PAUL MARIUS Reviews 

Excellent product livraison super vite. Tres contente

I love love love my new bag!
Great service
Great bags!
Come to Great Britain - everyone will buy Paul Marius, we have nothing like it here.

The ordering process on the website was very easy and straightforward, however I still did not receive my order, and I have no way of finding out what local shipping firm is actually delivering my package. Also, after a while, I noticed that you didn't follow up on the package with the emails, even though it is not yet delivered.

Gorgeous, eye catching bag. Quick shipping to USA

Absolutely gorgeous!
The purse is a gift. It's beautifully made. My daughter will be thrilled. Thank you!

Very good service and friendly costumerservice.

We've bought a school sachet in orange with brown leather details as a birthday gift. It's a beautiful bag of high quality and extraordinary design.

Received bag quickly. Great customer service!

Great experience ! Amazing quality bag plus I had a little gift (red heart key ring). Very fast delivery and also nice communication (not too many emails).

pas la bonne taille

My bag was already ripping at the seams by the time I got it. Very sad about it honestly.

My bag has broken very soon after buying it and I cannot get in touch with customer service. I have emailed and phoned several times and have not got any response.

Ordered 29/12
Potential delivery @15/1 after +14d but claimed nobody @home although BPost delivered a package at the same time & date.
Dropped at a collection point on 16/1 but without a reference our an address.
Today 23/1 or 1 week later still missing any reference to my order with no response on my daily calls & 4 tickets raised via the website.
Conclusion: their French service provider LaPoste - Collisimo no doubt lost the package & customer service / helpdesk does not exist @Paul Marius.
Customer Service Response = 11/4 or 79 days after posting this review. Non-delivered product / service was reimbursed, which is no more than the minimum to be expected.
Defining this a "problem solved" sets & confirms the customer service priorities. Maybe some advise: customer experience is not defined by the problems that occur, but by the way the company is actively resolving the customer's concern !

I don’t want to answer your questions in english
The end

Beautiful bad bought, very fast delivery. Perfect!

The inside zip of the purse sticks and does not open properly. As it has a defect I wish to return it. On the website it is written that for returns due to defects that I must write directly to customer services. I wrote to the given customer services email days ago (asking to be reimbursed) and have have no reply - apart from an automatic one telling me my message has been received, please don't write another one.

As company policy, frustratingly, doesn't allow me take it back to a Paul Marius shop as bought online, I'm stuck with an unusable purse waiting, and hoping, for a reply.

Update : SIX working days later I received a message asking me for visual proof of defect and proof of purchase which I promptly submitted (or in the case of proof of purchase REsubmitted as I had already sent it, I doubt that they read my email properly).

They then accepted the return of the article, however they (again) had not noticed (or ignored) my request of reimbursement and have the intention of sending me a new purse. Having lost trust in the goodwill of the company and the quality of their products, I have asked them to confirm that I will, in fact, be reimbursed before sending back the article and am waiting on their reply.

The time and energy spent trying to getting our money back is annoying and tiring, which is not, unfortunately, a good reflection of their customer services.

I am satisfied with the order I made. The items and categories are clearly listed and thus the order is made quick.

I am really satisfied with the care taken with the packaging, the delivery in record time and above all the beautiful handbag offered as a gift which delighted the person.
I would recommend this company