Paxful Reviews 47,282

This company should be able to receive zero ratings the vendors steal cards at their discretion with the help of the moderators even when you present every piece of information they still award the seller, trade at your own risk and if a moderator is needed and your the buyer just forget about it trust me.

It has been 11 days since I reached out to Paxful for assistance, but I have yet to receive any response. My account has been locked, and I am unable to access it. This situation arose because I was scammed on their platform, resulting in the loss of both my money and access to my account. I urgently need help resolving this issue

biggest scammers online
stealing peoples money and giftcards since 2015 with the help of moderators
i hope it gets shut down soon

Paxful has been holding my funds for over three years without any valid explanation.

📖 My Story: How Paxful Stole My Money
I used Paxful in 2021, completing 21 successful transactions. On my last transaction, I didn’t send out the BTC immediately, and my balance was suddenly frozen.

Since then, I have contacted support multiple times—only to receive the same generic reply every time:

“Your account is under review.”
“Please wait, we are investigating.”
“We will update you as soon as possible.”

Then, in 2023, Paxful banned my account without reason. I continued reaching out, but support kept repeating the same robotic responses.

🚨 Final Warning: Avoid Paxful at All Costs! 🚨
If you value your money, do NOT trust Paxful. They have locked me out of my funds for 3 years, and many others have faced the same issue.

I will update this review if Paxful takes action, but until then, stay away!

I was banned for no reason my funds have been seized but they say I was banned for( Reason - Your account has been banned for a violation of our Terms of Service: user.status_actions.ban_restricted_location)

THIS IS A SCAM PLATFORM THAT SUPPORTS ALL SCAMMERS ON THEIR PLATFORM. DON'T TRADE ON IT. USE NOONES INSTEAD. SCAMMING BLOODY MODERATORS THAT AWARDS DISPUTES TO SELLER THAT HAS NO EVIDENCE FOR SCAMMING BUYER.

A trader has over 3200 trades, blocked by 57 people, he blocked 101 people, has only 1 negative feed back, I haven't seen the blocks, I went buy how many trades and how many negative feed backs, so traded with him apple card, and he redeemed it, then he said it was redeemed. Submitted the invoice of owning the code and yet your ignorant moderator won him the case, the question is where is the falier in your system that shows all those blocks with only 1 negative feedback

Paxful is completely USELESS ! It does not have any customer reps who can help you. It wouldnt take my email address and would tell me why or what is wrong. It just gathers info to sell to data brokers. Stay away from this scam

FULL OF SCAMMERS
Sold 2 GiftCards for BTC to two different buyers. Both times they said gift card is already claimed also if totally good. One of the buyers was also verified by the app as trusted buyer.
I sent to moderator all information about the GiftCard and also a screenshot in which I checked the validity and balance of the card one second before sending it, but he closes dispute in favor of buyer.
Lost 225€ in Apple GiftCard

Paxful is a Big Scam
Do not mind the lies and deception reviews, they will scam you of your assets
I’ve been using paxful for a while now but they got my account frozen for no reason and i still got my assets in there
I opened a ticket for support and they marked it as resolved while my account is still frozen

PLEASE STAY AWAY FROM PAXFUL FOR YOUR MENTAL HEALTH
They will keep it cool till you get big access in there then they will steal it from you

No active customer support, nothing nothing
After they stole your assets you just have to accept your faith in peace
Customer service is full of hopeless promises while they do nothing about your account
Be aware of this Scam

Will update my experience if i got any solution

Paxful is the worst peer-to-peer website to trade.

I just did my first trade today, I used apple giftcards in exchange for bitcoin. The giftcards were not used and I gave it to the buyer and he redeemed them and told me it has been already redeemed. Of course I was baffled and I wasn’t too happy but I knew the dispute team would help. They did not help, in fact they gave the buyer his crypto back and closed the chat. Please do not use this website they didn’t even help me I had to call apple themselves to deactivate the account that was used to redeem it. I was at work so I let it go and was going to contact paxful back about this with proof, they just gave the money back to the guy I hate this website never use it

stay away absolute scami paid £30 for bitcoin the seller was from Kenya took my money and was asking for more to release my original £30 scam scam scam. Dont trust anyone on paxful

Completely unacceptable conduct from Paxful! I sent a family in Namibia BTC through Lightning Network to support their reforestation and homesteading project and they lost an entire month's payment, because Paxful did not correctly assess the provided evidence. Our side provided everything they asked for, but the scammer didn't. Still they gave him the BTCs and our side never received any money from the scammer. The user was HeroicBoafish952, but this was not the first and only encounter with such a scammer. This platform poses a high risk for everyone to lose their money. Their escrow / moderation system does not work, obviously. Stay away from it!

