Paul Crowley & Co Solicitors Reviews 

308
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 75 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and proactive approach, making the process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the efficiency, clear communication, and quick response times. Reviewers often highlight the personalized care and guidance received, especially during complex situations, which instilled confidence and eased worries. However, some customers reported dissatisfaction with the reception staff, citing rudeness and an unwillingness to provide assistance. A few other people also felt that their cases were not prioritized, with one reviewer being told they were

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, efficiency, and... See more

Service

Customers consistently note positive experiences with service, highlighting professionalism, efficiency, and... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting excellent communication and... See more

User experience

Clients share positive opinions on user experience, with many describing their interactions as excellent,... See more

Response time

Customers had positive experiences with response time, with many reviewers highlighting the quick and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve sold numerous properties in the past and dealt with a lot of conveyance solicitors and Paul Crowley I’d use again no problem. I dealt with a lady called jenna who’s surname escapes me and matty k... See more

Company replied

Rated 5 out of 5 stars

Huge thanks to Jenna Gall for all the help and guidance she provided in the buying and selling of our home. It wasn’t a straightforward process due to many challenges but with her expertise, pat... See more

Company replied

Rated 5 out of 5 stars

I'm so glad this company were recommended to me by our estate agents. They were very professional, always available wth my queries and everything went so smoothly I'd highly recommend any1 to use them... See more

Company replied

Rated 5 out of 5 stars

I recently sold my first home. I can not recommend these solicitors enough. My solicitor was called Matthew Kay. He was absolutely brilliant from start to finish. He would respond to be instantly an... See more

Company replied


Company details

  1. Law firm
  2. Conveyancer
  3. Criminal defence lawyer
  4. Estate Planning Lawyer
  5. Family Lawyer
  6. Personal Injury Lawyer

Written by the company

Paul Crowley & Co Solicitors, solid reputation has been built on providing quality legal advice to the communities of Liverpool since 1991, and to this day remains committed to providing an exceptional level of service to the people of Liverpool from its Anfield based head office. The Paul Crowley & Co Solicitors Promise… Your case will be handled by a named suitably qualified and experienced fee earner, with his or her assistants in support. We will regularly keep you updated with the progress of your case and the costs involved We will return your calls and emails within the same working day. We will respond to your letters within 24 – 48 hours. We will use straightforward language and use legal ‘jargon’ only when necessary. We will be friendly and approachable at all times. We will deal with you in a respectful and professional manner. We will ask you for your feedback on the service we have provided.


Contact info

4.8

Excellent

TrustScore 5 out of 5

308 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(308)

74 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Would like to thank Matthew from Paul…

Would like to thank Matthew from Paul Crowley solicitors for doing and amazing job with the sale of our family home, Matthew kept us informed at every stage and made the process less stressful than what we imagined highly recommended Paul
Crowley.

24 January 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Colin, Thank you for your positive comments on the experience you received from Matthew, and our conveyancing team. It is good to hear that you were kept informed throughout the sale, and that it was less stressful than you imagined it would be. Your 5 star review and recommendation for Paul Crowley & Co solicitors is much appreciated.

Rated 5 out of 5 stars

House purchase went through so…

House purchase went through so smoothly. I thought a house purchase would be a lot more complicated but mathew and his team handled everything for me and I barely had to do anything myself apart from provide the normal documents so thank you for making the journey so easy for a first time buyer. Will recommend to friends and family when they are looking to do the same.

9 January 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Dylan, Thank you for your 5 star review for Matthew and our property team 🌟 We’re pleased to hear about your positive experience with Paul Crowley & Co and that our team handled everything for you, ensuring it was a smooth transaction. Your recommendation means a lot to us. If you need our assistance again, please don’t hesitate to reach out. Thank you for your trust and support!

Rated 5 out of 5 stars

Property purchase made very easy

I used Paul Crowley & Co for the legal side of a recent property purchase and it was such a quick and simple process. My main contact was Matthew Kay and he was always available, communicated well throughout the whole process and was very knowledgeable on the topic when I had any queries or questions.
From my personal experience I would have no hesitation to recommend their services

7 January 2025
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Joseph, Thank you for your 5 star review for Paul Crowley & Co's Property team 🌟 We’re pleased to hear that you were kept up-to-date throughout the process and that Matthew was able to answer all your questions. Your recommendation means a lot to us, from all the team at Paul Crowley & Co thank you for your trust and support!

Rated 5 out of 5 stars

Extremely happy

We were very happy with the service provided by Emma and Julie. We were selling a static mobile home which was not your typical property sale. Throughout the process Emma and Julie were very professional and extremely helpful making sure everything went smoothly. We could not have asked for a better service. I highly recommend them

18 October 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Jane, Thank you for your 5 star review for Paul Crowley & Co's Property team 🌟 We’re pleased to hear that everything went smoothly and that you could not have asked for a better service from Emma and Julie. Your high recommendation means a lot to us, from all the team at Paul Crowley & Co thank you for your trust and support!

