PAX Labs Reviews 

I purchased my unit and had issues less than a week into using it. They offered me a replacement but it's an ugly black one that I don't want. If I wanted black I would have purchased black. I specifically chose the color that matches all of my stuff. I hate Basic Black. They refuse to work with me at all so I'm stuck with this ugly unit or a pretty one that doesn't work. This is really poor customer service. I've had the thing less than a month now and I started the process less than a week after purchasing it and they're like well sorry for you.

I ordered an item from Pax Labs. Although they charged my credit card, they did not provide the item. Instead, they falsely claimed that I was not charged. I've made numerous attempts to contact the company but have only received computer generated responses. I would suggest that no one tries to purchase from Pax Labs,

Bought a Pax Plus, was missing a part. They ask for 15 photos of the device in different angles and then say pictures are not enough and need more. Couldn't tell you if the device works since I have to order an off brand part from amazon as I refuse to give them more money. Pretty pathetic

Don’t bother with pax. Have pax 3 under 2 years ok yes works great loved it until I got thr two blue lights of death tried multiple times to contact them. There app is useless there website only has a bot custom service is terrible.

Great idea, awful execution. The proprietary charger (only lazy gits don't use proper, standard USB ports...) stopped working after 6 months. The screens are impossible to remove to clean until you learn to stick a sturdy paper clip in the top and push on the bottom until it pops out (and bends). But I didn't give them two stars for that. THEY'RE SPAM MONGERS! Just try to get off their list. Every.GD.freakin.day. I didn't buy anything more from them, it's been 18 months and I STILL get daily spam. That's not a company that give a good GD about their customers.

pax stopped working, sent mail to pax labs, in one week they sent me a new pax...
5 stars.

Terrible product and service

It's really annoying when companies pull a warranty scam. Was told

". It sounds like we should move forward with a device replacement under the warranty. "

Then I get some other response from them that has boiler plate help telling me "how to change modes" which literally has nothing to do with what I sent. My issue is the thing doesn't seal. What a joke. Do not buy Pax thinking their warranty is decent. It's not.

"let me know once you've got your account created. I will then set up your free device replacement, and you can complete the ordering process from there. Please note that you will be required to verify your age during checkout."

I have an account. Got no response in regards to my actual issue, and there is no warranty claim on my account like that email mentions. Now I gotta go through it again since CS seems to think my issue is i don't know how to change temperatures. Do better Pax.

Not a single response to any of the concerns posted here, so it's pretty obvious they don't care.

Amazing customer service told them there was an issue with charging and they have just sent me a new device straight up was amazingly quick response time literally cannot fault them at all, thankyou to the people working at pax

Ordered my pax plus full kit and even if it said it was arriving on the 2nd or 3rd still hasn’t arrived, contacted the company and they don’t even give me a response for the delay, they just said they’ve escalated as they see the order hasn’t been processed. The order still hasn’t been shipped and i need to receive it before the 5th as I’ll be traveling that day. They take long time to answer, and are not clear on the reason of the delay. Really bad customer service.

Edit 7/07/25: with no answer to my emails to support, and with no other details, they’ve cancelled my order. No explanation, no reasons on the delay. No refund has arrived to my bank either.

Junk.Check the return policy, it's also junk. If you try it and don't like it you can't returned it. Wish I had checked the reviews here first and read there horrible return policy.

They would not help me exchange the vape I purchased for a different one. Now I’m out $260 and have a vape I can’t use. Do not recommend.
I would give them zero stars if I could.

First class company first class support who believe in there brand and SO THEY SHOULD LONGEST GUARANTEE OF ANY vape 10years and they will uphold this if you contact them with your product HAS A problem TALK TO THEM AFTER I PROVED SOME STUFF THE LEVEL OF HELP FIRST CLASS I have many pax OFFICIAL products and they are high end item that have longevity in Mind SO THANK YOU PAX HELP I RECEIVED PERSONALLY YOUR NUMBER 1 on my VAPE NEEDS SITE.

Best customer service, held up their 10 year warranty on the final year, got a full replacement as my model was an old model, replacement arrived quick at no extra cost, once again amazing customer service and their warranty cover is top notch.

Totally disappointed and upset with this sh**ty products! Bought first pax 3 and it lasted only one year! One day It decided to show up a blue light indicating maybe a battery error. Thinking it was a faulty unit I bought another pax 3 but after ONLY 3 months the new device started having charging issues, the lights blink on charge but any progress of the charge itself, again an irreversible problem! After emailing to customer support they told me they may ship a replacement but seems they're disappear now leaving me with no hope at all. DO NOT BUY THESE PRODUCTS!

