PayAngel Reviews 

229
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 169 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently appreciate the fast and reliable money transfer process, frequently noting that funds arrive safely and almost instantly to recipients abroad without any hidden hassles. Reviewers often praise the incredibly helpful customer support team, alongside competitive exchange rates that make sending money abroad entirely straightforward and smooth. However, some people mentioned minor issues with the updated mobile application, finding it occasionally frustrating or difficult to navigate after recent system changes. A few other people also felt that certain international money transfers took significantly longer than expected to process or complete successfully.

What people talk about most

Service

Consumers find service to be positive, highlighting prompt, smooth, and reliable money transfers with... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that the platform is secure,... See more

Customer service

People report positive experiences with customer service, frequently highlighting brilliant communication,... See more

Application

Customers had positive experiences with application, frequently praising it as secure, efficient, and simple... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have always championed PayAngel. My recent experience with the staff no issues, however l find it frustrating and stressful with their new App. Personally It is not user friendly and there are glitc... See more

Company replied

Rated 5 out of 5 stars

I've transferred money through PayAngel many times. My account there is verified, and there are absolutely no problems. On the contrary: I don't have a credit card and transfer funds directly to their... See more

Company replied

Rated 5 out of 5 stars

I have been using PayAngel almost two years now send money abroad and they are doing perfectly well. I once sent money to a wrong beneficiary,PayAngel helped retrieve my money back and that makes th... See more

Company replied

Rated 5 out of 5 stars

Hello Am Yvonne and I have used Payangel sending money to Ghana all these years they are amazing trust worthy and oh best customer service Incase and problem arise fastest resolved. Will definitely re... See more

Company replied


Company details

  1. Money transfer service

Written by the company

The cheapest and fastest way to send money to Africa. Transfer money to Ghana, Nigeria, Kenya, Uganda and South Africa. New Countries coming live soon. - No Fees, No E-levy, No middleman. - FREE Mobile Money, Bank Deposits and Cash Pickup! - BEST Exchange Rates! - FREE Life Insurance cover for your recipients! - Excellent customer service


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

229 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.6

All reviews

(229)

94 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Service

Good job performance linked with honesty and discipline. Please, keep it up

5 November 2025
PayAngel logo

Reply from PayAngel

Thank you so much, @Jallassa, for your kind words! We're truly grateful for your recognition. It means a lot to our team. Honesty, discipline, and great service are values we hold close, and your encouragement inspires us to keep raising the bar. We’re so glad to have you with us on this journey!

Rated 1 out of 5 stars

PayAngel is a scam

PayAngel is a scam. They closed my account and refused to give me a refund after a week. They kept on telling me they will get back to me. Nobody should use PayAngel. It’s a scam company

19 September 2025
Unprompted review
PayAngel logo

Reply from PayAngel

Dear Pamela,
Sorry to hear about your experience with PayAngel. We've noted your concerns about your account closure and refund.
Could you please provide us with your account details or transaction reference number so we can investigate this matter further? We'd like to understand what went wrong and address your concerns.

Rated 1 out of 5 stars

PayAbgel

I wouldn’t even get pay Angel one star this is a ridiculous app trying to send money to your family. I didn’t even use the app trying to send money to my family and they did not accept me with my drivers license or my passport. What kind of app is this? That would do this I would think twice very seriously about using this app

21 August 2025
Unprompted review
PayAngel logo

Reply from PayAngel

Hello Focal,
Thanks for sharing your concerns. Sorry to hear you had issues with account verification using your driver's license or passport. Our team strives to provide a smooth experience. Can you please help us with your account number (example FC249901). We'd like to understand what went wrong and improve our services.
Best Regards,
The PayAngel Support Team

Rated 1 out of 5 stars

Poor poor service

Sent money for over 3 hours money did not reach recipient tried to reach them on phone no response, no response on whatapp there no response. This is poor service

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever, I sent money on the 3rd of may 2025, it was updated on the app delivered. The person got incontact with me as of the 6th of May no Money yet. I sent the messages to confirm if it indeed it has been delivered they said, so did not know who to belive I called mtn with the reference number to find out if such money has been delivered to the rceipient account only for Mtn to inform me the rceepient had not received the money. Been calling them since, sending messages as well non has been replied I would be reporting them to the FCSC as as this issues has caused a lot of friction between the recipient and I am stressed and it frustrating. Money does not grow on trees.Payangle a Good name is better than Riches! You all should be ashamed of yourself.

7 May 2025
Unprompted review
Rated 1 out of 5 stars

The company sent me a text to say money…

The company sent me a text to say money was delivered to my bank but 24hrs later i am still waiting for the money and they are not in anyway helpful in tracing the money. This is the third time I've been disappointed by Pay Angel ,so not send money through Pay Angel you will be disappointed. I will be complaining to the financial ombudsman.DO NOT SEND MONEY Through Pay Angel.

