Over account management is pretty shody. Then we received an email informing us of a 22% price increase mid way through our current contract. I don;t think that is a reasonable and trustworthy... See more
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See what reviewers are saying
Speed? Helpfulness? Everything is here. I used many different payment services before but I've never seen fastest responses like this. I asked my all "long" questions and Eleonora answered them patien... See more
Had difficulty setting up my account, so requested help from support, which promised to be speedy. 6 hours of queuing, so gave up. They tried to lure me back with the promise of an Amazon vouche... See more
Company replied
I really don't understand some of the bad reviews that are posted here. We've been working with Payhawk since a few weeks and so far the experience has been AWESOME! The initial demo went smoot... See more
Company replied
Company details
Written by the company
Payhawk is an AI-native spend management platform that orchestrates company spending across Bills, Cards, Expenses, Travel, and Procurement to give finance teams maximum control, automation, and visibility. The platform combines a global money account with powerful automation and AI agents that enforce policies, budgets, and approval flows on every payment while giving employees a seamless spending experience. Payhawk includes specialized AI agents designed to streamline different areas of company spending: • Finance Controller Agent – automates routine finance operations and reduces manual reconciliation work. It also includes Agent Fetch, an AI-powered capability that automatically retrieves missing receipts and invoices directly from supplier portal attaching them to transactions so finance teams no longer need to chase employees or suppliers for documentation. • Payments Agent – helps employees resolve card and expense-related issues in real time. It enables instant self-service support for problems like failed or blocked transactions, provides real-time updates on reimbursements, per diems, and mileage status, and answers policy-related questions. • Procurement Agent – manages purchase requests, approvals, and purchase orders in one place, helping companies ensure spend is approved before it happens and aligned with company budgets. • Travel Agent – simplifies business travel by integrating booking, payment, and expense management into a single workflow, reducing manual expense reporting and improving policy compliance. Payhawk allows companies to manage all types of business spend in one platform, transforming processes around Travel, Cards & Expenses, Bill Payments, and Procurement. Companies can adopt these modules gradually or implement them together to create a unified spend management system. The platform also provides a global money account that enables companies to operate internationally with ease. Customers can issue corporate cards, manage multi-currency accounts, and make supplier payments in over 150 countries and 115 currencies. Payhawk supports dedicated IBANs, local payment rails such as SEPA, ACH and Faster Payments, and highly competitive FX rates. A key differentiator of Payhawk is its deep accounting and ERP integrations. The platform is built with strong accounting logic, enabling seamless syncing with systems such as Microsoft Dynamics, NetSuite, Exact, Xero, Sage, Pennylane and QuickBooks. This allows finance teams to automate reconciliation, maintain accurate financial records, and reduce manual data entry. Headquartered in London with offices across Europe and the US, Payhawk serves mid-market and enterprise companies globally, including brands such as Luxair, Babbel, and Vinted. By combining automation, global payments infrastructure, and AI-powered finance agents, Payhawk helps organizations reduce manual work, improve financial control, and give finance teams more time to focus on strategic decisions.
Contact info
Chancery House 53-64 Chancery Lane London WC2A 1QS , WC2A 1QS, London, United Kingdom
- +44 20 4586 5402
- sales@payhawk.com
- payhawk.com
2.8
Average
273 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast response and fast resolving of my…
Fast response and fast resolving of my problem. The person who helped me was Alexandra and she was very kind.
8 November 2022
Unprompted review
Reply from Payhawk
Dear Elizabeta,
Thanks for the 5-star review. Alexandra and the entire Support team is thrilled you’re happy with our assistance. Your opinion is valued greatly and it helps us maintain an excellent standard of service to our customers.
Have a great day ahead!
Kind regards,
Sofia
Payhawk.com
Reply from Payhawk
Dear Emil,
Thank you so much for taking the time to share your experience at Payhawk. We take pride in knowing our customers are happy with their experience using the platform.
If you need anything at all, please let us know! We remain at your disposal at any time!
