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Payflex Reviews 

82,636
•
TrustScore 4.5 out of 5

4.5

Non-bank financial service
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Review summary

Created with AI, based on recent reviews

Considering 40 reviews, reviewers overwhelmingly had a great experience with this company. Many customers appreciate the convenient payment options, finding it remarkably easy and helpful to manage online purchases in smaller installments without extra stress. People frequently share that this service creates a smoother shopping process, helping them spread out expenses while protecting their personal details safely. Some reviewers were not happy with customer service, mentioning that support teams consistently fail to respond to emails and leave urgent queries completely unresolved. Consumers also struggled significantly to obtain promised refunds and experienced frustratingly long delays when attempting to resolve various account and verification issues.

What people talk about most

Payment

Clients share ambiguous opinions on payment, with some consumers reporting difficulties such as unrecognized... See more

Customer service

Reviewers express profound dissatisfaction regarding customer service, highlighting that support is... See more

Response time

Customers consistently note negative experiences with response time, highlighting that support emails and... See more

Order

Customers had ambiguous experiences with order processing, as while some reviewers reported convenient... See more

Customer communications

People report negative experiences with customer communications due to unresponsive email support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The payflex is still number one on the list and much convenient, I just recently returned back my order from Takealot which I used payflex as a trusted and reliable payment method and payflex paid me... See more

Rated 5 out of 5 stars

I like the the quality of the company Protecting customers details and satisfies customers

Rated 5 out of 5 stars

So grateful to Payflex ..to pay for a flight in 4 parts is the best and easiest experience to have.. so you can use the money on other necessities and pay every 2nd week in 4 parts ! AS CASH .. NOT 1... See more

Company details

  1. Non-bank financial service
  2. also in
  3. Clothing Shop
  4. Financial advisor

About Payflex

Written by the company

Payflex - This is shopping.

Committed to making online payments simple and interest-free.

Payflex offers shoppers a super-simple payment solution that is interest-free. Pay only 25% today, and the rest over 6-weeks.

At Payflex, our mission is simple:

To offer shoppers a buy-now pay-later solution that is interest-free and super simple to use. And for merchants: an innovative payment solution to grow your sales and a partnership to help grow your business over the long-term.

While innovation is our core. We also believe that relationships (not products) are what really matter in the long-run. So we aim to deliver premium service with a human touch to all our customers - big or small.

Let us know if we don't live up to your expectation - and we'll make it right.

LEARN MORE

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

83k reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(82,636)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 1 out of 5 stars

Zero customer service

When I first joined Payflex a few years ago, I found their customer service to be excellent. Now recently after an error with my spend limit dropping to 1/3 of it's amount, I tried getting in touch via WhatsApp, email, Facebook, Instagram and phone call. Calls are never answered. WhatsApp has no human. Facebook directs you to email. I have repeatedly emailed asking for a manger to call me for a week now, and to date no call received. The agent that did answer my email, Babalwa, is absolutely useless and cannot answer a question effectively. I have repeated asked her to get her manager to call me and she just ignores my requests. It's really a shame that a company I used to rate 5 stars, I would now rate 0. I imagine there are many other customers experiencing the same grievances and they are not addressed. Payflex cannot justify the error on my account and refuses to do anything about it. I have never been more disgusted with customer service in my life!!!

27 January 2025
Unprompted review
Rated 1 out of 5 stars

Very bad app and service

I needed to make a final payment and tried to update the card on your app, but it simply refused to work despite trying all day. Because of the app’s technical issues, I ended up being charged three times the amount I was supposed to pay.

4 December 2024
Unprompted review
Rated 3 out of 5 stars

A happy shopper

A happy shopper? That would be me. I love shopping online, it's convinient, simple and I get plenty deals. Now what makes it best is that I can use payflex to get essentials EVEN on a budget. There's a variety of stores that they cater to which makes it easier to get all the stuff you need while giving your pocket a bit of room. Gifting, household, appliances, fashion, beauty and health. I love it. The only reason I'm not giving them 5 starts is that their app tends to be a bit glitch besides that the experience in itself is amazing.

1 December 2024

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