Payescape has been a great payroll platform for our business. The whole team provides great support, and I want to give a special shoutout to Charlotte, who is always incredibly helpful whenever I spe... See more
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Payescape just make the whole payroll process so simple. The portal is excellent, it has been developed over time and all changes are improvements. If on a rare occasion the portal does not do what yo... See more
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you try logging on absolute joke, every time i try to log on with face recognition from original set up cant, reset password joke have to scan QR code how when its on my phone, now deleted APP, why... See more
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My company uses Payescape for Payroll, HR and scheduling. I joined after it was selected and I must say the team have been fantastic to liaise with. The integration between systems allows us to speed... See more
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Company details
- Payroll Service Provider
- Accounting firm
- Business-to-Business service
- Financial Institution
- Human Resource Consulting
- Non-bank financial service
Written by the company
Payescape is one of the UK’s fastest growing Payroll, HR and Time Management providers. Our cloud-based technology coupled with world-class customer service is revolutionising how businesses today manage their employees. Our automation of labour-intensive payroll and people management tasks is freeing up businesses to focus on their core strengths and adding real value to their business. Payescape removes the administrative burden from your workload and delivers simple, effective, and reliable online Payroll, HR and Time Management solutions. With hundreds of satisfied customers throughout the UK, we understand the intricacies of payroll and HR legislation, so you don’t have to. And our dedicated team of CIPP and CIPD certified professionals are always on hand to provide the expert support you need when you need it. Payescape provides the following services: - Outsourced Payroll Service - Fully managed Payroll Service - Payroll Software Only - HR Software and Service - HR Consultancy Service - Time and Attendance Management - Access Control Services
Contact info
Payescape House, 18-20 Church Street,, BT53 6DL, Ballymoney, United Kingdom
- 02827641060
- info@payescape.com
- payescape.com
4.5
Excellent
164 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Payescape is a great payroll partner
Payescape is a user friendly platform, and the customer support is spot on. Whenever there is question, they are just an email away and usually would come back within a day. The effective communication is very important, especially for overseas client, like myself in a different time zone.
The platform takes care of the payroll calculation and able to prepare the formalities on its own. It is just simple and convenience.
12 August 2024
Unprompted review
Reply from Payescape
Thank you for your wonderful review.
It is great to hear how happy you are with our solution and the support you are receiving from our service teams. We are glad you are finding our solution is simple and convenient and hopefully it is giving you a bit of valuable time back.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Our PayEscape Experience...
The customer experience we have had with PayEscape has been second to none. With their support from the implementation stage to now being fully onboarded and completing our monthly processes for payroll, it is so reassuring to have a member of the Payroll Consultancy team on hand to answer any of your questions, relating to payroll or pensions.
I would recommend PayEscpae to any organisation who are looking to outsource its payroll function. It's cost-effective, and the simplicity of the Employee Self-Service portal makes all the difference!
7 August 2024
Unprompted review
Reply from Payescape
Hi Scott, thank you for your wonderful review and recommendation.
It is great to hear how happy you are with our solution and service teams. We are glad our solution is providing a positive impact for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Easy and quick communication
Easy and quick communication. Nothing is too much trouble
29 July 2024
Unprompted review
Reply from Payescape
Thank you for your review and your wonderful feedback
We are pleased to hear you are happy with our solution and the service received from the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Great Payroll service
Move to Payescape last year. Smooth set up and support has been great.
The platform is very easy to use.
Overall very happy with it.
7 August 2024
Unprompted review
Reply from Payescape
Thank you for your review and showing your appreciation.
We are glad that you find the platform easy to use and that you are happy with our service. Many thanks.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payroll made easy
The payroll portal takes most of the hassle out of payroll monthly. You don't need to worry about software updates, data back up, pension uploads and HMRC filing. It all works very well.
The monthly Reports are great and easily downloaded.
I would also like to add that all the staff at Payescape I have dealt with have been exceptionally helpful.