Rated 5 out of 5 stars

Jessica Llyod

I had an amazing experience with Jessica. She was incredibly thorough, kept me updated, and stayed in touch with me throughout the entire process. I had been dealing with numerous issues trying to get my court order, but everything became much smoother and faster as soon as Jessica stepped in. Her communication was always clear and detailed, ensuring I understood every step of the process. She was also very supportive and made what had been a stressful experience so much easier. I highly recommend Jessica to anyone in need of professional, efficient, and compassionate assistance

3 December 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Virginia, Thank you for your 5 star review for our Family team 🌟 We’re pleased to hear the service you received from Jessica was an amazing and incredibly thorough experience and that everything became smoother and faster with Jessica's intervention. Your recommendation to anyone in need of professional, efficient, and compassionate assistance means a lot to us, from all the Family Law team at Paul Crowley & Co thank you for your trust and support!

Rated 5 out of 5 stars

Definitely recommend

Our house purchase was a very long and drawn out process but Matthew and Hayley were super helpful the whole time and always got back to us quickly! Definitely recommend

20 December 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Rebecca, Thank you for your 5 star review for Paul Crowley & Co's Property team 🌟 We’re pleased to hear the service you received from Matt & Hayley was super helpful throughout. Your recommendation means a lot to us, from all the team at Paul Crowley & Co thank you for your trust and support!

Rated 5 out of 5 stars

Great service from start of sale to…

Great service from start of sale to completion, Matthew kay was really professional and very helpful throughout, would highly recommend paul crowley for conveyancing, great service

12 December 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Kathy, Thank you for your 5 star review for our Property team 🌟 We’re pleased to hear the service was great from start to finish and that Matty was helpful throughout. Your recommendation means a lot to us, from all the team at Paul Crowley & Co thank you for your trust and support!

Rated 5 out of 5 stars

Many thanks to Matt & Hayley for a…

Many thanks to Matt & Hayley for a swift and painless transaction. In what can be a stressful period it all went pretty smoothly and any hiccups were on my behalf and not theirs. I was recommended to use Paul Crowley & Co and would thoroughly endorse that.

13 December 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Al, Thank you for your 5 star review for Matty and Hayley from our Property team 🌟 We’re pleased to hear about your positive transaction which went smoothly. Your recommendation means a lot to us, from all the team at Paul Crowley & Co thank you for your trust and support!

Rated 5 out of 5 stars

Excellent Service

Matty drafted my will. He was very thorough and explained everything to me. He corresponded with me throughout. I would recommend.

22 November 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Kate, Thank you for your 5 star review for Matty and our Private Client team 🌟 We’re pleased to hear about your positive experience with Paul Crowley & Co and that Matty explained everything to you. Your recommendation means a lot to us, thank you for your trust and support!

Rated 5 out of 5 stars

Quick and efficient.

Quick and efficient.
Easy communication.
Brilliant for first timers.

10 December 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Kahj, Thank you for your 5 star review for Matty and our property team 🌟 We’re pleased to hear your experience with Paul Crowley & Co was positive and that our team was brilliant for 1st time buyers. Your review means a lot to us, and we’re delighted to read your comments. If you need our assistance again, please don’t hesitate to reach out. Thank you for your trust and support, it is much appreciated and we hope you are happy in your new home.

Rated 5 out of 5 stars

Mathew Kay

Mathew Kay
Absolute legend helped me so much selling my house
Would recomend to everyone

10 December 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Neil, Thank you for your 5 star review for Matty and our property team 🌟 We’re pleased to hear your experience with Paul Crowley & Co was positive and that you would recommend our services to everyone. Your review and your comments mean a lot to us. If you need our assistance again, please don’t hesitate to reach out. Thank you for your trust and support!

Rated 5 out of 5 stars

5 stars to Paul Crowley & Co


I can only recomend Paul Crowley & Co, who acted in the completion of the sale / purchase, by completing the contract for the purchase, ensuring both buyer and sellers needs where met and more importantly ensuring funds for the purchase was completed with out any issues on 25th October 2024.

I would 100% recommend their services and would therefore definately use them again if and when needed.

25 October 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Denise, Thank you for your 5 star review for Emma and our property team 🌟 We’re pleased to hear about your positive experience with Paul Crowley & Co and that our team was able to meet both the buyer’s and seller’s needs seamlessly and ensure a smooth transaction. Your recommendation means a lot to us, and we’re delighted to hear that you would choose our services again in the future. If you ever need assistance again, don’t hesitate to reach out. Thank you for your trust and support!

