The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
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purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Boots are Beautiful, Fit Perfectly, but Shipping Rather Slow
Boots are beautiful and fit perfectly! I wear a US size 7 and ordered according to the size chart. Be pateient, because shipping takes a while. Website says shipping takes 10 business days, but that is from the time they ship. Boots ordered on Nov 27, shipped on Dec 1, and delivered on Dec 21 (14 business days in transit!) I was concerned they wouldn't be here in time for Christmas! Probably because of the long transit, the shipping bag was rough and all 4 corners of the box lid were split. I keep my boots in the box when not wearing, so I salvaged the lid with tape. It might help if the shoe boxes were shipped in another stronger cardboard box, like other shoe sellers do. ;-)
22 December 2021
Clogs
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see what the outcome would be. When the items arrived, I was very pleased with the quality of the clogs. One shoe size was inaccurate but that’s understandable during the busy Christmas holiday season. Overall, I was content with the service.
22 December 2021
No package - unhappy customer
Item not received - shipping / tracking does not update. Item was ordered mid November, received shipment notification 11/24 but no updates since then. I emailed customer service and was told shipment must be lost and if shoes still in stock then will send new package but I have not received a response to my reply requesting new shipment.
21 December 2021
Reply from pavers.us
Hi Diane,
Thank you for taking the time to write a review. We are very sorry to hear you did not receive our email response. We have now arranged a replacement pair for you that is on the way. I have emailed the tracking so further updates can be retrieved.
We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Not so great packaging. Beautiful products!
Items were in good shape, but the packaging was terrible- the boxes were smashed and falling apart when I opened the outer bag. Not good shipping for the distance it came. BUT!! The shoes and bag are fantastic and I look forward to wearing them!!
21 December 2021
My slippers are so very comfortable I…
My slippers are so very comfortable I forget I have them on and they have kept my feet warm! Love these and have bought yet another pair in a different color.
20 December 2021
Where is my order?
19 December 2021
Reply from pavers.us
Hi Patricia,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
Upon checking the tracking, it would appear that this order was delivered to you 21/12. We hope that this was indeed the case and that you are happy with your purchase.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I'm pretty sure I paid for shipping. Where are they?
I keep getting email to review the shoes but I haven't received them!
19 December 2021
Reply from pavers.us
Hi Susan,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
Upon checking the tracking, it would appear that this order was delivered to you 21/12. We hope that this was indeed the case and that you are happy with your purchase.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I love the mules
I love the mules. So comfortable. I have worn FlyFlot for several years. Price was good.
18 December 2021
I have not received my order yet!!!
I have not received my order yet!!!! Very poor service!!!
15 December 2021
Reply from pavers.us
Hi Nadine,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I'm not sure why you are asking me to…
I'm not sure why you are asking me to review my order. I haven't received it yet!
14 December 2021
Reply from pavers.us
Hi Barbara,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Terrible service
Terrible service, no response to emails or phone call. Stick with wrong size of shoes for a Christmas present!! Will never purchase from you again.
14 December 2021
Reply from pavers.us
Hi Ava,
Thank you for taking the time to write a review. We are sorry to hear of your poor experience. I can see that we have responded via email several times so we are very sorry if these replies were not received or if they perhaps did not resolve your query.
Please return the unsuitable item using the label generated on the link below for a refund-
http://pavers.returns.international
Please then place a new order for the size required. I can confirm that the size ordered previously (UK7) is a US 9 as discussed via email. If you require any further advice regarding the sizing please do not hesitate to contact us.
We would like to sincerely apologise for any inconvenience or disappointment caused by this situation.
Kind regards,
Joanna
I am thrilled with the three pairs of…
I am thrilled with the three pairs of shoes I ordered. Great value and so comfortable.
13 December 2021
This company has ghosted me.
Hi there!
I would like to be contacted by pavers, please. I do not have an order number because I was never emailed one. I need to speak with an associate.
Thank you.
Racquel Roberts
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No email confirmation. No shoes. No response via email. They DID take my money though. REFUND PLEASE.
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No thanks. I don't think my shoes will ever come. I was trying to give a company other than Amazon a chance, but this time it didn't work. I need these shoes as a Christmas present. I've asked my credit card company to handle the refund since I could not get in touch with anyone via your "help" email address.
12 December 2021
Unprompted review
Reply from pavers.us
Hi Racquel,
Thank you for taking the time to write a review. We are sorry to hear of your poor experience. Please could you provide your order number so we can look into this further for you?
Kind regards,
Joanna
I didn't receive my order yet that I…
I didn't receive my order yet that I places on November 5th.i sent an email with my order number no response yet
12 December 2021
Reply from pavers.us
Hi Monica,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
Upon tracking your order, it would appear that this was delivered 14/12. We hope that this was indeed the case and that you are happy with your purchase.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Reply from pavers.us
Hi,
Thank you for taking the time to write a review. We are sorry to hear that your order has not arrived. Unfortunately, it appears it may be lost in transit as there has been no update on the tracking since the item reached the US.
Please could you confirm via email to helpdesk@pavers.co.uk if you would like for us to send the item again if it is still available or if you would prefer a full refund?
We apologise for any disappointment caused.
Kind regards,
Joanna
Initially my order was overlooked and…
Initially my order was overlooked and because I asked when my order was being delivered, you discovered the problem. Now, I AM STILL WAITING FOR MY ORDER! So, at this point, your business and product can NOT be totally reviewed. The process of letting your customer know their order status appears problematic.
9 December 2021
Reply from pavers.us
Hi Cheryl,
Thank you for taking the time to write a review. We are very sorry for the delay with your order. The initial delay was due to a technical error that prevented your order from importing properly. My colleague then resolved this for you and sourced your item from one of our stores to be sent out as quickly as possible. The product is now on the way.
Unfortunately, we are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel is in the US should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
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