to anyone seeking reliable and professional estate agent services.
26 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Super helpful and friendly people
Super helpful and friendly people, very kind and understanding
23 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Great job
Great service and constant communication keeping me informed. Staff are friendly and professional
1 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Reply from Pattinson Estate Agents
Thank you for your review!
Auction team are very good
Auction team are very good , Janine talked me through the progress and informed me of the great outcome after the auction had finished .
Really pleased
Jackie
11 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Excellent service and communication
Excellent service and communication, made the transition so easy
10 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Do not use
Do not use. Incompetent at every level.
Finally managed to break out of their management, with both of my properties.
Did not give me standard 1 month notice that my tenants were vacating, as the coordinator was on holiday! Guess nobody else in Wallsend branch can handle such a complicated task.
They want your money and favour the tenant for repeated business. Be warned.
9 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
Unrealistically Low Valuation
⭐☆☆☆☆
I contacted Pattinson’s for a valuation of my property and was very disappointed. They significantly undervalued my home, despite a property just a few doors down recently selling for considerably more. It felt like they were not acting in my best interests, and I lost confidence in their ability to market my property properly. Needless to say, I declined to use their services.
4 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
First class service for rental and selling of your home.
Jason and his team at the Jarrow branch have been absolutely amazing. They looked after our home when it was with them for rental and then the selling of the home. Jason and his team throughout the whole journey from start to finish have out done themselves and handled everything. The team were there at hand when we needed them and always give a can do approach, called me.back when promised and mitigated throughout the whole journey. Jason was a phone call away and an absolute angel with us, he has a heart of gold and like his team goes that extra mile to support. Jason you are a credit to the company and have a fantastic team.
1 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Excellent service throughout the sale…
Excellent service throughout the sale of our property. Highly recommend. Kelly went above and beyond her role.
11 July 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Good and explained very well and helped
Good and explained very well and helped
3 September 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Charlotte Mason
Charlotte Mason
Lettings Administrator
Rental Department- Wallsend was amazing , great customer service, proactive and had great communication skills. The Peterlee office have also been super 👌
28 August 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Pattinson’s in Jarrow were great…
Pattinson’s in Jarrow were great selling my house. Kept me informed throughout and nothing was a bother.
27 August 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Pattinsons sold our property via auction
Pattinsons sold our property via auction.It was a complex probate scenario.Throughout the whole process I was impressed at their professionalism and service.Every member of staff I spoke to was sensitive, kind and helpful.They are a great team .Thank you so much everyone from all of our family
22 August 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Eloise has been fantastic
Eloise has been fantastic! She’s taken our calls, kept us updated throughout, and made sure we were able to move into our property without delay.
22 August 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Excellent service from the staff at the…
Excellent service from the staff at the Houghton le Spring office.
I initially used Pattinsons as they were the only estate agent that I contacted who always answered the phone, I didn’t ever have to leave a message on an answer phone therefore any questions were always answered immediately. Throughout the sale staff provided the highest quality service, questions were answered promptly and the whole experience was professional, friendly and efficient. We accepted an offer on the property within 2 weeks of it going on the market and the sale was complete with exchange of contracts and exchange of keys and finance 7 weeks later. Staff from the Houghton office dealt with everything including all viewings and liaised closely with my legal representatives.
I was well supported throughout the process by the team from the estate agent with a really positive outcome. Thank you to everyone involved.
7 August 2025
Unprompted review
Reply from Pattinson Estate Agents
Thank you so much for this review!
We are delighted that your experience with us has been as positive as we aim to give all of our customers! We also appreciate that you have taken time out of your busy schedule to write this.
Sincere thanks, from the whole team here at Pattinson Estate Agency and Pattinson Auction.
Tried 14 times today to contact the…
Tried 14 times today to contact the Peterlee Branch...twice the calls bounced to other branches and even they were not able to get in contact with the Peterlee Branch, messages have been passed on apparently!! and I have emailed 3 times. A friend of a friend has been trying to call to view my property and cannot get an answer. Whats the point of having my property for sale with them when the service is this bad?
18 August 2025
Unprompted review
Reply from Pattinson Estate Agents
Hello and thank you for your review. We are sorry that you have not had the positive experience that we aim to give all our customers, and we will therefore look into this further. Can you kindly share with us some more details on your experience, as well as the property address or contact number you registered with us? Please send this information to reviews@pattinson.co.uk so we can investigate.
Many thanks.
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