Paylike Reviews 99

Reply from Paylike

Mar 27, 2020

Dear SW,

I am sorry to hear about your experience with us, and I would like to clarify a few things stated in your review.

First of all, if your application to get an account with Paylike got rejected, it was not due to you being in the service industry, or more specifically in the “web design” industry. We do support most legal and non-regulated service industries, including web design agencies and the like.

As we are not allowed to comment on specific customer cases due to privacy, we can only base our reply on the information you provided in your review.

We do not reject applications often, but when we do, it may be due to:

- the applicant not being able to provide certain documents that are required for us to gather and verify by law (anti-money laundering)
- illegal activity
- above-average credit risk
- regulation, sometimes a business is missing a license in a regulated industry, e.g. gambling

You can read more about how we evaluate businesses here:

https://paylike.io/account/evaluation

You can see what kind of business activity has restrictions and must be evaluated by us before signing up for an account here:

https://paylike.io/account/restricted-businesses

We follow Trustpilot’s guidelines on how to handle reviews. Therefore, when we get a review where we need to take action, we first use Trustpilot’s “Find reviewer” tool to reach out to the reviewer to identify the application. In your case, you did not answer us within the 5-day window Trustpilot gives you. As you did not respond to us via the “Find reviewer” tool, and we have no user in our system named “SW”, we followed Trustpilot’s guidelines and reported the review. Trustpilot is an impartial third party and it is only Trustpilot who can choose to remove a review e.g. if it violates their rules.

Reply from Paylike

Aug 6, 2019

Dear JR,

As mentioned on our website (https://paylike.io/account/restricted-businesses), we meet every business without political bias.

Unfortunately, not all parties in the payment processing network work in the same manner, and, therefore, certain types of businesses are restricted and require pre-approval by us. Some we simply can not support either due to legal reasons, limits from our payment network, or due to unacceptable risk.

This is specifically not to Paylike, but ​the payment industry in general. We work hard every day towards supporting even more types of businesses and approve them as promptly as possible.

Amanda, Paylike.

Reply from Paylike

Jun 18, 2019

At Paylike, no matter which business segment you are in, we take pride in meeting you and your industry with no political bias.

Every merchant is given a chance, and we evaluate each case. 99% of all regular businesses get their account approved within a few days.

Given the fact that we provide a financial service, there are restrictions, regulations, and laws we need to be compliant with, about which we strive to inform merchants upfront. We collaborate with the card networks and our banking partners, etc. which all have their regulations and through this collaboration, we must be compliant with all requirements, on all levels.

Businesses in the travel/tours organizing segment have a long delay from the moment a customer books a trip/tour and the moment the service is delivered. Long delivery time represents a credit risk for the payment processors. The payment processors are the ones that guarantee the customers/buyers get the services they paid for or get a refund (through chargebacks) if the delivery is not made. Furthermore, if the merchant is unable to deliver due to, e.g., bankruptcy and the payment processor has no way to redeem the funds from the merchant, the payment processor takes the loss. For this reason, most payment processors simply disallow merchants within this segment. As mentioned in the beginning, we do not follow that path and give every merchant a chance; but sometimes, we are not able to support a certain business.

Paylike cannot support all types of businesses yet, but please be aware that we do work actively towards supporting more and more types of business.

Amanda,
Paylike

Reply from Paylike

Mar 27, 2020

Dear Rene,

We are, unfortunately, due to privacy legislation not allowed to comment on specific cases, but I will try to give an overview of what might have happened in your case.

First of all, the most common reason for not receiving a transfer is because there are no funds on your account. That may be the case if you, e.g. have no transactions, do not capture your transactions, if you receive disputes (chargebacks) or if you are using a test account.

The second most common cause is that your account is not approved yet. Before we are legally allowed to transfer funds to your bank account, we must do what is called “KYC” (Know Your Customer). There is a legal set of things we need to collect and verify, e.g. photo identification on all owners and directors of the company, company documents, and so forth. If we have not received those or have not been able to validate them, no transfer of funds is legally allowed.

Read more about account approval here:

https://paylike.io/account/approval

The last case in which we may have to hold back a scheduled payout is if there is an issue with your account. Such an issue could be that you have an excess amount of customers that are unhappy and are requesting refunds. In such a case, we need to ensure that there are enough funds available on your account for those refunds which the cardholders are guaranteed by Visa and Mastercard's rules. That may result in a scheduled payout becoming suspended until we have a full picture of the funds required to honour those refunds.

Please note that more than 99.9 % of all of our merchants never have issues with their account. Unfortunately, a tiny minority of our merchants do experience issues, e.g. they accidentally captured funds for orders they were not able to fulfil, and therefore their customers request refunds. In those rare cases, our customer service is always ready to help.

Reply from Paylike

Mar 27, 2020

Dear AAK SZN,

I am sorry to hear that you are unhappy with our handling of your application.

First of all, I must clarify that we are not able to comment on specific applications due to privacy laws. Therefore, we can only comment on the public information you have provided here on Trustpilot.

You have listed on your Trustpilot profile that you are from Bangladesh. That is most likely the reason why we were not able to support your business.

When merchants from outside of Europe apply for a Paylike account without a business license in the EU, unfortunately, we are required to reject the application, as we are only licensed to accept businesses in the EU:

https://paylike.io/account/countries

We, unfortunately, do not have Bangladesh on our current roadmap.

We hope that you have found a suitable provider, perhaps one of the providers you have listed in your review.