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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We have been using pay.com.au for over 3 years. Their processing times have improved and we now see next day payments. Their redemption options are superior to any other similar provider. Never had an... See more
Company replied
As a building company, we’ve found Pay.com.au extremely helpful in streamlining our payments and managing project-related expenses. The platform has made things much easier and more efficient for... See more
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we've been using Pay.com.au to pay the ATO and other business invoices so we can earn credit card reward points. The platform is straightforward and reliable and easy to use. The customer support team... See more
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Company details
Written by the company
pay.com.au is Australia’s leading B2B payment and rewards platform, empowering small and medium-sized businesses to turn every transaction into a rewarding experience. Designed with Australian SMEs in mind—from construction and legal firms to retail and financial services—pay.com.au helps business owners earn valuable rewards on payments that traditionally don’t earn points, including supplier invoices, BAS, payroll, and even government charges. The platform offers unmatched flexibility and control, allowing users to pay by card or bank transfer, automate recurring payments, manage multiple accounts and users, and integrate seamlessly with Xero. With secure, passkey-enabled logins and ISO 27001-certified data protection, pay.com.au ensures peace of mind for every transaction. What truly sets pay.com.au apart is PayRewards—a flexible, business-focused rewards program that offers points on every eligible payment. These points can be transferred to top-tier travel partners like Qantas, Singapore Airlines, and Velocity, or redeemed for gift cards, invoices, and more. At its core, pay.com.au makes paying bills not just easy and secure—but exciting. It’s the smarter, more rewarding way to manage business finances and unlock a world of value, every time you pay.
Contact info
207/28 Riddell Parade, 3185, Elsternwick, Australia
- 1300 241 723
- support@pay.com.au
- pay.com.au
4.3
Excellent
515 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 77% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Live chat always helpful!
15 May 2026
Unprompted review
Reply from pay.com.au
Thanks for the 5 stars! We appreciate your support.
- The pay.com.au team
Reply from pay.com.au
Thanks for your review! We're thrilled to hear you had such a great experience and felt supported.
– The pay.com.au team
I have chatted with Frances and she…
I have chatted with Frances and she went above and beyond to help my with all my queries. thank you Frances for your help and patients.
14 May 2026
Unprompted review
Reply from pay.com.au
Thanks for the lovely review! We’re happy to hear you had a great experience and look forward to supporting you again.
– The pay.com.au team
I'm not sure yet
I'm not sure yet. I made my first payment to ATO and it still hasn't arrived (over 7 business days later) - despite everything being correct. The help I received was good, but now I need to go and spend hours on the phone with the ATO. Honestly not sure if the points are worth the stress and my time. I'm glad I allowed a large buffer of time before the payment due date. Looks like I will need to pay again. Not great.
14 May 2026
Unprompted review
Reply from pay.com.au
Hi Deb,
Thanks for sharing your feedback, and sorry to hear your payment took longer than expected.
Timely payments are important to us, and we want to make sure you’re clear on how payments are processed. Our current processing timeframes are outlined here: https://help.pay.com.au/payment-processing-timelines/
Payments to the ATO can take up to 4 business days from the date of payment remittance for the ATO to allocate those funds to your account. https://www.ato.gov.au/individuals-and-families/paying-the-ato/how-to-pay/pay-with-bpay
We’d really like to understand what happened in your situation so we can review it properly. If you’re open to it, please contact us at support@pay.com.au and our team will take a closer look.
Thanks again for raising this with us. We’re always working to improve the experience and keep payments running smoothly for every business.
– The pay.com.au team
Quick Response and Solution
Quick Response and Solution
Frances from pay.com.au team responded immediately upon my request and provided quick solution to my query. Great service.
14 May 2026
Unprompted review
Reply from pay.com.au
Thank you so much for the 5-star review! Frances and the team will be thrilled to hear that everything went smoothly and that they were able to support you.
- The pay.com.au team
Scheduled payments from bank account
Im only new to the platform so still learning a few things. Mostly it was has been pretty good so far.
My 1st and only payment to date, took 4 work days which i thought was a bit long.
One thing that doesn’t make any sense is you can’t to scheduled payments from a bank account? Eg. The 15th of each month for 6 consecutive months. You can add individual scheduled payments for all 6 months which is time consuming. Also you can schedule payments using a credit card but not bank account? This option would be very handy for a lot of people.
13 May 2026
Reply from pay.com.au
Hi Justin,
Thanks for taking the time to share your feedback.
We understand how vital timely payments are and want you to feel confident about how funds move. For a full breakdown of our current processing timelines, please see:: https://help.pay.com.au/payment-processing-timelines/
If you ever need a payment to process faster, we’ve recently introduced PayID, where eligible payments made before 2pm will now reach your payee on the same day.
Our team has reached out to better understand what happened. We really appreciate you letting us know; your feedback helps us improve the service and keep payments reliable for all businesses. We are also exploring options to add recurring payments funded by bank accounts to give customers more flexibility.
