Pawfit Reviews 

3,173
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,286 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product for providing peace of mind with accurate tracking, even in challenging environments. Its easy setup and user-friendly experience are frequently highlighted, alongside exceptional and prompt customer service. However, some customers noted concerns with battery life, mentioning it can be shorter or degrade, requiring frequent recharging. A few reviewers also experienced issues with charging difficulties, physical product durability like failing mounting plates, or repetitive customer service responses.

What people talk about most

Product

Consumers find the product to be positive, with many expressing satisfaction with its performance and... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the product's precision, strong... See more

User experience

Reviewers highlight positive aspects of user experience, praising the tracker's ease of use and the companion... See more

Location

Reviewers mention ambiguous feedback about location, with many praising its accuracy and reliability, even in... See more

Customer service

Customers had positive experiences with customer service, often describing it as excellent, prompt, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well into the second year of using Pawfit with our two dogs. Obviously, service is limited by 4G signal, yet it seems to work better than competitor products. Pawfit gives peace of mind when dogs ar... See more

Rated 5 out of 5 stars

Great little device - it’s been tested well the past 2 weeks ( or so) — mud water rolled on - since the little rescue dog arrived. The battery has amazing charge and it’s great to see how settled litt... See more

Rated 5 out of 5 stars

Have been using this tracker for a number of years now. On the odd occasions it has lost signal, usually where we also get bad or no mobile signal but overall I am very pleased with its functionali... See more

Rated 5 out of 5 stars

Delivery was super quick. Tracker works brilliantly for my Sprocker. Having used a different tracker previously which used to lose connection on a regular basis with Pawfit I know where my dog is. Ver... See more


Company details

  1. #203 of 261 best companies in Pet shop

Written by the company

As pet owners, we created Pawfit to ensure pets are happier and healthier. Our best selling Pawfit tracker is an advanced, fully waterproof location tracking and activity monitoring system for dogs and cats. It combines live location tracking, easy activity monitoring and other smart safety features to give pet parents around the world peace of mind whenever their pet is off lead and out of sight. Pawfit is developed by Latsen Technology LTD, a leader in using advanced technology to design smart, high-performance tracking innovations.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(3,173)

1,304 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy user

Well into the second year of using Pawfit with our two dogs. Obviously, service is limited by 4G signal, yet it seems to work better than competitor products. Pawfit gives peace of mind when dogs are loose in the forest - and bragging rights when you can show people how far they traveled!
We have had one or two technical issues, but customer service has sorted them quickly.
Always happy to recommend Pawfit.

12 June 2026
Rated 3 out of 5 stars

I get false readings almost daily…

I get false readings almost daily putting my dogs 2 blocks away. Always at the same spot..

12 June 2026
Pawfit logo

Reply from Pawfit

Hi Alma,

Thanks for your review and we are sorry to hear about the experience.

This may relate to tracker settings or environmental conditions rather than the tracker thinking your dogs in a different location, but we’d be very happy to take a closer look and help optimise this.

Please feel free to reach out to our support team with your tracker ID and we’ll check the logs and advise on the best settings to improve location accuracy.

Kind regards,
Pawfit Support

Rated 3 out of 5 stars

Pawfit

Great for tracking your pooch but does not update as often as they say.
Can sometimes take up to 10 mins to update even when signal is very strong.

12 June 2026
Pawfit logo

Reply from Pawfit

Hi Mike,

Thanks for taking the time to write us a review.

We're pleased to hear you find your device great for keeping your dog safe, though we're also sorry to hear you find the updates much slower than expected.

This could potentially be explained by your device using passive mode. Passive mode is the default tracking mode used by your tracker and you can expect updates once every 30 seconds to 2 hours. It is adjusted based on your pet's activity in order to conserve battery life as live tracking can have a negative impact on this. You can override passive mode by using Pawfit Walk or FIND mode if you require faster updates.

We would like to take a closer look into this if you're open to it. A member of the team will be in contact with you soon. In the meantime, you can reach out to us directly via support@pawfit.com if you have any other concerns.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Peace of mind

Peace of mind. I panic if my red setter goes out without his tracker. He disappears over the horizon but always comes back and it is comforting to track his progress.
I also think your help line is excellent.

