Payajjb Reviews 

432
•
TrustScore 3.5 out of 5

3.4

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Review summary

Created with AI, based on recent reviews

Evaluating 97 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find the online platform extremely easy to use, allowing them to conveniently manage and set up payment plans without completing lengthy forms or making unnecessary phone calls. Many customers also praise the staff for being very helpful, professional, and understanding of individual financial situations. Some reviewers were not happy with ongoing communication issues and continued correspondence regarding unrecognized debts. A few people mentioned receiving unexpected demands for accounts they knew nothing about, describing the entire process as extremely stressful and unprofessional. Additionally, several consumers reported facing difficulties when trying to resolve discrepancies or reach support teams directly.

What people talk about most

Payment

People report ambiguous experiences with payment, as some customers praised the online platform for making it... See more

Service

Reviewers express mixed feelings regarding the service, with some customers praising the fast, reliable, and... See more

Customer service

Consumers find customer service to be ambiguous, as experiences vary dramatically. While some reviewers... See more

Staff

Customers experienced strong satisfaction with the staff, frequently noting that the team is very... See more

User experience

Reviewers highlight positive aspects of user experience, describing the platform as easy, fast, and reliable.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

It has taken x amount time to find and use your online payment service mostly because i wasn'tsure of my ref number , but eventually found it , apart from there are no complaints... See more

Company replied

Rated 4 out of 5 stars

I had a email today say letter before claim from a debt I couldn't remember they was actually polite and put my account on hold for 35 days . Due to my mental health! Doing further investigations I wa... See more

Company replied

Rated 2 out of 5 stars

They don't really stay in touch like they say and their phone number is a joke! I keep ringing their number but automatically puts me through to the payment line even though I've been trying to talk... See more

Company replied

Rated 5 out of 5 stars

Easy to use not everything needs filling in. Can pay off from bank direct or set a payment plan without lenthy forms pr even talking to someone or providing documents

Company replied


Company details

  1. #154 of 156 best companies in Legal Services
  2. #9 of 11 best companies in Debt Collecting

About Payajjb

Written by the company

AJJB Law

Information written by the company

We are a regulated law firm here to help you find the right way forward

AJJB Law is a debt resolution specialist firm with experience across a range of industries. The role of our web-portal and paralegal team is to resolve your situation as quickly and easily as possible.


Contact info

3.4

Average

TrustScore 3.5 out of 5

432 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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3.4

All reviews

(432)

97 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

easy to set up payments

easy to set up payments

1 May 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Emma,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

Totally disgusting harassment…

Totally disgusting harassment treatment! This company needs investigating! I opted out of a van insurance policy with auto net, They carried on billing me for insurance for months after even though I set up insurance with another company, I then got this dispute settled with auto net only to fast forward approximately 4 years they passed my details on to PayCRS which I contacted and spoke to a girl called IFE who then assured me this would be no longer pursued, now fast forward again and this company AJJB Law who is affiliated with CRS has now been harassing me for the same money, disgusting and needs investigating!

30 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Kieron,

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 1 out of 5 stars

Aggressive Scam Tactics & Harassment — Reported to Klarna

I’ve been relentlessly harassed by this so-called “debt collection agency” for months, receiving threatening emails warning of CCJs and legal action over a balance I don’t owe. They claimed I owed £112.91 to Klarna — so I went straight to Klarna, who confirmed I owe nothing and that this situation is now being escalated.

AJJB Law tried to intimidate me with legal jargon and scare tactics, hoping I wouldn’t check the facts. Their email blatantly attempted to pressure me into paying money I do not owe, and that’s nothing short of a scam. The way they worded their messages is designed to frighten people into compliance, and they clearly prey on those who may not think to verify things.

I’ve seen the other one-star reviews, and I’m not surprised. They’re clearly known for this kind of shady, unethical behaviour. I’ve now reported the issue to Klarna and will be taking further action if they continue contacting me.

Avoid this company at all costs. Don’t be fooled — and don’t pay a penny unless you’ve confirmed directly with the original creditor.

