Very smooth easy process from start to end, ticket issued straight after last payment made, my 3rd trip using your service, no stress, love it ! Customer service are always on standby, helpful through... See more
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Review summary
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What people talk about most
Based on these reviews
I’ve been using pay later for a few years it’s been such an easy process- makes holidaying affordable! I made a new booking and accidentally selected the wrong payment dates. Neil was so great and h... See more
Company replied
Keren delivered professionalism through customer service. I appreciate the way she spoke to me over the phone and went out of her way to ensure I was able to cancel my booking and get a full refund th... See more
Company replied
Just awesome customer service by the team, especially from Mio. Sorted my problem out that I created 🤦🏽♂️ and he got onto it. When your in a tight spot, and people are not hearing you, its always g... See more
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Company details
Written by the company
At Pay Later Travel, our mission is to make travel accessible to everyone, and we've been doing just that since 2018, with a presence in Australia and the United States. We offer a frictionless lay-by product that allows customers to budget and save for their dream vacations without having to leave our site. With our product, customers can book their trip with a deposit and then pay the remainder in instalments, making it easier to plan and afford their next adventure. At Pay Later Travel, we are proud to support our customer's financial wellbeing. We understand that the cost of travel can be a barrier for many, and we want to do our part to make it more manageable. That's why we've developed a product that allows customers to pay for their trip over time, instead of having to pay the full cost upfront. To book, head over to our website, choose your destination and preferred travel provider. Then, set up a payment plan that matches your budget. Thank you for dropping by and we're excited to have you on board. Our team look forward to serving you. For questions, or to reach out to our support team please contact us on 1300 399 902 or email support@paylatertravel.com.au Pay Later Travel Team
Contact info
4.8
Excellent
4K reviews
Replied to 88% of negative reviews
Typically replies within 2 weeks
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See how their reviews and ratings are sourced, scored, and moderated.
Service was good they were getting back…
Service was good they were getting back to me after 24 hours via email.
17 February 2026
Made it easy to pay and took the stress…
Made it easy to pay and took the stress away
17 February 2026
Travel Convenience: Convenient for the purpose of a pay as…
Convenient for the purpose of a pay as you can method.
This worked perfectly for me and my family travelling from Australia to New Zealand.
I could afford it this way as I didnt have the amount in a lump sum.
There was 2-3 flight changes during the period of my PayLater Travel period but that didnt change much overall.
However I did recieve another customers flight details via email that I should never have recieved and complained about it but no response.
So security of privacy was not the best in this particular situation.
25 December 2025
The representative was knowledgeable…
The representative was knowledgeable and got my questions answered quickly
17 April 2026
Unprompted review
Problem Solved! Very quick on the service.
Shalimar Ann And the team was really quick and solved my problem so fast i got my refund back so quick so impressive. In the future if i have a chance. I will make sure to get the tickets from paylater travel!
17 April 2026
Unprompted review
The customer service agent Cherrylynn…
The customer service agent Cherrylynn has been super helpful and amazing with providing me with prompt respond !! She has provided me with possible solutions to resolve my payment issues!! Highly recommend pay later travel and definitely going to use it more in future !!
17 April 2026
Unprompted review
Thank you to Cindy who was part of the…
Thank you to Cindy who was part of the team who looked after me. Great Communication and making it so easy.
17 April 2026
Unprompted review
Cheryllynn was amazing
Cheryllynn was amazing! Professional, courteous and able to resolve my concerns quickly and efficiently.
16 April 2026
Unprompted review
I love it and easy
13 February 2026
Reply from PayLater Travel Australia
Thank you for your feedback! 😊 We’re glad to hear you love it and found it easy to use. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
April was quick to reply to my email…
April was quick to reply to my email and hopefully the name error spelling wont cost anything.
16 April 2026
Unprompted review
Reply from PayLater Travel Australia
Thank you for your feedback! 😊 We’re glad to hear that April was quick to respond to your email. We also understand your concern regarding the name spelling and will ensure this is properly checked to avoid any unnecessary costs. Thank you for choosing Paylater Travel, and we look forward to assisting you further! ✈️
Rica made the process easy and stress-free
Rica was amazing to deal with. She was patient, clear and made sure I understood everything before proceeding. She made what could have been a stressful situation much easier. Thank you!
16 April 2026
Unprompted review
Reply from PayLater Travel Australia
Thank you for your wonderful feedback! 😊 We’re so glad to hear that Rica was patient, clear, and made sure you felt comfortable every step of the way. It’s great to know she was able to turn a potentially stressful situation into a smooth experience. We’ll be sure to share your kind words with her. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
Reply from PayLater Travel Australia
Thank you for your feedback! 😊 We’re glad to hear you found the service easy and simple to use. Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future! ✈️
I had an issue
I had an issue, but Neil was quick to respond and resolved it straight away. Really great customer service ☺️
13 April 2026
Unprompted review
Reply from PayLater Travel Australia
Thank you for your kind feedback! 😊 We’re glad to hear that Neil was quick to respond and able to resolve your issue right away. Providing great customer service is very important to us, and we appreciate you sharing your experience. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
Thank You Bejay!!!!!
Bejay was greatly helpful and was very professional! It was an awesome experience dealing with him! Thank You Bejay for sorting it for me!
15 April 2026
Unprompted review
Reply from PayLater Travel Australia
Thank you for your kind feedback! We’re delighted to hear that Bejay was able to assist you professionally and make your experience a great one. We’ll be sure to pass along your appreciation to him. Thank you for choosing Pay Later Travel, and we look forward to assisting you again in the future! ✈️
Love this service easy simple and a…
Love this service easy simple and a great way to travel. 😊 Definitely have enjoyed will definitely use for any of my future travels.
14 February 2026
Reply from PayLater Travel Australia
Thank you so much for your kind words! 😊 We’re really happy to hear that you found our service easy and convenient. Thank you for choosing Pay Later Travel. We truly appreciate your support and look forward to assisting you with your future travels! ✈️
She great
Hi,
I just wanted to take a moment to share my appreciation for the excellent customer service I received. The staff was friendly, professional, and very attentive to my needs.
Everything was handled quickly and efficiently, and I truly felt valued as a customer. Experiences like this make a big difference, and it does not go unnoticed.
Thank you for providing such great service I look forward to returning again soon.
Best regards,
14 April 2026
Unprompted review
Elah was amazing with customer service…
Elah was amazing with customer service and ensuring that I was happy with the outcome of my trip. I definitely will be using paylater travel for all future trips
14 April 2026
Unprompted review
Reply from PayLater Travel Australia
Thank you for your wonderful feedback! 😊 We’re thrilled to hear that Elah provided amazing customer service and ensured you were happy with your trip outcome 💛 We truly appreciate your trust and are delighted that you’ll be using Paylater Travel for your future trips. We look forward to assisting you again ✈️
Excellent facility to help pay off…
Excellent facility to help pay off airline tickets. Very happy thank you.
13 February 2026
Reply from PayLater Travel Australia
Thank you for your kind feedback! 😊 We’re glad to hear you’re very happy with our service and found it helpful in paying off your airline tickets 💛 Thank you for choosing Paylater Travel, and we look forward to assisting you again in the future ✈️
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