12 June 2026
Rated 4 out of 5 stars

Almost pawfect

Pawfit 3 tracker is small, sturdy, waterproof and easy to use. Pawfit service team is absolutely fabulous and responds very quickly to all queries.
My one critic is about the location accuracy/ reaction time of the tracker - it could be improved, but I realise it is also dependent on the network I use for my mobile

12 June 2026
Rated 5 out of 5 stars

Very reliable and highly recommended

Very reliable. We have found the coverage much better than other trackers we have bought and we do a lot of walking in rural often remote areas. The tracker fits securely and has some really useful features. It tracks walks, provides activity information and a map but the really useful features which have been invaluable when our dog has chased deer or squirrels and gone out of sight is the alarm which you can trigger and means you can hear them when sometimes you can’t see them, the light which you can turn on remotely - very useful at night and of course the find feature which maps exactly where they are. I think they should be compulsory for all dogs. It would reduce the numbers of lost dogs substantially and spare so much anxiety and heartbreak. No hesitation in recommending this invaluable product.

12 June 2026
Rated 5 out of 5 stars

Very good battery life and excellent…

Very good battery life and excellent App make this dog tracking device an excellent choice. I particularly like the way the mapping software works and the second by second ‘live time’ tracking function provides me with reassurance should my dog disappear from my sight.

12 June 2026
Rated 3 out of 5 stars

Would not be without, but

Would not be without, but signal cannot be relied on, if this gets improved as it should then it would give much more confidence, as it is I would say it is good enough to work with.

12 June 2026
Pawfit logo

Reply from Pawfit

Hi Nick,

Thanks for taking the time to leave us a review.

We're sorry to hear you do not find the signal reliable and we can understand this must be frustrating.

Pawfit trackers rely on 4G and GPS signals to work properly. The 4G signal strength does largely depend on the network coverage in your area, and GPS is best used where there's a clear view of the sky. If the 4G coverage is poor or you're using your device indoors for example, you may expect inaccurate or delayed updates.

We will need to take a closer look into what signal is causing possible problems for you so we can offer accurate advice on how to improve it. A member of our support team will be in touch soon, though you can also contact us directly via support@pawfit.com if you have any concerns.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

Rated 5 out of 5 stars

Great product and fantastic customer service!

We have had Pawfit trackers for our labradors for over 5 years and have found them brilliant for peace of mind. If the dogs wander off we can pin point where they are in real time. The best thing about Pawfit though is the fantastic customer service- they couldn't be more helpful and efficient. A great company.

12 June 2026
Rated 5 out of 5 stars

Very happy with our Pawfit.

Very happy with our Pawfit.. it gives peace of mind if the worst happens and your dog runs off…we have needed its help a couple of times and found it excellent…worth its weight in gold if you ever need to use it and it could save your dogs life…wouldn’t be without one now I have discovered Pawfit.

12 June 2026
Rated 3 out of 5 stars

Mixed thoughts…

Mixed thoughts…. As a tracker I can see a rough location, but it’s not as accurate as a tracker in your car would be (e.g. it shows the location at a house a few doors away when at home). But it’s small, which is great for a smaller dog. The downside of that though is battery life is poor, needing a recharge every couple of days.

Also not worth trying to use the step tracker, it’s wildly inaccurate recording thousands of rogue steps every day.

For its size I’d give 3.5 if I could, but I can’t and the other failings prevent it rounding to 4 stars. But if you want a small tracker for peace of mind for a smaller dog and nothing else, it appears workable.

4 June 2026
Pawfit logo

Reply from Pawfit

Hi Martin,

Thanks for taking the time to write us a review.

We are sorry to hear you have mixed thoughts about your tracker as you do not feel the location updates or step counts are accurate and the battery life is too short.

SatNavs and Pawfit trackers are designed for different purposes. The SatNav in your car is usually much larger than a GPS pet tracker and has specialised technology (for its purpose) and larger antennas. Whilst Pawfit devices do have smaller GPS antennas, the location accuracy should be within 10 meters (30ft). The margin of error may increase if your device is using assisted GPS or there are obstructions for example (e.g., dense foliage, being indoors, etc.).

Pawfit 3 devices have a battery life of up to 8 days whereas Pawfit Lite trackers have a battery life of up to 3 days. However, there may be variations depending on the GPS/network signal and how the device is being used.

If your device is recording too many steps, this could be caused by how the device is fitted to your pet's collar/harness. If the device or your pet's collar/harness is fitted too loosely, the excessive movement of this could accidentally be recorded as extra activity.

That said, we would like to take a closer look into this. A member of our team will be in contact with you shortly. You can also reach out to us directly via support@pawfit.com in the meantime.

We hope we can help to improve your experience with Pawfit.

Kind regards,
Pawfit Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look