Paulgranelli Reviews 

Thanks to Paul Granelli for a great deal on my part exchange and fantastic price on my new Omega!

Thanks for Paul Granelli
Well worth the journey to pick up my watch order , fantastic store in Bramhall Cheshire , very friendly staff

Thanks to Paul Granelli and the team for my partners watch .

Many thanks for the Watch today, great set of guys.

Ordered my Rolex from Paul Granelli online shop, was told it would be a longer wait than the estimated delivery date, having waited 6 weeks I decided to go with an IWC which I picked up yesterday, I'm really happy with the service and the product.

Thank you so much.

My experience of this online retailer is much same as others who have responded to adverts for Rolex watches that are ‘in stock’. I parted with my money for a Rolex and fortunately paid by credit card. I expected to wait about six weeks and after this time was up I started email correspondence. I had one initial response and was told there were delays with supplying watches from Europe. After that nothing was answered. After ten weeks I could see that I was getting nowhere and requested my money back. This didn’t happen so in the end I contacted my credit card provider who was brilliant and charged back my money within twenty four hours.

The advert is a con. They don’t have watches that they advertise in stock and all they do is hold your money until you take matters into your own hands. They shouldn’t be allowed to trade.

Do not buy a Rolex
I have paid over £6000 for GMT 19/1/19 which was advertised as being in stock 4-6 weeks delivery . 4 months later no updates unless I call and then I am being told they are taking longer than they thought. Finally I have given up any hope of ever seeing this watch as it is still being advertised as in stock now but now at £10500.
What a surprise no response t9 my requests for my money to be refunded so currently I am letting my credit card company deal with it.
You have been warned

Bought an engagement ring a couple of weeks. An all round excellent service even when we took it back to be resized and re styled. Couldn’t recommend them enough.

Bought a Rolex Daytona - absolutely beautiful watch in amazing condition - took a little longer than expected but well worth the wait for it. Really great to deal with all the guys there and awesome discount on the list price. Thanks so much

Do not use this company for Rolex purchases under any circumstances.

Submariner ordered online 7th December showing as ‘In Stock’ with estimated delivery 4-6 weeks (Fine – I am assuming they source from Europe). £5800 paid upfront.
Visit shop prior to Xmas to acknowledge order and told likely delivery end of January (Fine)
Mid Janaury check stock online and price increased to £7800 but happy they will honour my upfront RRP payment
Call and visit several times in February and told they are finding it difficult to get hold of (Hold on, you had advertised this as being in stock!)
Early March, put it down as a bad do and request a refund (I am told this can only be processed by ‘Paul’ and he is out of the office). I am also told they will need to get their money back from the supplier first! (Huh?! This really doesn’t sit well so I decide to escalate to Trading Standard)
I call Trading Standards who advise they have 14 days to refund as per the Consumers Act 2015 so I request the refund in writing this time on the 12th March.
Money finally refunded 14 days later 1hr prior to shop shutting (by Christine not by Paul – why couldn’t this have been done in the first instance?)

Summary:
I am especially keen to support local businesses considering how difficult it is for the high street these days but I felt utterly compelled to notify the public of using any sort of online service with this company. They have had £6k of my money for just short of 4 months and delivered nothing in return. There are other Google reviews and Trust Pilot reviews just like mine so I am not alone. You literally have to beg for your money back and this whole set up stinks of dirty tricks. I take no pleasure in having to do this but I would be doing future customers a disservice if I didn’t bring these malpractices to their attention. Unless you have seen the product and can hold the product before you decide to purchase stay well clear.

Don't buy from this seller!
He make money with yours !
They take the money from you and you wait 6 weeks for a watch and after that you want a refund and never answer to the e mail's! And soon you going to beg for your money! They sey (yes yes)and they don't give a ....and probable use your money in other tricks....

Another excellent result from Paul Granelli’s. I have been before for jewellery remodelling, and had no hesitation in returning with another request. This time I had something very specific in mind. Christine and Paul both spent time with me, assessing what I was after and ensuring that it could be done. I felt complete trust in them, and am pleased to say it was worth it. Again, I have come away with a gorgeous piece of jewellery - all hand crafted and perfectly in keeping with what I was looking for. I’m thrilled with the results and would whole heartedly recommend this local business.

Amazing service as ever!
All my rings are repaired and diamonds sparkling!
I would highly recommend Paul Granelli.

Hi,

I just wanted to say Thank you for my IWC Portuguese,
I know it took longer than the estimated time but I am very pleased and overwhelmed by the after sales service.