+++ UPDATE+++
After some very slow back and forth emailing customer service reactivated nicely and finally sent to me the first of the two replacement devices. It's a Pax plus (originally I had a Pax 3). Now I'm stil waiting for the second replacement

Started with very poor and slow customer service and they finally responded. Original review: I purchased 6 devices from them over the course of a few years, 2 as gifts for friends. 3 of the devices I have bought have been plagued by power button issues. I reached out to customer support about the problem with the power button on my pax plus and got an automated email. I have now followed it up twice and no response for 2 days, then got the same automated email again after following up a 3rd time. UPDATE: A week later PAX reached out to me and fixed the problem by honoring the warranty and replacing the device. I still believe they should improve their online customer service because it is poor.

Avoid Pax Labs at all costs !!!

Poor Product with customer service who messes you around and can't be identified to actually be held responsible for poor customer service?

On contacting Pax Labs after my 4 year old Pax3 device started showing error signal of " internal error"
I have had to message back and forth over three weeks now!
I supplied photos and videos of this before I was asked and it was absolutely obvious the issue was internal from the beginning!

I'm told i will receive a new replacement device which would arrived in 5-7 business days after shipping yet this device hasn't been shipped in two weeks now?

Customer service doesn't give a stuff at all and takes no responsibly for anything...

Pax Labs is well aware that I can't simply purchase a new vaporiser in Australia without having to go through new procedures to get a medical vaporiser costing many hundred dollars yet no one gives a stuff at all !!

At every educational institution from a young age we are taught to write a letter/ email with our name on such things as this is important.

Pax Labs see this isn't important that customer service does a crap job and can't be held responsible.

Pax Labs can now deal with the Australian ACCC for not supplying a replacement device in a reasonable amount of time.

Disgusting, poorly run business 👎👎👎👎

I purchased a pax plus in August 2023 and it recently failed to hold a charge. I contacted warranty support and after two emails they said they would replace under warranty after I confirmed I had setup an account. I confirmed I had an account and then they stopped responding. I’ve politely followed up numerous times and they have not responded.
Update: Pax finally responded and it appears they are sending me a warranty replacement. As I have received shipment details, I’m assuming I will receive it shortly and am therefore updating my review to five stars.

I can't recommend this product at all. It does not heat bud evenly - it's not very user friendly - sometimes the device will just blink and nothing on the website or their instructions seems to be any help. I contacted them too and they ask me questions ive already given the answer in my initial email. Reading reviews, it seems like they enjoy giving people the runaway until they get tired, or out of warranty. I've only had this product for a few days and it's the worse dry herb vape I've ever used.

They don't accept returns if the item is used - conveniently the only way you can be sure the product works as advertised. I would tell people to stay away from Pax.

As a longtime Pax user, I expected much better from PAX. I’ve owned three devices, starting with the Pax 1. I had my Pax 3 for about a year before the LED lights failed. This made it nearly impossible to use. I contacted customer support, and they initially assured me it would be replaced under warranty. But after a couple of responses, they completely ghosted me—no follow-ups, no resolution. It was then that I looked at their reviews on Google. 2.7 stars mostly due to their lack of support, some calling it a complete sham. I would have to agree with that assessment. After continually writing to PAX they eventually got back to me. They put a PAX Plus under warranty in my account to replace the broken now useless PAX 3 ($275 btw). Now here’s the rub, when I try to arrange shipping for the device I get an error message stating that the device is no longer available. So that’s a fail for sure. I contacted PAX and they said they were out of devices; however, I went to the store and for $275 I am able to order one with guaranteed shipping. They urged me to wait a few days, which I have, and try again…same result “device is no longer available and is being removed from your cart.” FAIL.
So I bought a Planet of the Vapes Lobo to replace my broken PAX 3. It works, their service has been excellent and ultimately the device is just better.
For a premium-priced device, the build quality and customer service are severely lacking with PAX. I was loyal to the brand for years, but this experience has completely soured me. Pax used to set the standard, but now I can’t recommend them to anyone.
DO NOT BUY A PAX. Their quality is seriously suspect and their support is a total sham.

PAX cheated me out of my warranty. Through their customer service form, they constantly sent me the wrong information to fix my device and would not listen to my claims. In the end, they won. They got me for $200+ on a brand new PAX Plus that broke in 9 months. I will never spend a cent at this company again and I will tell all of my friends (especially those at dispensaries) how awful they are.