The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Loved the "pavers"
Loved the "pavers". Good fit and extremely comfortable. Only complaint is the length of shipping time. Will order again.
1 February 2022
Great shoes
Great shoes! Put them on fit perfect with no break in! Love them and will buy from Pavers again!
30 January 2022
It's 3.5 Stars
Shoe sizing was not consistent. I ordered 3 pairs, all sz 37 and only one pair fit. The other two were too big - nothing a pair of socks would fit. For that I wanted to give a 3 stars, however; communication with the Pavers was good so I bumped it up a star.
Unfortunately, I will not be ordering Pavers again because of the uncertainty in sizing, then having to deal with the hassle of returning. It took a long time to receive the shoes then having to just shipped them back was not a good experience.
30 January 2022
Benefits of laces plus zipper
I understand the benefits of laced shoes for a perfect fit, but I hate tying my shoes. With these you can take your shoes off and put them back on easily using the zipper. My aching knees also appreciate the built in shock absorbers! An excellent shoe.
29 January 2022
My new favorite boots!
My new favorite boots!! Love the wide size and I get compliments on them.
29 January 2022
This is got to be the absolute worst company
This is got to be the absolute worst company I’ve ever purchased from. Right after I made the purchase things went down hill. 1# the website I went was in my home country of the US so I thought…? The website even made me think so quoting fast deliveries in the US.. 2# problem it was not it was the UK. Only no one told me. 3# I purchased in late October early Nov. didn’t hear a thing. They told me when finally after several on answered emails and finally a phone call to them. 4# they were having a shipping problem in the UK. .. 5# mid Dec rolls around and still nothing no word. I understand shipping but not communicating and customer service… they said it was on back ordered, it was another month. An honestly they are not that great for the price . But I will never see my money if I try and return them… China moves faster!!!!!! Just don’t do it
27 January 2022
Reply from pavers.us
Hi LeighAnn,
I am sorry for your disappointment for your order.
Firstly, I would always advise customers to check a website properly from a company they have not used before. This helps to avoid confusion.
At the bottom of our main page it states that we are a UK company. The delivery page, which is one click away also states that items are coming from the UK.
The item you purchased in early November was a pre-order item, for which we provided an estimated date of dispatch. I am sorry that this was then delayed, you should have been notified of a delay, I am sorry that you were not. Our automatic notification system is being checked for errors to make sure those are going out.
I can see from our email system that your emails were all answered, some of our replies did not receive answers from yourself though. In these mails we advised of the delays and apologised for them and asked you to let us know if you did not want to continue with the order.
The item is still within the returns window, if the items are unworn you can still return. To ensure that refunds are done as quickly as possible we advise providing us with the tracking information once you have sent the item.
Kind regards
Vittoria
Good quality boots
Good quality boots, very comfortable , I love them will purchase from Pavers again
26 January 2022
Recommend Pavers to those who appreciates quality.
I’m very satisfied with this company:
Great products and quality.
Respond to emails with concerns or questions quick, detailed and polite.
25 January 2022
I love the clogs I received
I love the clogs I received, but 1 pair is missing and I haven't gotten any information on it, please advise.
25 January 2022
Reply from pavers.us
Hi Sandra,
Thank you for taking the time to write a review.
We can confirm that we have asked our customer service team to get in touch so that they can look into the missing item for you.
We apologise for any inconvenience caused.
Kind Regards
Pavers
Beware
Beware. Pavers.us sells women's shoes with men's sizes. You think you are buying a women's size 9 since you are looking at women's clogs, etc, and end up with a men's size 9. They must have a bunch of very large womens shoes to sell and this is a great way to get rid of them--at the buyer's expense!
24 January 2022
Reply from pavers.us
Hi Dave,
Thank you for taking the time to write a review. It would appear that one item on the order is the women's US9 and the other is a men's UK9 which is the equivalent of a US men's 9.5. We are very sorry if the gender and fitting of the items were not clear on our site. This all should be detailed clearly in the item description.
We would never intend to sell items that are sized incorrectly and if you feel the women's item you received was also much too large please do let us know via email to helpdesk@pavers.co.uk so we can investiate this further.