Many thanks for my Omega watch. I am delighted with it. Although it took a little longer than than quoted, it was well worth the wait regarding the discount i got. The girls in your store are very nice and personable and i wouldn't hesitate to recommend you to my friend. Thanks again for my beautiful watch. Sam X

I ordered and paid for a ladies Omega Constellation watch in mid-October, having previously phoned to confirm that the watch was "in stock"as advertised.
I was assured that there would not be an issue supplying the watch for my wife's birthday in mid-December, which seemed perfectly reasonable given that it was "in stock".
After a few weeks and having heard nothing, I called Christine and was told that a delivery of watches was due in a couple of days and mine would probably be in it.
It wasn't, and this started a chain of my calling nearly every day, each time to be told that my watch would arrive in the next day or two.
By the beginning of December, it was apparent that I was not going to receive my watch in time, and indeed, I could not be provided with any evidence that Granelli had even ordered it.
I demanded my money back as I wanted to buy a replacement elsewhere, and Christine agreed that this was reasonable and confirmed that she had initiated a bank transfer.
The funds were not transferred as indicated and another chain of daily calls to Christine resulted in repeated guarantees that my refund was being done "that day".
By mid-December, I ended up having to purchase another watch from a different supplier.
The lies and nonsense about my refund being done continued until I threatened action and was finally concluded when my money was transferred to my bank on the 24th December.
Granelli had my money for well over two months and, though courteous and plausible when I phoned them, made no effort to keep me informed. They caused considerable grief and annoyance, without ever seeming to care about me as a customer.
I have reported the matter to Trading Standards, the police and Which Legal.

I ordered my new Omega Speedmaster MK2 back in October. I picked it up in person in Bramhall in Cheshire yesterday after travelling up by train from Cornwall. The watch is mind-blowing and I met Paul who was a real gent, and who personally adjusted the watch bracelet for me. It was great to meet Lindsey and Christine after only speaking to them on the phone over the past few weeks. In terms of recommendation, I can say although I did wait 2 months for my order to come in, I believe that this is the trade off for the considerable discounts off the RRP. The fact that I did wait made taking ownership of the watch a more meaningful experience. Far too many people expect instant gratification these days. Paul and his team are genuine and approachable people, I enjoyed meeting them and I would have no hesitation about buying from them again. Also thanks for the coffee and biscuits which were very much appreciated after an 8 hour train journey!

On a whole I am extremely happy with my purchase and am pleased with the service although had a couple of hiccups- slight lack of communication with a bit of a "fobbed off" feel for a while.
I researched and chose Paul Granelli to purchase a watch for my husband's 40th birthday and waited the expected 4-6 weeks. As the watch had not arrived I called to see if there were any updates and if I should expect an email to inform me of a delivery time. I was then told the watch should be in by the middle of the week and they will call me. This didn't happen so I called twice more, being told more or less the same thing each time. As it reached 7+ weeks and the week of my husband's Birthday I was a bit disappointed. I was told 4-6 weeks is 'estimated': I appreciate this, however if it is possibly longer, then I think the bracket should possibly be extended. To me 4 weeks is the minimum and 6 would be maximum (I may be alone in thinking this). Luckily the watch arrived the day before his birthday! I did, however, have to call again on the day as the email confirming order-completion gave no details of delivery time or if it even meant the watch was being delivered that day at all.
Nonetheless, even though I was not called any of the times I was told I would be, each of the times I spoke to someone they were always extremely professional, polite, understanding and apologetic. They assured me the watch would arrive on time; it did!

I would still highly recommended them as a company, however would recommend that you purchase well before the 4-6 weeks bracket...just in case.

Over the last couple of months I have entrusted an emerald and diamond ring of great sentimental value to Paul Granelli for re-modelling. As an inheritance that was in a style I wouldn't wear, I was keen to turn it into something more suitable. After consultation with Christine, who took all the time needed to understand what I wanted and help me turn those ideas into something real, Paul designed a beautiful new ring and a pair of earrings more in keeping with my style. Christine's personal attention and Paul's exceptional craftsmanship are a wonderful combination. I felt like they understood how much the piece meant to me, and took the time and effort to do justice to that - they succeeded, and I am thrilled with the results. Thank you!

I've been waiting for 6 weeks for my funds to be returned, how simple can this be, as it all electronic. Now moving to legal and trading standards. Based on my experience I will not be recommending them.