Kind regards,
Sofia
Payhawk.com
the customer support agent was very…
the customer support agent was very patient and talked me through every step necessary and in a friendly way
4 November 2022
Unprompted review
Reply from Payhawk
Dear Andrea,
Thanks so much for giving us your take on how we are doing. We're glad that customers like you are having a great experience at Payhawk. We will make sure to share your comment with the Support team.
If you have any question, do not hesitate to contact us!
Kind regards,
Sofia
Payhawk.com
Very friendly customer service
Very friendly customer service. They keep on track until the issue is solved. Thanks!
4 November 2022
Unprompted review
Reply from Payhawk
Dear Nicole,
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Payhawk. We look forward to serving you for many years to come!
Kind regards,
Sofia
Payhawk.com
Very good support
Very good support. I hade an issue with sms not coming and it was fixed by support with a good and flexible support
3 November 2022
Unprompted review
Reply from Payhawk
Dear Alexander,
Thank you for taking the time to post this positive rating! We will make sure to share this with the Support team to let them know to keep up the amazing work.
If you need anything at all, please do not hesitate to contact us back!
Have a nice day ahead,
Kind regards,
Sofia
Payhawk.com
no ATM withdrawal functionality
I've wait 3 months to receive the card, than I've got it with no ATM withdrawal functionality.... they said was a temporary problem.... other 5 months are gone and ATM withdrawal is still unavailable...
this is the worst card I've ever had
1 November 2022
Unprompted review
Reply from Payhawk
Dear Sclaro,
Thank you for sharing this feedback with us and I am very sorry to hear that you are dissatisfied with the product.
We have checked our records and was not able to find the conversation you had. We have also checked regarding the card delivery and all of our cards are delivered between 3-5 days. No cards have been pending for 3 months.
We can assure you that we do not have any technical issues with the ATM withdrawal function however we have the option forbade ATM withdrawals for some clients due to regulatory matters.
We would be more than happy to discuss this further with you and assist if you are having difficulties. Please send us an email: support@payhawk.com. We remain at your disposal at any time!
Kind regards,
Radostina,
Payhawk.com
The Girl is a profesional and very…
The Girl is a profesional and very helpful. Good to no someone like this can help u
1 November 2022
Unprompted review
Reply from Payhawk
Hello Mariusz,
Thank you for your kind words and for taking the time to leave us 5-stars!
We are all so very pleased to hear that you have been provided with the amazing support you deserve!
We remain at your disposal at any time, so if you need anything at all, please do not hesitate to contact us back!
Hope you have a wonderful week!
Kind regards,
Radostina
Payhawk.com
Very professional and timely help from…
Very professional and timely help from Damyan!
28 October 2022
Unprompted review
Reply from Payhawk
Hello Fidan,
Thank you so much for taking the time to leave us this 5-star review!
We are all very happy to hear that you were satisfied with the support you have been provided! I am going to pass your kind words to Damyan! I know they are going to make him extremely happy! Thank you!
If you need anything at all, please let us know! We remain at your disposal at any time!
Kind regards,
Radostina
Payhawk.com
the response was really fast and…
the response was really fast and comprehensive
28 October 2022
Unprompted review
Reply from Payhawk
Hello Rabi,
Thank you for taking the time to leave us a review. We value our customers opinion, so it's always great to hear that we have another satisfied user.
Kind regards,
Damyan from the Payhawk team.
Reply from Payhawk
Hey Frederica,
Thank you for the positive feedback that you have shared. We are so glad to hear that your issues were resolved in a timely manner by our support team. As always we remain at your disposal for any future queries that you might have.
Wish you a great weekend ahead
Sincerely yours,
Payhawk Team.
Working with payhawk for more than a year
Working with payhawk it's always a pleasure, if I have a problem, I just write a chat and they react to the problem in less then 5 Minutes and they always find a solution!!!
Great Work keep it up
27 October 2022
Unprompted review
Reply from Payhawk
Hey Chris,
Thank you so much for taking the time give us this amazing 5 star review. We are so glad to hear that you are satisfied with the support that you have been given.
We will continue to exceed your expectations.
Have a great weekend!
Kind regards,
Damyan
Payhawk.com
The support from your team is great
The support from your team is great, and the team is always showing it's best.
