Pay Check Reviews 

162
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

The service from Pay Check has been great from start to finish. From when we first had the initial sales call with Mark to the implementation call with Tracy. All our questions were answered and nothi... See more

Company replied

Rated 5 out of 5 stars

Dealing with Paycheck team for over 8 years - excellent service received from Sue Barry, Valerine Lopez, Cristina Barilla & cannot thank them enough for all the help & support over the years! They are... See more

Company replied

Rated 5 out of 5 stars

Valerine lopes, has been incredibly supportive and understanding, especially during our busiest periods and last-minute changes. Her willingness to step in and assist at short notice demonstrates her... See more

Company replied

Rated 5 out of 5 stars

Attentive and knowledgeable support team who provide an excellent service. We have experienced stress free and smooth payment runs since recently coming back to Pay Check following 18 months with a... See more

Company replied

Company details

  1. Payroll Service Provider
  2. Accountant
  3. Alternative Financial Services
  4. Payment service

About Pay Check

Written by the company

Your Trusted Payroll Company

Pay Check, a BACS-approved bureau, offers comprehensive payroll services tailored to the unique needs of businesses across the UK. Our expertise extends to working with SMEs, accountants, bookkeepers, and international payroll consultancies to deliver bespoke payroll solutions. As a fully managed payroll provider, we’re committed to delivering exceptional service, regardless of your business size.

Click on the buttons below to connect with us to learn more about our payroll solutions and how we can help streamline your payroll management.


Payroll Services

    • Fully Managed Payroll Services
    • BACS Payment Services
    • Pension Auto Enrolment
    • Software Services
    • P11D & PBIK Submission Services

We also offer additional services through our partnerships such as; benefits, pensions, financial management and HR services. VISIT SITE CONTACT US


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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4.8

All reviews

(162)

5 reviews in the last 12 months

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Rated 4 out of 5 stars

Tope marks for fast processing

Our PayCheck contact Sandra is always super fast at answering queries, with helpful replies to the many questions we have. Her turnaround time for payroll processing is always efficient and timely.

14 January 2023
Unprompted review
Pay Check logo

Reply from Pay Check

Thanks Simona for your great feedback regarding Sandra's support

Rated 5 out of 5 stars

It is the personal guidance and…

It is the personal guidance and flexibility of the Team.
I have the pleasure with working with Sandra Brooks for years.
Always on point an friendly with it.

14 February 2023
Unprompted review
Pay Check logo

Reply from Pay Check

Thanks for your great feedback regarding Sandra's support

Rated 1 out of 5 stars

Why is my company using this?

Why is my company using this piece of junk software?

Can't believe they entrust my most personal details to this half finished piece of software.

NO PRIVACY statement, NO terms and conditions, no way of contacting them.

NO RESPONSIVE DESIGN, you get a massive popup saying not a supported width, if I wrote software that did this I'd be ashamed, all my enterprise sites fit any width.

Click help... "Help for this screen will be available soon".

Click contact us... "Support Email Address :Not available, Support Contact Number :Not available"

23 December 2021
Unprompted review
Pay Check logo

Reply from Pay Check

Hi Tyrone,

Thanks for taking the time to write to us with your concerns. I assume from your comments you are talking about the secure payslip portal. As you're on a secure part of the site it doesn't house the privacy statement there. However you can find it here: https://www.brainpayroll.co.uk/privacypolicy

Both ourselves and our partners are ISO27001 Certified and are held to the highest security & privacy standards.

If you do have any issues contacting support, which is working on our end, please first raise it with your company who will be able to assist you.

the portal has been designed with simplicity in mind, however I will share you comments with the developers.

All the best and Happy New Year.

Rated 4 out of 5 stars

I have been using Paycheck for 18…

I have been using Paycheck for 18 months now. I have found the process to be easy and when it works it works really well. When it has not worked as it should do I found our contact (George Birch) to be incredibly helpful and responsive to make changes on our behalf.

