A shout out to Pavestone's Customer Service Manager Sam who sorted out my twice messed up request for samples from their sister company Paving Direct. Following my review this was fixed the next work... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Great product, looks fantastic in our front garden, gives a real "wow" factor. Delivery could be done differently. A very heavy pallets of brick being delivered by a single person, on a very steep roa... See more
Company replied
Pavings delivered on time. Only criticism was the large wooden pallets stopped access through a gateway. If pallets were similar size to the pavings we could have easily accessed our rear yard.
Company replied
We did a lot of research into linear style pavers for our driveway and sourced several varieties from different suppliers. Paving Direct was the only supplier that was able to meet our desire for a pa... See more
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Company details
- #179 of 198 best companies in Garden centre
Written by the company
Paving Direct is the online shop of Pavestone, one of the UK’s largest importers and distributors of landscaping materials. The Pavestone brand has always been synonymous with both quality and value for money. Our collection of garden landscaping and home flooring materials have been carefully selected to ensure that you will be able to find exactly the right colours, textures and materials to create your dream project.
Contact info
Westlington Quarry, GL56 6EG, Chipping Campden, United Kingdom
- 01993 769225
- support@pavingdirect.com
- pavingdirect.com
4.2
Great
4K reviews
Replied to 69% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Quick delivery
It was easy to order slabs and they arrived securely wrapped. The only criticism would be that I would of liked message with a delivery date as I had know idea when they was turning up.
6 March 2025
Reply from Paving Direct
Good afternoon
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
Please don't hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Lovely product that came on time with a…
Lovely product that came on time with a friendly delivery driver. Still in the process of laying mine, but they look absolutely fab.
I had 8 x 30mm x 30mm Indian stone slabs they are nice colours I picked them up very good slabs.
27 February 2025
Unprompted review
Reply from Paving Direct
Good Morning Mollie
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
PLease dont hesitate to contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Poor quality and service
Poor service , delays with no explanation, upon arrival despite paying for next day delivery , a large amount of paving slabs were broken. Replacements promised and next day delivery paid for again only to wait in all day, pay for another days labour for the landscapers to be told the driver had reached his maximum legal driving hours.
Compensated but would never recommend or use again too unreliable .
27 February 2025
Reply from Paving Direct
Good Morning John
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
Unusable flags
When we opened the packs one had been clearly broken in transit. On close examination prior to laying five were found to have hairline cracks in them making them unsuitable for use.
Paving direct got back to me, assessed the problem, which was probably the courier rather than the product and gave me a no quibble refund straight away for the damaged flags. Great service really
26 February 2025
Reply from Paving Direct
Good Morning Michael
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
Reply from Paving Direct
Good Morning Ken
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,
PLease contact a member of our team if we can assist you further
Kind regards
Pavingdirect
Delivery men rude and unhelpful
Delivery men rude and unhelpful. Damaged tiles hidden so not apparent initially. Refused to unload where we asked despite space.
17 February 2025
Reply from Paving Direct
Good Morning Tracy
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
I ordered some paving bricks and…
I ordered some paving bricks and transferred the substantial amount of money that PD recived. Four days later i hadn't received an order confirmation or delivery date. I contacted PD by phone and eventually having been passed around the various departments it became apparent that someone had "forgotten" to process my order. How on earth can that happen!! I then had to go through the process of reordering the bricks, they arrived a few days later. I arrived home a few hours after the delivery, read the label on the side of a pallet and noticed it said bricks/layers when i had bought paving bricks! Got back on the phone, after the usual being bounced around various departments i insisted to talk to "your manager". Received the call back, you won't belive this, turns out that the bricks i had bought twice literally don't exist! Laying bricks of the design i wanted do but the paving option doesn't. PD literally made up the description on there website. This whole fiasco cost be £1,000's in project delay etc. BEWARE!
12 March 2025
Unprompted review
Reply from Paving Direct
Good Morning David
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Pavingdirect
The ugliest patio. It’s just awful. I had an order of slabs delivered la…
I had an order of slabs delivered last June for a path and patio in the garden. They kept arriving cracked and I had to get them re-delivered about three times because they were consistently arriving damaged. In the end I couldn’t keep my contractors waiting any longer so they actually laid ones with hairline cracks. It’s irritating but okay.
