The assistant Lisa was so very helpful finding me different styles and colours. A real customer service i will always go back to pavers,
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purchased a Christmas gift for my girlfriend. arrived Like, January 5th. no follow up, no apology. I understand shipping problems happen especially now, but even when i contacted customer service for... See more
Company replied
It took about 10 days to receive the items. I was a bit hesitant at first but reached out to customer service for an update. The information I received was not accurate but I decided to wait to see... See more
Annie at Pavers in Kidderminster is extremely professional & offers a superior service as she provides a high level of personal attention to each customer. She gets to know you, your needs, & your fe... See more
Company details
About pavers.us
Written by the company
Founded in 1971 by Catherine Paver with a £200 loan from the bank, Pavers has grown to be a leader in comfort footwear. We’ve been selling shoes for almost 50-years now, so we know a thing or two about designing the perfect shoe. Style? Comfort? The perfect fit? We have them all covered.
At Pavers, we believe comfort means stepping out with confidence, that’s why we’re dedicated in bringing footwear styles that you’ll want to wear again and again.
Made with clever inbuilt comfort features and classic styles in an extended range of sizes and fits, you can put your trust in our shoes for a life more comfortable.
Our Mission
As a carbon neutral company, we’re committed to making radical changes for the future world of retail by caring for our planet and the people in it. We have donated £1million to worthy causes through the Paver Foundation, every sale we make will help to continue this good work.Contact info
United Kingdom
- pavers.us
4.3
Excellent
286 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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nice shoes ,worth the money
23 November 2021
Received by wrong item
Received by wrong item. Now I have to mail back Crocs when I was to get winter boots.
23 November 2021
Reply from pavers.us
Hi Stacy,
I am so very sorry for the mix up. We normally have checks in place to prevent this. We will be investigating how this got through these.
I have emailed to check what you would like to do next.
My greatest apologies.
Kind regards
Vittoria
It was easy enough to order but do not…
It was easy enough to order but do not have my shoes yet.
23 November 2021
Reply from pavers.us
Dear Debra,
Thank you for your review.
I am very sorry that this order took longer than usual. I am happy to see that they finally have arrived with you.
I hope you are pleased now with the order.
Kind regards
Vittoria
Great snow boots…
We had been looking for snow boots online for my husband with very little success. The ones we got from Pavers, fit well, were easy to get on, have a good rubber tread, are light weight, and have a nice fleece lining. He is very pleased! Ordering was easy and although it took a little over a week to get them, we are very satisfied.
23 November 2021
Wrong item sent - no refund, no reply!
After waiting 20 days for delivery of the shoes, I received the wrong sized item. This was 100% the fault of Pavers, I did not order the wrong size. I contacted them promptly and explained the issue. I was told I would need to pay a non-refundable $8 postage charge to return the incorrect item in order to get my refund. I emailed back explaining that the item was incorrect and I don't believe I should have to pay to return an item I never ordered. I never got a reply, I followed up with another email and still no reply. Having to go through my credit card company now to get my refund. Extremely unprofessional and the first time I have ever had to do this (and I purchase a lot online!).
22 November 2021
Reply from pavers.us
Hi Karen,
Thank you for taking the time to write a review. We are so sorry to hear that the incorrect item was received. We do have procedures in place that should ensure all orders are checked before despatch so we are sorry that this mistake was missed.
Regarding the return, I am sorry to hear of the confusion surrounding the charge. As my colleague tried to explain, the warning of a charge when generating the returns label online is a standardized message. We have ensured that you will not be charged our returns charge when the item reaches our warehouse due to the mistake.
We have not yet received your return in the warehouse. If you could please send your proof of postage to helpdesk@pavers.co.uk we can arrange for an immediate full refund for you.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Happy Mom..
My aunt purchased these in the states at Marshalls ...my mother wanted a pair..I ordered them....she loves them ...thank u...she wears a 9 and they fit perfect...