17 November 2021
Unprompted review
Pay Check logo

Reply from Pay Check

Hi Julie, Thank you for taking the time to review our service, it's much appreciated. It is great to hear how supportive George your personal Account Manager has been in resolving any issues that may have arisen. We are continuously improving our client experience to reduce any issues so is as easy as you mentioned going forward.

Rated 5 out of 5 stars

Satisfied U.S. Customer

We are a U.S. based company with a UK subsidiary, and have been using Paycheck's payroll services for many years, as we are not well versed in UK taxes and payroll laws. Their service is accurate and efficient, and the cost is very reasonable. In addition, their customer service team is quite friendly and responsive.

17 June 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thank you so much for your feedback, much appreciated!

Rated 4 out of 5 stars

A trustworthy intermediary...

We became clients of Paycheck some years ago when they absorbed the customers from Compupaye Bureau. Over the years I have found the Paycheck payroll service accurate and on time. Apart from during the Covid-19 crisis it has been very easy to contact my administrator by phone and discuss any issues. Even recently they have responded to e-mails promptly.
Although I only have a small number of staff I prefer to have an intermediary between myself and HMRC in order to ensure any submissions are accurate. For that reason I can recommend Paycheck.

6 June 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thank you so much for your feedback Nicholas, much appreciated!

Rated 5 out of 5 stars

Paycheck Ltd have provided a very professional service

As a small business Paycheck Ltd has met all our needs. They are very helpful when I have called with a query. We're kept up to date with informative emails. We have been very pleased with their professionalism and service.

2 June 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thank you so much Karen, this really means a lot to us and we appreciate your custom!

Rated 5 out of 5 stars

Without doubt the best Payroll company…

Without doubt the best Payroll company i have ever used.
I have now used them for must be 15 years.
Glen Cook Managing Director

2 June 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thank you so much Glen - as an SME ourselves this really means a lot to us - we appreciate your long standing custom all this time!

Rated 5 out of 5 stars

Pay Check is an excellent payroll…

Pay Check is an excellent payroll services provider. Their customer service is friendly, responsive and very efficient.

23 January 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thank you Stephen, your feedback is much appreciated!

Rated 5 out of 5 stars

Reliable consistent service

Always receive a prompt response, service is reliable and consistently good from all areas within the team.

20 January 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thanks so much Alex, we really appreciate your feedback and your custom!

Rated 5 out of 5 stars

Excellent service

I've been working with them a couple of months now and they always helped me with the best solution and without any need for me to chase them. the service was always good and I know it will always be.

14 January 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Than you Kimberly, we have been delighted to welcome you and Italian Business Consulting to Pay Check!

Rated 5 out of 5 stars

Totally recommend Paycheck

Paycheck certainly are a helpful company. Their processes are simple to follow and their customer service is excellent.Couldn't run the company payroll with out them.

11 January 2020
Unprompted review
Pay Check logo

Reply from Pay Check

Thank you so much, your comments are super appreciated!

Rated 1 out of 5 stars

very rude, very unprofessional and very unhelpful

I have been trying to set up a new password but their system does not send me a link to my email to do this yet I have been a user for several year.

I phoned them up and explained the problem and the only advice I was given was to speak to my employer. I said I had already done this and was told to contact paycheck ltd to setup a new password because this password was unique to me and not anything the company I work for can set up. Still I was told to speak to my employer. I had just explained that I was going round in circles then the rude phone operative who sounded like he didn't know what to do just put the phone down on me after insisting that I contact my employer. This paycheck ltd employee was very rude, very unprofessional and very unhelpful, he was a complete melt.

23 December 2019
Unprompted review
Pay Check logo

Reply from Pay Check

Hi there,
We are sorry to hear you have been having problems with being able to change your password, and that the service you experienced when you called was unsatisfactory.
It is true that often we cannot help you directly until you can confirm a few details such as your user code and company code for security reasons - this is the contractual service agreement with your employer and our GDPR commitment regarding the data we are protecting. We also cannot accept aggressive language towards our staff members.
If you could email us directly at paycheck@paycheck.co.uk and include the user code and company code in your welcome email, we can take it from there to get your issue rectified!
Kind regards
Pay Check

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