Below is the email I sent to Paxful after I was scammed explaining what happened to me.

Dear Paxful Support Team,
I hope this email finds you well. I am writing to kindly request a review of dispute case number iRxUoUhNuHY.
My Details:
Username: SleekWren547
Email:
Phone:
Location: Kuwait (GMT +3)
Role in Trade: Buyer
Dispute Summary:
On Wednesday, January 1, 2025, at 5:18 PM (Kuwait Time, GMT +3), I initiated a trade to purchase 0.00097302 BTC (worth $91.69 USD) in exchange for a $100 USD Razer Gold gift card (US/Global account). The trade was with seller PlentyHandfish964.
I purchased the gift card from en-kuwait.likecard.com and provided the gift card code in the trade chat. Unfortunately, the seller claimed the code was "used," accused me of fraud, and blocked me (I’ll explain this further below). He also urged me to cancel the trade, which, as per Paxful’s guidelines, is a known scam tactic once payment has been made.
Detailed Timeline:
Jan 1, 2025, 8:27 PM (Kuwait Time):
After the seller blocked me, I waited for the dispute timer to run out to open the case myself. However, the seller filed the dispute first, claiming the gift card was "used."
Jan 2, 2025, 4:01 AM (Kuwait Time):
A Paxful moderator joined the dispute chat and requested:
A full purchase invoice for the gift card.
Confirmation from Razer Gold support about when and where the card was used (including time zone).
Jan 2, 2025, 11:35 AM (Kuwait Time):
I contacted:
LikeCard Support, who promised to email me the purchase invoice within 24 hours. I provided the chat screenshot as proof.
Razer Gold Support, who confirmed receipt of my inquiry and started checking the usage date/time.
I uploaded both chat screenshots in the trade dispute chat.
Jan 2, 2025, 5:09 PM (Kuwait Time):
The moderator asked me to provide any updates from Razer Gold and upload all evidence either to the dispute chat or via email to .....
Jan 3, 2025, 11:00 AM (Kuwait Time):
I received:
The purchase invoice from LikeCard (attached to this email).
Confirmation from Razer Gold that the gift card was redeemed on Jan 1, 2025, at 10:26 PM (GMT +8), matching the seller’s time zone.
However, when I logged back into Paxful to provide the evidence, I was shocked to find that the moderator had already ruled in favor of the seller at 4:51 AM (Kuwait Time) — hours before I could upload the requested evidence.
Please Review This Points:
Razer Gold’s response clearly shows the gift card was redeemed in the seller’s time zone, not mine.
The seller blocked me immediately and requested cancellation (a common scam tactic).
After the dispute, I checked the seller’s Paxful profile and noticed they had blocked several other users, possibly scamming others similarly.
The moderator’s decision was made before I could submit the requested evidence, which directly contradicts the seller’s claims.
This experience has been deeply frustrating, but I trust Paxful's commitment to fairness. I am not a scammer; I acted in good faith throughout this process.

I have attached all relevant evidence to this email, and I’m happy to provide more if needed. I have also the evidence that I submit in trade chat I can provide if requested.

Thank you for your time and understanding. I hope you can help resolve this matter fairly.
Best regards,
SleekWren547

SCAMMERS ? Do not use Paxful or any traders on their platform,they are all working together to SCAM people

Anyone needing further information or evidence can contact me directly

Paxful is really terrible exchange ! they froze my account with $600 when they were going bankrupt in 2023 ! other users experienced that they took the cash divided among the greedy executives , one went to create another scammy site noones the other is waiting for jail time in usa , They deserve Negative STAR! Return our money stolen !

Still in shock.
After try to scam me I open dispute and WON dispute!! And my one year old account with 1000$ was banned permanently with no any explanation.

It's directly a SCAMM.
Owners of the web are cheering scammers
No business posible, all the web is full of thiefs and it's a SCAMM
They user support is innexistent they are gonna do NOTHING... no investigation, no quick of users, etc

site of scammers.

also they lock account after purchases, so you cant withdraw it.

im here because paxful frozen my 2 years old account that i have 0 negative feedback and over 1200 positive feedback on it, without giving any reason ,they telling i broke TOS but i know the rules im not new with paxful my business is on paxful and i know the rules and everything as a vendor, and know that didnt broke any TOS .
i sent ticket to them to unfreeze the account and they answered me like a robot they were telling its a temporarily frozen and they are doing a review and also they saying they dont know timeframe of this review and when it getting complete, thats the problem and thats the part that i have problem with it. give me a timeframe , respect to your coustomer and vendor i was working in paxful over 2 years respect me at least and tell me when you complete review and giving back the account, complete review as soon as possible, i have nothing to fear or hide my hands are clean.
ticket number : 212221