7 March 2025
Unprompted review
Rated 2 out of 5 stars

They can be a nightmare

There is a long story and a short one. I will stick with the short one. I have used PayAngel for over a year with no troubles. However, my last transaction a week ago was a nightmare. It’s by a miracle that it was eventually resolved. They have country-specific regulations, and I advise you to ask them on WhatsApp for everything you are uncertain about before transferring. Especially if it is substantial. Customer support is a mixture of d bag. None of their listed contact number for my location is a valid registered number.

28 October 2024
Unprompted review
Rated 1 out of 5 stars

The worst app to use for sending money…

The worst app to use for sending money be warned. I sent money and after that they blocked my account claiming I hadn't provided sufficient documentation. Which I did. They kept saying they'll unblock my account. 5 days later. Still the same story. Avoid payAngel at all cost.

30 October 2024
Unprompted review
Rated 1 out of 5 stars

Stay away from this company

Stay away from this company! My experience could not be worse. After registering and uploading my passport, I proceed to transfer 500eur paying with my debit card. The day after I submit documents to confirm my address and proof of my income (salary). I make another transfer for 1000eur. Both shows as “sent for payment”. Without any explanation, I get an email saying both transactions are void and when I try to enter my account it says it’s blocked! Don’t waste your time with amateurs like this. Worse of all, I have to wait several days to get my money back?

3 October 2024
Unprompted review
Rated 1 out of 5 stars

I have used 10 money transfer companies…

I have used 10 money transfer companies to ghana. I send over $15,000 a month. I needed to add one more because of volume. This is the worst company there is. I would sue the owner if I had the time. Customer service is a joke. They dont answer the phone, they dont return phone calls or emails ever. They hold your money on the flimsiest excuses. They are 100% unreliable and undependable. If you need to send money, dont use Pay Angel as you are wasting your time completely. If I had looked at this site I would have known not to try it, but now I kow

3 September 2024
Unprompted review
Rated 1 out of 5 stars

The Worst Money Transfer Service I’ve Ever Used

I am curious to know if anyone has shared my experience where your money has been taken out of your account by PayAngel only for them to block your account followed with an observed instruction to contact customer service which of course is impossible because you cannot get to the app. What made matters worse my son is in Nigeria counting on me to get him money for specialist medication to treat his stomach ulcer. I regret using this service I really do.

28 June 2024
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR

They deactivated the option to leave reviews on playstore.
If you're new here stay clear of this scammers!!!!!!
A transaction I made over 2 days ago is still not delivered to my receipt
Every time I ring them they say it's with the partner, I have just done a transaction to the same country using a different app, Literally took 10 Minutes !!!!
They also lie on their Website that the Transaction is instatenious. Yet takes hours on end and mandane answers are given by their team. Their whatsapp messages also go answered.
GOD, I could go all day long about this company!!
If you value your sanity, stay clear of this Payangel or whatever they call themselves!!!!

8 June 2024
Unprompted review
Rated 1 out of 5 stars

I was double-charged for a transaction

I sent $100 to my family but saw that they had taken another $100 out of my account because I tried to send it once but immediately canceled the transaction to change something. On top of that, they said it'll take from 1 to 5 business days for me to get my money back, and going through all this is giving me a headache.

20 April 2024
Unprompted review
Rated 1 out of 5 stars

payangel ltd doesnt care for old and helpless

payangel ltd
not enough vomit in all the world to describle this heartles excrious souless company. when i sent twelve pounds to ancient granny in ghana usng my basic account the company dois not deliver it was for her basic food now she has been hungry for three days, the ceo of this company did not look malnourished when last i saw him , i have asked him to think of granny aged over 80 the next time he dines.

15 April 2024
Unprompted review
Rated 1 out of 5 stars

It's the worst app I’ve ever used and…

It's the worst app I’ve ever used and their customer service is horrible! No response and when they do, they give you fluff! It's Monday morning and my funds from Friday are still pending. Ridiculous! Stay away from these thieves!!!

12 April 2024
Unprompted review
Rated 1 out of 5 stars

I created an account and it has been…

I created an account and it has been locked ever since awaiting id photo. I reached out to customer service on March 23, the first Id photo they said they can’t accept it even thought it is a valid form of ID in the country I live..I reached out to them again yesterday with another form of ID and no one has updated my account as yet even though they have told me it will be updated “shortly” this is very poor communication and a very bad customer service experience. You need to hire more people so that matters can be dealt with more efficiently than this

5 April 2024
Unprompted review

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