29 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Paris,

Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues.

Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 1 out of 5 stars

Absolute sharks

Absolute sharks
Just keep sending emails.
No postal documents sent
Wont even answer phones.
I am going to raise a formal complaint via their regulators.

29 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

We understand that everyone has different preferences when it comes to communication, and it is never our intention to cause inconvenience to you.

Our client has asked us to contact you and it is important that you engage with us so we can assist you.

If you have any further concerns or would like to discuss this further, please visit www.payajjb.co.uk and log in.

Rated 1 out of 5 stars

Farce of a company you try and call and…

Farce of a company you try and call and you’re put on hold for ages then they say they are unable to take your call. I am being hounded by this company even though I have informed them on numerous occasions that I have a debt relief order. I was getting texts on Sundays and you can’t even call them back … it’s a good job I’ve not got mental health problems or this company would have tipped me over the edge

27 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Deborah,

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers.

Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 5 out of 5 stars

Very easy to use and set up I was…

Very easy to use and set up I was embarrassed but you can just set it up online took 2 minutes

27 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Julie,

Thanks for your 5-star review! We are so happy to hear that you had a positive experience with us and appreciate your kind words.

Your satisfaction is our top priority and we are delighted that we were able to meet your expectations.

Rated 5 out of 5 stars

The firm seem ok so far no problems or…

The firm seem ok so far no problems or stress

24 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Mick,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

Easy

Very helpful

22 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

What an absolute disgrace and…

What an absolute disgrace and incompetent company.

Firstly, send me an email with wrong address on it, with no mention of what supposed debt is, how much it is or any info to help me locate the supposed debt.

The overly and disgraceful threatening letter reads

"IMPORTANT - POTENTIAL LEGAL ACTION
Our client has now sent your account for Legal review by us with the possibility of a Decree being applied
for to recover the balance owed.

A formal Letter before Claim is likely to follow shortly from our Scottish Solicitor agents Gilson Gray.
A Decree will seriously affect your line of credit and may result in enforcement action being taken. It is our
aim to resolve this without the need of taking this matter further.

You can make payment via our website at payajjb

Alternatively please call one of our team on 01422 746202.

Please DO not ignore this letter"

So, as I like everything in writing as is my right, I go to try the website with the only info provided, a random reference number, another disgrace, the website couldn't find my reference number and then had a server error at their end.

I have no intention of phoning and I want to raise a formal complaint about how they have approached this matter.

No info on debt, amount, dates, company owed to, nothing but a useless reference number.
Incorrect address and a webshite that doesn't work.

Take me to court if you wish and I will show the court your complete incompetence and issue a counter claim.

Take this as a formal complaint.

Useless ref on letter
Ajjb ref: sprock008944
Client ref: 157802365

16 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 1 out of 5 stars

Disgusting corrupt “company”

Disgusting corrupt “company”

Payment plan set up and payments made however continually harassed and threatened with emails & text messages stating that I haven’t been in contact or made payments.

Now received another text message stating that my account is being reviewed for legal action.

No acknowledgment or response to correspondence sent to them.

Absolutely disgusting.

15 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to make us aware of this.

This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 1 out of 5 stars

complete shisters

complete shisters - never deal with them: they're not "legal" purely money grabbers

15 June 2024
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to provide us with your feedback.

We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues. Please contact us and we can assist.

We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 1 out of 5 stars

AJJB Law & CRS (Credit Resource Solutions) rebranded as COEO aka "Klarna-maffia"

AJJB Law is one of the most disgraceful "legal company" set up by bunch of friends, being an umbrella under CRS (Credit Resource Solutions)and rebranded as COEO Group. AJJB Law previously used dubious and unethical method (screenshoots can be attached, will be attached) to lure customers to be pay them even they are behind of primary debts. AJJB Law is expert to utilising "loop-holes" in the system (well, probably this is why they are been paid for) and if you are not up to challenge, you might find yourself being lured or scammed by "Klarna-maffia"

Klarna has been previously fined for £35m for breaching Anti Money Laundry policy in Sweden, it has been also written by "gruenderszene", Klarna drama mentioned many time by Financial Times as well...
My most honest and useful advise. Do not fall for any harassment from AJJB Law or CRS but check your bank statements, keep your records, emails, mobile app conversations and never ever let yourself be manipulated by any member of Klarna-maffia

13 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to provide us with your feedback.