24 October 2022
Unprompted review
Reply from Payhawk
Dear Iliana,
Thank you so much for taking the time to write this lovely review! We are super pleased that you have had this experience with our team because try our best to maintain customer satisfaction levels high! Most importantly though we a extremely happy to have amazing customers like you!
Have a great weekend!
Kind regards,
Alexandra
Payhawk.com
friendly and helpful contact
21 October 2022
Unprompted review
Reply from Payhawk
Dear Inga,
Thank you very much for this amazing review. It is highly appreciated that you took the time to share your experience with us! We work really hard to ensure that we provide an amazing customer experience to our clients so we are proud to hear we have achieved it!
Have a great day ahead!
Kind regards,
Alexandra
Payhawk.com
Super quick and friendly support!
Super quick and friendly support, thank you Alexandra!
19 October 2022
Unprompted review
Reply from Payhawk
Dear Eloora,
Thank you so much for your kind words. We really appreciate you taking the time out to share your experience with us — and we agree, Alexandra is truly a gem to have on our team! And we’re grateful to have you as our client!
Have a great day ahead!
Kind regards,
Sofia
Payhawk.com
Reply from Payhawk
Dear Domenico,
Thank you for this nice review. I just shared your comment with Alexandra and she was very happy to read it. We are doing our utmost to deliver a great customer experience and it is always a pleasure to know we have succeeded.
Have a great day ahead,
Kind regards,
Sofia
Payhawk.com
OPINION PAYHAWK
I have not checked Payhawk services yet, but I have high hopes for this activity. Support is in working order, service is quite simple before activation, we'll see what it will be like.
16 October 2022
Unprompted review
Reply from Payhawk
Hello Domin,
Thank you very much for taking the time to leave us this review!
We strive to make the day-to-day simpler, smarter, and better organized in finance and we look forward to working with you!
If you need anything at all, you know where to find us! We are always happy to help!
Hope you have a wonderful start to your week.
Kind regards,
Radostina
Payhawk.com
Good support
12 October 2022
Unprompted review
Reply from Payhawk
Hello Benoit,
Thank you for the 5-star review! We are super happy to hear that you were satisficed with the support you have been provided.
Our whole team works together to keep our customers happy, but we can only do it thanks to amazing customers like you. Thank you for taking the time to rate us!
Wish you a nice day ahead!
Kind regards,
Radostina
Payhawk.com
Helpful
Helpful, friendly!
One tip, please give update daily, if the the issue stretches over a few days. Keeps the client calm.
28 September 2022
Unprompted review
Reply from Payhawk
Hello Stela,
Thank you so much for the great review and for the feedback!
This has already been implemented, as your great experience is of our utmost priority and importance! We will keep you updated, even if an inquiry is still being looked into as this way you are more involved in the process and you could feel confident that we are working on the matter in question!
If you have any questions or concerns, please do not hesitate to reach out to us at any time!
Hope you have an amazing day and week!
Kind regards,
Radostina, Payhawk Team
Proactive
I'm always updated on what's happening with my request. Damyan made sure to let me know whether or not there is a progress. He's proactive.
16 September 2022
Unprompted review
Reply from Payhawk
Hello Vanessa,
Thank you so much for taking the time to leave us this 5-star review!
I am going to pass your kind words to Damyan! We are all very happy to hear that you were satisfied with the support you have been provided and we remain at your disposal at ay time if you have any further questions or concerns!
I hope you have a wonderful day!
Kind regards,
Radostina, Payhawk Team
Very useful
Very useful, user-friendly platform, which saves time and manual work through automation. Just need some fine-tunings, in order to become the best solution for our team and we know that Payhawk team will do their best to achieve this.
9 September 2022
Reply from Payhawk
Hello!
Thank you so much for taking the time to leave this amazing 5-star review for us!
We are all so very pleased to hear that you are satisfied with our product and support team! We always strive to provide nothing but the best for our customers and it makes us extremely happy to hear that we have managed to do so!
One more time, I would like to thank you for your kind words!
Hope you have an amazing rest of your day!
Kind regards,
Radostina
Payhawk.com
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