24 July 2024
Unprompted review
Reply from Payescape
Thank you for your review and feedback
We are so pleased that we have been able to make your monthly payroll hassle free and that our reporting feature is giving you everything you need.
We are happy to help and will be there whenever you need us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
I have had a fantastic experience with…
I have had a fantastic experience with PayEscape, thanks to the exceptional support from Kevin, Sarah, Karina and Carol. Their expertise and prompt assistance have been invaluable, making HR & Payroll management smooth and hassle-free. Highly recommended!
23 July 2024
Unprompted review
Reply from Payescape
Thank you for your review and high recommendation.
It's great to hear you have had a fantastic experience with Payescape and the team. We will pass your feedback on to the team supporting you and ensuring everything is managed smoothly for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Excellent experience with Payescape
Our company has been working with Payescape for over one year. I wholeheartedly recommend this company. Our company has many transactions in your payroll system, many different situations we encounter in the payroll area.
The team of Payescape is very responsive, accurate and knowledgeable. They respond very quickly and advise us on any regulatory issues.
17 July 2024
Unprompted review
Reply from Payescape
Hi Galina, Thank you for your review and feedback, we are so pleased you are having an excellent experience using our payroll solution and service.
We are happy to help and will be there whenever you need us.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
PayEscape is an excellent and easy to…
PayEscape is an excellent and easy to use platform. It seamlessly manages the payroll process from start to finish. The team are incredibly helpful and knowledgeable - couldn't recommend more!
12 July 2024
Unprompted review
Reply from Payescape
Thank you for your review and recommendation.
It is great hearing that you find our system excellent and easy to use. We aim to make things as simple as possible and we are pleased you are benefitting from this.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
P11Ds
We turned to Payescape to support us with this years P11Ds process for about 700 employees 3 days before the deadline. Payescape went above and beyond in supporting us with the delivery. Leanne and the team have been amazing. Thank you team.
11 July 2024
Unprompted review
Reply from Payescape
Thank you for your review and feedback
We are pleased to hear the team went above and beyond your expectations and were able to support you when you needed it most. We will pass your feedback on to Leanne and the team.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape are one of the best!
Payescape are one of the best!
Having used some of the many other payroll companies out there over the years, I can honestly say they are without a doubt one of the most attentive, helpful and inventive. There is always someone on hand to help and quickly get any issues resolved in good time - we've never missed a payroll deadline yet!
10 July 2024
Unprompted review
Reply from Payescape
Thank you for your review
It is fantastic that you find our service better than the other providers you have tried, we look forward to maintaining this great level of service for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape and Harris Group
Payescape offer a professional, value for money, secure and easy to manage payroll proposal for the Harris Group. Essentially they have taken all of the hassle and burden of maintaining a payroll system and provided an amazing easy to use and cost effective platform to meet all the needs of our UK based staff and HMRC requirements. The support of the staff is excellent, be it with the implementation team right through to the support staff. I could not recommend Glenn and Zara highly enough.
8 July 2024
Unprompted review
Reply from Payescape
Thank you for taking the time to leave a review.
It is great to hear you are experiencing the benefits of our payroll solution and that we have been able to remove all the hassle and burden of payroll for you. You have highlighted some of the points that as a team we are passionate about so your feedback is wonderful to hear, thank you.
We will pass your feedback on to Glenn and Zara.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Working with Glenn and Grace has been fantastic!
Working with Glenn and Grace has been fantastic. Super professional, friendly, and helpful. Always on the ball and would highly recommend!
8 July 2024
Unprompted review
Reply from Payescape
Thank you for your review.
It is great to hear you have had a fantastic experience with the team, we will pass your wonderful feedback onto Glenn and Grace.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Their team is knowledgeable, responsive, and consistently provides excellent support.
We have been using Payescape for our payroll and pension services, and we are extremely satisfied with their performance. Their team is knowledgeable, responsive, and consistently provides excellent support. The payroll process is seamless and accurate. We highly recommend Pay Escape for any organisation looking for top-notch payroll and pension services.