We would like to assure you that we work on behalf of a number UK company’s in resolving account issues.

We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

The quickest way to resolve any queries is to engage with us through the methods we provide in our outbound communications.

Rated 5 out of 5 stars

Always willing to help.

10 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Lee,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 1 out of 5 stars

Scam

Scam! Sent me an email saying I would be sent to court because of a late Klarna payment... I didn't have any debt.

8 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Charlotte,

Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues.

Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 5 out of 5 stars

Very quick and easy

Very quick and easy, fast replies to emails. Appreciate the option for a payment plan that suits you. Overall good experience, minus the being in debt part Ofc lol.

7 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Luis,

Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback.

We are thrilled that we were able to meet your expectations.

Rated 1 out of 5 stars

Still sending threatening emails…

Still sending threatening emails regarding pre court action, despite the fact that I have continuously replied to these emails showing that my account is under payment arrangement, showing the set amount coming out of my bank (31st March) and this even shows on my account as the set amount paid for the month, shown texts about the payment arrangement MULTIPLE TIMES. But they still continue to harass and threaten and bullying and try to intimidate with threatening court action. Email sent yesterday regrading pre court action, I replied again with proof straight away to receive an email FOUR hours later ‘You haven't responded to our previous correspondence’. One, I had and two, it was FOUR hours later.. people don’t exist to serve AJJB LAW, people have lives and cant always immediately respond. An absolute disgrace of a company and I think staff should be absolutely ashamed of themselves.

5 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Maureen,

Thank you for taking the time to make us aware of this. This does not sound like the level of service that we would expect for our customers. Your satisfaction is our top priority and we would like to have this resolved.

I have requested some more details in order for a member of our team to reach out to you. Please respond to our request and a member of the team will be in touch.

Rated 5 out of 5 stars

Very easy to use

Very easy to use. Could be easier if used Apple Pay to pay.

4 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Sabrina,

Thank you for leaving a positive review! We are so glad to hear that you had a good experience with us and appreciate your feedback.

We are thrilled that we were able to meet your expectations.

Rated 1 out of 5 stars

SCAM!!

SCAM!!! Sending texts about Klarna debt.. never had Klarna account, Spoke to Klarna directly who have said no account or debt in my name. I called you up and asked for a Klarna order ref to which the lady said I need to clear security (give all my details, like address and name) No thank you. Ok will need to terminate the call.... Ha! yes because its a scam. DO NOT give any personal details to them, call Klarna directly!!!!

3 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Thank you for taking the time to provide us with your feedback. We would like to assure you that our company is not a scam we work on behalf of a number UK company’s in resolving account issues.

Please contact us and we can assist. We are regulated by the Solicitors Regulation Authority number 665180. This can be confirmed here: https://www.sra.org.uk/consumers/register

Rated 5 out of 5 stars

Very easy to navigate and easy to set…

Very easy to navigate and easy to set up payment

3 April 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Hannah,

Thank you so much for taking the time to leave a 5-star review! We are thrilled to hear that you had a great experience and appreciate your kind words.

Your feedback is invaluable to us and we are always looking for ways to improve our service.

Rated 5 out of 5 stars

I was in debt due to illness and…

I was in debt due to illness and payments were quickly arranged although stick with the app as very slow and not good at all . Nearly gave up but didn’t and eventually got there.

31 March 2025
Unprompted review
Payajjb logo

Reply from Payajjb

Hi Karyn,

Thank you for leaving a review. We apologise for any issues you have experienced with our website.

Your satisfaction is important to us and we are glad to hear that you had a positive experience.

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