– The pay.com.au team
A truly competent company!
Oversll, I have been waiting for a company like this as my biggest debtor is the ATO..and as we know, paying by AMEX is...was a no go zone. Looking forward to boosting my points and also keeping the cash flowing in my bsiness accounts.
My personal consultant Anande is also brilliant. Anande called and introduced herself and assisted me when I had an issue. Great work!!
12 May 2026
Reply from pay.com.au
Thanks so much for the wonderful review! We’re thrilled to hear that the benefits of pay.com.au work for you and your business. It's great to know our team has been able to support you from day one!
– The pay.com.au team
Useful business tool
Makes business payments fast to process with flexibility in funding source selection. Very good support service. Constantly getting better too.
12 May 2026
Unprompted review
Reply from pay.com.au
Thank you so much for the great review! We're thrilled to hear that pay.com.au has been useful for your business and that our team was able to support you.
– The pay.com.au team
Incredible service for businesses plus…
Incredible service for businesses plus their customer success team are highly responsive, providing an all round great platform for my business
11 May 2026
Unprompted review
Reply from pay.com.au
So glad to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Pay.com.au eans interest holding your cash
I made a duplicate payment through pay.com and asked them to refund one of the payments. The funds left my account, it takes Pay.com 3+ business days for Pay.com to pay out the funds. If you want the funds refunded it take 4-5 business days more. Pay.com sits on your cash for up to 10 business days, that's where they make their money. This is in an age of Osko with instantaneous payments.
11 May 2026
Unprompted review
Reply from pay.com.au
Hi Neil,
Thanks for taking the time to share your feedback we really do appreciate it.
We understand how important it is to know exactly where your money is and when it'll arrive, so we want to make sure this is crystal clear.
We process standard bank account payments via direct debit (BECS) rather than OSKO, which means it takes 2 business days for funds to clear from your bank account to us. Once the direct debit clears for a short window, funds are held in a non-interest bearing account for processing purposes.
In your case, where a refund is needed, we're able to initiate it as soon as the direct debit has fully cleared. From there, the refund is returned to your original payment method and typically reflects within 1–2 business days.
You can find a full breakdown of our processing timelines here: https://help.pay.com.au/payment-processing-timelines/
As always, if you have any questions or need a hand with anything, please feel free to reach out to the team, we are here to help.
– The pay.com.au team
Awesome customer service
I have been with Pay.com com for my family business for about 2 years now. And had collected good amount of points so far. Platform is easy to use even for someone like me who is not very tech saavy.
I made a silly mistake with a business account payment last week and only realised it today. Went onto Online chat and received help from a HUMAN immediately when I asked for one!
Jenilyn was extremely patient with me and my problem and helped resolved my problem by reaching out to her team-members. They must have to work together to overcome my issue.
Extremely grateful for the care and concern shown by the online help team, especially Jenilyn. She made sure that I know I am being helped.
Already a loyal user but now I am a FAN!
Thank you Jenilyn!
11 May 2026
Unprompted review
Reply from pay.com.au
Thank you so much for your positive review! Jenilyn and the team will be thrilled to hear that you felt supported throughout your experience. We truly appreciate having you with us!
- The pay.com.au team
QUICK AND EASY SUPPORT
QUICK AND EASY SUPPORT - 5 MINUTE REQUEST HANDLED POLITELY & PROFESSIONALLY. THANK YOU!
11 May 2026
Unprompted review
Reply from pay.com.au
So glad to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Reply from pay.com.au
Thanks for the 5 star review! Our team really appreciates it.
- The pay.com.au team
What a relief
The staff are extremely helpful and responsive
The product is liberating as it reduce and eliminates the hold that a bank has over you
The staff and product are tru to label
7 May 2026
Unprompted review
Reply from pay.com.au
Thank you for the lovely feedback. We appreciate you being with us, and we're really glad you have had a good experience with the platform and our team!
- The pay.com.au team
Great platforms!
5 May 2026
Reply from pay.com.au
So glad to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Rewards Plus
Outstanding service and rewards for any business wanting an incentive to keep paying the bills.The travel agency side extremely prompt and helpfull- highly recommend.
16 March 2026
Reply from pay.com.au
Thanks so much for the great review! It’s wonderful to know the team has been able to support you from day one. We appreciate you being with us.
– The pay.com.au team
Reply from pay.com.au
Thanks for the positive review! We appreciate you taking the time to share it.
– The pay.com.au team
The platform is very good and the…
The platform is very good and the support is quick and great.
30 April 2026
Reply from pay.com.au
So happy to hear this! Thanks for taking the time to leave a review, it really means a lot to our team.
– The pay.com.au team
Reply from pay.com.au
Thanks for the lovely feedback! We’re happy to hear you had a great experience and look forward to supporting you again.
– The pay.com.au team
Reply from pay.com.au
Thanks for the review! We’re thrilled to hear that you've found the platform easy to use. We appreciate your support.
– The pay.com.au team
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