2 July 2024
Unprompted review
Reply from Payescape
Thank you for your review.
We are pleased that you are extremely satisfied with our performance and that our knowledgeable and responsive team have provided you with any support needed.
Thank you for recommended us for our payroll and pension services, it is very much appreciated.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Payescape is fantastic!
Payescape is accurate, efficient & trustworthy. The staff are very helpful & always resolve any queries or issues straight away. I would recommend them as a five star payroll service.
28 June 2024
Unprompted review
Reply from Payescape
Thank you for your review and recommendation as a five star payroll service!
We are pleased to be recognised as accurate, efficient and trustworthy. This is wonderful feedback that will be passed on to the teams.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Smooth implementation and terrific support!
Shannon was a wonderful help throughout our payroll implementation process. The process was nice and simple, with clear communication and support throughout and detailed training provided on the system. Even once set-up, Shannon provided continued assistance and training whenever need whilst always being very responsive to any queries we had! Thank you, Shannon!
27 June 2024
Unprompted review
Reply from Payescape
Thank you Rebecca for your review.
Great to hear your implementation was smooth and nice and simple. We are pleased that the team provided clear communication and training for you and gave you the support needed to get up and running. We will pass your feedback on to Shannon.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
The staff are amazing
Payescape staff are amazing. I have been in contact with Carol, she has been kind and just generally amazing! She has been so helpful and have fostered the easy navigation of the software and me being able to do payroll efficiently with it.
20 November 2023
Unprompted review
Reply from Payescape
Thank you Maryam for your review.
It is great to hear you are finding the software easy to use and that you can now run your payroll efficiently. We will pass your lovely feedback on to Carol and look forward to supporting you whenever we are needed.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Reliable and trustworthy payroll provider
Payescape is responsive, consistent and helpful. They constantly check in with us to make sure everything is alright and have a proactive way of communicating changes and improvements to their systems.
A pleasure to work with them
16 June 2024
Unprompted review
Reply from Payescape
Hi Andres, thank you for taking the time to leave such a lovely review.
It is great to hear that you are pleased with our service and level of communication, we look forward to continuing to support you and your business.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
10/10 for customer support
Timely, accurate and proactive support, not to mention friendly, from the customer support team whenever I contact them for advice on either technical payroll issues or software/platform issues. I run payroll for 20 staff with a range of payroll circumstances that need updating regularly. If I need to call, it's easy to get through and the query is answered quickly.
A small point is that the available knowledge bank for the platform is not as extensive as it could be. However, this is not a barrier to use of the system as there is always help at the end of an e-mail or call.
24 May 2024
Unprompted review
Reply from Payescape
Thank you Stan for your review. It is great to hear that you are pleased with our customer support and speed of this service.
Thank you for your feedback on our knowledge bank, this is something that we are in the process of improving, you will start to see more content coming through in this area soon which we hope will provide extra support if required.
As you mentioned though if it's not covered in there we are always there to help over phone or by email.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Shannon was brilliant in providing…
Shannon was brilliant in providing detailed responses to all of my queries in a very timely manner. All of the set up instructions were very clear.
6 June 2024
Unprompted review
Reply from Payescape
Thank you Ryan for your review.
We are glad you are experiencing a brilliant service and you are happy with the set up instructions, we will of course pass your feedback onto Shannon too.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
Implementation was effortless
Implementation was effortless, Zara was always on hand to answer any questions and guided us through the transition with a high level of professionalism.
4 June 2024
Unprompted review
Reply from Payescape
Thank you Leanne for your review of our implementation service.
We are pleased that you felt the transition was effortless. We will pass your feedback and acknowledgment of her professionalism onto Zara, We look forward the maintaining this great level of service for you.
We at PayEscape appreciate your business and positive feedback and we wish you every future success for you and your business.
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