A few days ago I very carefully pressure washed as they were slimy/slippery. I did it on the lowest very gentle setting as I have plants growing in between which I didn’t want to disturb. The whole top layer, the decorative part, which was already less than a millimetre thick, way below standard has just disappeared instantly. I washed away.
I’m now left with bright white paving slabs. They’ve completely changed colour and the pitted bits of them retains dirt and they look absolutely dreadful.
I’m so upset. I can’t even begin to tell you. It’s actually ruined my garden. I feel duped and conned into buying something which is very much below standard and not fit for purpose.
It was an expensive job and I can’t bear to look at it.
It’s nothing like the description on the website “creating the perfect aesthetic to complement historic and traditional homes and gardens.”
It’s an ugly white path and patio which sticks out a mile instead of blending in.
It’s a first world problem but I’m now stuck with a hideous path and patio which I saved hard for and was so looking forward to.
5 March 2025
Unprompted review
Reply from Paving Direct
Good Morning Nicky
I would like thank you for your feedback, be it good or bad, feedback is important as without it, we simply cannot improve our service and move forward as a business,a member of our customer service team will be in touch to discuss further, Kind regards Pavng direct
Kind regards
Samantha Wileman
Great deal on the tiles in the sale
Great deal on the tiles in the sale. Only a couple of broken tiles in the batch. Fast delivery. No complaints.
4 February 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Great communication, Great product
Great communication to make special arrangements for delivery. Everything happened as planned. Paving was just as described when it arrived.
4 February 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent product at the right price
Excellent product at the right price. Was given a delivery slot that was adhered to and the material placed just where it was needed. Bang on.
3 February 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
The delivery was very good the slabs…
The delivery was very good the slabs are very good quality
10 February 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Downside was the split pallet cost
Everything arrived fine, the delivery guy was helpful and was able to leave things where we wanted them. We did not get the tracking note but all arrived first thing effectively before the note was sent. It was fine.
Product is good as the pictures.
Downside was the split pallet cost. I thought I needed just over a pallet but as it was there were a few spares so I did not need more than the pallet. I ordered some a few extra bricks to be sure I had enough but the cost was very high :(!
27 January 2025
Reply from Paving Direct
Good afternoon
Thank you for taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent quality service
Excellent quality service. Website is easy to use. Delivered very quickly. Very pleased. Thank you.
29 January 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Reply from Paving Direct
Good afternoon
Thank for you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent service with delivery…
Excellent service with delivery precisely when expected.
3 February 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Amazingly quick transaction and almost…
Amazingly quick transaction and almost instant delivery!!
3 February 2025
Reply from Paving Direct
Good afternoon
Thank you for taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Excellent stone pavers
Excellent stone pavers delivered on time and to the job bit awkward but got to the job lovely. Would recommend.
28 January 2025
Reply from Paving Direct
Good afternoon
Thank you taking the time to leave us this review!
We’re delighted to hear that you are happy with your recent purchase from us and we look forward to working with you again.
If there are any issues with anything in the future, please let us know as we're always happy to help.
Kind regards,
Paving direct
Sam Wileman
Customer service manager
Delivery issues
We were a returning customer but despite there being no problem with our original purchase it is now company policy to get a "what 3 words " reference to avoid delivering issues. In fact despite all the hassling it resulted in the opposite as then being told delivery would 3-5 days and that a pre delivery advisement email would be sent 2 days beforehand we had 3 full pallets of slabs turn up at 9am without any advance warning and whilst I was not at home. Fortunately the driver was helpful and managed to drop them without blocking access but I then had to spend two hours moving them late at night when I got back.
I sent an email complaint through to the supplier but no surprise received no reply !!
Update - having read the reply from Paving Direct I have just forwarded a copy of my original complaints email as sent to them on the 6th February so unsure why they would claim that no email was received. Definitely a case of making a bad situation worse
6 February 2025
Unprompted review
Reply from Paving Direct
Good morning David
Thank you for your feeback,
Unfortunatley we have not recieved any complaint via our support email,
A member of our support team will be in touch shortly to dicuss and resolve this matter for you,
Kind reagrds
Pavingdirect
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