Pawkier Reviews 3

The website says orders will ship within 10 days. 10 Days after purchasing the items, I got no shipping information. I email them but got no response. I ordered a shampoo, I can't wait forever to get it. So I emailed them again asking them not to ship out the order cuz I'm going to buy the shampoo somewhere else and get the money back from paypal. So I filed request to get my money back through paypal. And 6 days after that, Pawkier ships out my order. Now I have to spend money to ship it back, and I might end up not getting my money back but their shop credit.

Ordered on May 8th. Never received product or shipping update. Ultimately I filed a dispute with my cc company and got my money back.

I tried multiple times to reach Pawkier's "customer service" since May 1st for an order I placed on April 20th that hadn't shipped. I received zero responses despite multiple messages sent via Facebook Messenger, Instagram DM/comments, direct email and phone. Their website states that "products ship within 3-10 business days of ordering (unless a preorder where it states that shipping info)". None of the items I ordered were "preorder". I ended up having to get Paypal involved. Paypal was also unable to get a response from Pawkier so they refunded me my order total in-full. I won't be doing business with this retailer again and certainly will not recommend it to others.