We ordered a harness for our dog but due to his illness progressing we never got a chance to try it on him, which was completely devastating. Mike and the team were ever so understanding and sympathe... See more
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I bought a carrier for my dog who can’t walk as far as he used too because of his arthritis. And this product is absolutely brilliant and works so so well. When I had to contact Pawsbetter, they got... See more
Company replied
The body harness has aided my dog with her stability after a Vestibular episode, I can easily prevent her falling now. It’s a great product and a fantastically understanding customer services. My o... See more
Company replied
Can’t actually rate the item as it was delivered to the wrong address. Contacted pawsbetter and they ditched the consumer rights act altogether. As much as you love your dog and want to support their... See more
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Company details
Written by the company
Every dog faces challenges—aging, recovery, or fragile joints—but they still deserve adventure. Pawsbetter is here for every moment you and your furry friends need support.
Contact info
United Kingdom
- info@pawsbetter.com
- pawsbetter.com
3.8
Great
21 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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Scam
I ordered a carrier for cycle handlebars costing £84.55. There were several reviews and photos saying how great it was. In hindsight these were too professional looking to be genuine. I received the carrier before my new bike. The bike shop fitted it for me, which they are used to doing. It looked fine until any weight was put in it. My dog is a chihuahua, under 3kg. The basket both slumps forward, and the fittings slide forward, meNing the dog is tipped into the angle between base and front mesh, and was very distressed. No amount of tightening fixed the problem. I have contacted the company twice askinng for a refunnd, as it isnt fit for purpose ooor as described, and been totally ignored. My purchase is gone from my account, and the carrier has been removed from sale. Do not buy any iyem from this company, i suspect the whole website is a scam
25 February 2025
Unprompted review
Reply from Pawsbetter
Hi Stephanie,
We’re truly sorry that the product didn’t meet your expectations, and we understand how distressing it can be when a pet is uncomfortable.
We’d just like to clarify a few things for anyone reading:
- Your order was placed in February, and your return request came in late April — well past our 30-day return window.
- Despite this, we still issued a full refund as a goodwill gesture.
- The product was also removed from sale not to “hide it,” but as part of a seasonal catalog update we do regularly.
We never want a customer to feel ignored, and we’re sorry if there was any delay in communication. Our team always aims to respond promptly and fairly.
Wishing you and your pup all the best,
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