20 November 2021
It was worth the wait for delayed…cozy andcomfortable
It was worth the wait for delayed delivery. Just love my comfortable and cozy paver slippers
20 November 2021
I knew it would take a while to get a…
I knew it would take a while to get a purchase from so far away, so time was no issue for me - it was about what I expected. The communication from Pavers was excellent! Since the item was not in the warehouse, but at one of the stores, they apologized and communicated that they would not be able to apply the water resistant product and said they would deduct that from the purchase price if I still wanted them, which I did. The slippers are as beautiful and comfortable as expected, with a quality sole, so that going outside briefly will be safe and comfortable. I was happy to pay a small shipping fee to get what I wanted! Thank you, Pavers!
18 November 2021
Where are the items I ordered
17 November 2021
Reply from pavers.us
Hi Joni,
Thank you for taking the time to write a review. We are sorry to hear that your order has not arrived. Unfortunately, it appears it may be lost in transit as there has been no update on the tracking.
Please could you email us at helpdesk@pavers.co.uk to confirm if you would like for us to send the item again if it is still available or you would prefer a full refund?
We apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
These are the most comfortable shoes!
These are the most comfortable shoes! Great for people with bunions! Took 3 weeks to get but worth the wait.
17 November 2021
I have yet to receive my shoes!
I have yet to receive my shoes and I paid for shipping. I never got any communication from the company until I sent them an email when my shoes did not arrive on the date given when I purchased them. I ordered the shoes on 10/26/21 and it is now 11/16/21 and the UPS tracking code they sent me still says "awaiting package". I will be asking for my money back but based on other reviews, it looks like that will also be a hassle. Very disappointed to say the least!
17 November 2021
Reply from pavers.us
Hi,
Thank you for taking the time to write a review. We are very sorry to hear of the long delay and lack of communication. We shall certainly investigate this with our delivery service provider.
Upon tracking the parcel it would seem that it became stuck in customs in the US for quite some time. In good news however, yesterday it was finally released and is now moving across the US. It should be with you shortly.
We have sent an email with a link to the tracking for further updates. If the order has not reached you by the end of next week please do let us know and we can look into this further for you.
We would like to sincerely apologise for the long delay. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
I have already bought 4 pairs of these…
I have already bought 4 pairs of these shoes and love them. I have bought 4 pairs of the same shoes because I cannot find any shoes that are as comfortable as these and want to wear these for many years.
16 November 2021
Wrong shoes sent
Wrong shoes sent. Had to pay shipping to return and pay shipping to reorder correct pair
16 November 2021
Reply from pavers.us
Hi Rebecca,
Thank you for taking the time to write a review. We are so sorry to hear that the incorrect item was received. We do have procedures in place that should ensure all orders are checked before despatch so we are sorry that this mistake was missed. We shall investigate this with our warehouse team.
Please could you provide proof of postage of the return via email to helpdesk@pavers.co.uk so we can issue an immediate full refund of the return including the shipping?
We would like to sincerely apologise for any disappointment or inconvenience caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
And they're British
I love the house shoes! They took a bit to get to me, but that only happened because they came from across the pond. I am a complete Anglophile, so I was happy to track them from Middlesex to York and so forth. They are comfy and soft, and they fit well and look cute. What more could I ask for?
Thank you,
Connie Nunley from Georgia, United States
16 November 2021
it takes too long
it takes too long. When I see the tracking, most of time the package is hung
16 November 2021
Reply from pavers.us
Hi Andrew,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
Upon checking the tracking, the order is still progressing across the US and should be with you shortly.
We would like to apologise for any disappointment caused and please do let us know if we can be of any further assistance.
Kind regards,
Joanna
Everything was great from ordering to…
Everything was great from ordering to keeping me posted on delivery!
16 November 2021
Reply from pavers.us
Hi,
Thank you for taking the time to write a review. We are very sorry to hear of the slight delay with your order. We are currently experiencing some delays with our international courier. We are working hard to improve this service and appreciate your feedback.
We have emailed you with tracking for the item so that further updates regarding the order status can be retrieved. The parcel should be with you shortly.
We would like to apologise for any disappointment caused. Please do let us know if we can be of any further assistance.
Kind regards,
Joanna
It took so long for the item to come.
16 November 2021
Perfect boots for the Fall and Winter
I received my boots yesterday. They are exactly as I hoped they would be. Great quality, fitted perfectly around my calf, and are really comfortable to walk in.
They also look very stylish which I love.
Great choice.
10 November 2021
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