Rated 5 out of 5 stars

They done so much to help me and I got…

They done so much to help me and I got the best outcome what I want. Staff are so nice to u and keep u informed of everything
Thank u so much

18 November 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Lisa, Thank you for your kind words! We're thrilled to hear that Edwina and our legal team were able to help you achieve the best outcome 🌟 It's wonderful to know that you felt well-informed and supported throughout the process. Your feedback means a lot to us, and we'll be sure to share it with the team. Your 5 star review is much appreciated and thank you again for choosing us!

Rated 4 out of 5 stars

I have used Paul Crowley before and…

I have used Paul Crowley before and will use them again. They were great at dealing with my house purchase. Easily contactable. And respond pretty quickly to e mails.

1 November 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Joe, Thank you for your positive comments on the experience you received from our Conveyancing team. It is good to hear that you are a returning client and were responded to quickly throughout the purchase and will continue to use our services in the future. Your Trustpilot review is much appreciated and we hope you are happy in your new home.

Rated 5 out of 5 stars

We were really pleased with our…

We were really pleased with our experience with Paul Crowley & Co for our sale and purchase. Matthew, Annie and the team were all very helpful and responsive. Matthew kept us informed throughout the process, explained things clearly to us and worked hard to chase and speed things up when we encountered delays.

We wouldn’t hesitate to recommend Matthew and the team - thank you very much!

1 October 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Sian, Thank you for your positive comments on the experience you received from Matthew, Annie and our conveyancing team. It is good to hear that you were kept informed throughout the sale and purchase and that you wouldn't hesitate to recommend Paul Crowley & Co solicitors. Your 5 star review is much appreciated and we hope you are happy in your new home.

Rated 5 out of 5 stars

I would like to thank all the staff at…

I would like to thank all the staff at Paul Crowley & Co solicitors for their help, support and reassurance through what for me, was a long and stressful case.
Sofia Papageorigou inparticular guided and advised me very sympathetically.
I would not hesitate to recommend or indeed use again should I have need.

Thank you.

1 October 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Jackie, Thank you for your positive comments on the help, support and reassurance that you received from Sofia. We are pleased that you will have no hesitation in recommending Sofia and our Personal Injury team and that you would not hesitate to use our services again. Your 5 star review and recommendations are much appreciated... thank you.

Rated 5 out of 5 stars

Matthew and the staff were always…

Matthew and the staff were always helpful, always answered my queries/phone calls/ emails. Very professional, would always use this solicitors.

26 September 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Emma, Thank you for your positive comments on the professional experience you received from Matthew and the team. It is good to hear that all your queries, calls and emails were always answered. Your 5 star review is much appreciated and thank you for speaking so highly of us.

Rated 5 out of 5 stars

Tenant Eviction

We were extremely happy with the friendly, helpful and professional advise we were given during this stressful time of the tenant eviction. We were advised of the necessary documents and the correct procedure involved in securing a successful eviction and kept informed how things were proceeding at all times.
We highly recommend this company to any Landlord who may have to go through this lengthy procedure of evicting their tenant.

12 September 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Linda, Thank you for your positive comments on the experience you received from Julie and Emma from our Private Landlord Legal Services team. It is good to hear that you were kept up to date and secured a successful eviction. Your 5 star review is much appreciated and thank you for recommending our services.

Rated 5 out of 5 stars

Personal Injury - Accident at work

We put a claim through Paul Crowley solicitors following my husband’s accident at work, which involved life changing injuries. Our solicitor was Daniel Griffiths, who made us feel comfortable from start to finish. Daniel was always available to discuss our claim, or any concerns we had. Daniel took full control and sorted everything, which put us at ease during a very difficult claim. I’d highly recommend Daniel and Paul Crowley solicitors, I can truly say I am fully satisfied with the service and final outcome of the case. I would have no hesitation recommending Daniel (Paul Crowley) to family & friends, and would not look elsewhere if we were to ever need such services in the future. Thank you for all your help and support Daniel, you’re a true gentleman and a credit to your company.

19 August 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Trish, Thank you for your positive comments on the service you received from Daniel Griffiths during a very difficult claim. We are pleased that you are happy with the outcome of the case and that you will have no hesitation in recommending Daniel and our Personal Injury team and that you would not look further should you require to use our services again. Your 5 star review and recommendations are much appreciated... thank you.

Rated 5 out of 5 stars

Thank you to Jamie and Danny

Thank you to Jamie and Danny who were very helpful and made the process very easy

6 September 2024
Unprompted review
Paul Crowley & Co Solicitors logo

Reply from Paul Crowley & Co Solicitors

Hi Francis, thank you for your positive comments for Jamie and Daniel and your 5 star review for Paul Crowley & Co, we are happy we could be of service.

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