We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I am enjoying and pleased with my…
I am enjoying and pleased with my purchase. I would have love a little more cushion inside because of my feet problems but I love them very much. I appreciate how easy they are to slip my feet into. Along with the comfort of the rim. They seem like they will be durable.
24 January 2022
Great store and good prices!
Great store and good prices. The shipping was quick, too.
24 January 2022
No Sign of my Order
New Review 2/24/22
After my review below I was told my order was sent back out. This was at the beginning of February. Again I check the tracking number with DHL and again their site says a tracking number was created but the package has not been handed off to them. Again I emailed pavers - at the email address where they wrote to me - and noone has responded to me. I have emailed the help desk probably 6 times at this point. I cannot get an answer where my replacement order is. But again no problem charging my credit card over 2 months ago.
Original review:
I placed an order at the beginning of December. I received an email on December 20 saying my order was shipped through DHL along with tracking information. I have tried tracking it many many times and it still says that a DHL label was generated but the package was not handed off to DHL yet. I have tried contacting Pavers many many many times and have sent multiple emails but NO ONE has replied to me. They had no problem charging my credit card though. I have no idea where my package is or if it will ever arrive.
24 January 2022
Reply from pavers.us
Hi Monica,
Thank you for your review.
I am sorry that your order was lost in transit.
I can see from the notes made today that you were not contacting us via our customer service email but rather through this website. We do not get those straight away. The email address to use is helpdesk@pavers.co.uk
A replacement is being sent out to you. Please let us know via the above email if you need more information.
Kind regards
Vittoria
Reply from pavers.us
Hi Jesusa,
Thank you for taking the time to write a review. We are very sorry to hear of the long delay and the sizing issue experienced. Please could you provide further details of the sizing issue via email to helpdesk@pavers.co.uk so we can look into this further for you?
We would like to apologise for any disappointment caused.
Kind regards,
Joanna
Love my rain boots!
Love my knee-high black rubber rain boots! It took awhile for them to get here but, under the circumstances, it was do-able! Not raining right now anyway and if I wanted them here sooner I would have paid for other shipping! They are perfect and a good price, too! Thanks! 👍🏼😃
21 January 2022
My package was lost in transit and was…
My package was lost in transit and was notified until I reached out over a week later
19 January 2022
Reply from pavers.us
Hi Rosa,
Thank you for taking the time to write a review. We are sorry to hear that the original parcel was lost in transit. Unfortunately, once the package is despatched from our warehouse, we no longer receive automated updates and therefore were not aware that this had not reached you. We are very sorry that this meant you had to chase us.
I can see that we have now arranged for replacement items to be sent and these should be with you in the next 10 business days.
We would like to apologise for any disappointment or inconvenience caused by this. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I ordered two items and it said both…
I ordered two items and it said both were in stock but one item was cancelled. I also ordered express shipping and I understand mail carriers are backed up but it came almost three weeks after it was expected. The one pair of shoes we did receive fits and is very nice but the same can not be said about the fulfillment and shipping process.
19 January 2022
Reply from pavers.us
Hi Jesica,
Thank you for taking the time to write a review. We are very sorry for any disappointment caused by your item being cancelled on this occasion. Unfortunately, our stock fluctuates very quickly and therefore, whilst there may be several pairs advertised on the website, more orders than items may be placed in quick succession. This means that sadly not all of the orders can be fulfilled.
Regarding the delayed delivery, we are very sorry for this and can see that the express delivery charge has been refunded in light of this. We are currently looking into these delays with our carrier and hope to improve this service in the future.
We would like to apologise for any disappointment caused and thank you for your feedback. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
product was good shipping of product…
product was good shipping of product was not had to contact you about lost shoe had to wait a long time to get them
18 January 2022
Reply from pavers.us
Hi Ken,
Thank you for taking the time to write a review. We are so sorry to hear that the first item was lost in transit, we shall investigate this with our carrier. I can see that the replacement my colleague arranged has now been delivered and we are glad to hear that you are happy with the product.
We would like to apologise for any disappointment caused by the delay and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.