Paylix Reviews 17

Reply from Paylix

Sep 30, 2025

We’re sorry to hear about your frustration. To clarify, Paylix itself does not hold or process cryptocurrency payments. Each merchant on our platform chooses their own crypto provider (such as OxaPay, NowPayments, or Cryptomus) and connects their own account. This means all blockchain transactions, wallet addresses, and confirmations are fully managed by that external provider, not Paylix.

When you made your payment, the funds went directly to the merchant’s processor account. If the processor did not confirm the payment to our system via their API, the invoice status remained “Awaiting Payment.” This is not a case of Paylix losing or withholding funds, we never touch or control the crypto at any stage.

That said, we did reach out to the merchant on your behalf, and we understand that your service was delivered. The merchant has also been in contact with their crypto provider to resolve any outstanding payment tracking issues on his end.

We welcome screenshots you’ve mentioned, as they will show your threatening messages towards us, and our attempt to resolve the situation peacefully. Which will also further confirm that the transaction was outside of Paylix’s custody.

We do take all reports seriously, but it’s important for buyers to know that responsibility for blockchain confirmations and credits lies with the merchant’s chosen provider. Paylix’s role is to provide the storefront and connection, not to custody crypto.

Reply from Paylix

Sep 30, 2025

Thank you so much for your kind words, Harshana.

We’re thrilled to hear you’re finding the platform easy to use and that it’s helping you build your store successfully.

Wishing you continued growth with your business!

Reply from Paylix

Sep 4, 2025

Thank you so much for taking the time to share your experience, IVY!

Your trust means everything to us, especially knowing the challenges that high and mid-risk businesses face with payment processors.

We built Paylix specifically to provide stability and transparency - no sudden shutdowns, no surprise fees, and definitely no "bribes" to access your own store. Your business deserves better than that, and we're proud to deliver it

It's wonderful to hear that our team has made a positive impression as well! We believe that great technology should be backed by even better people, and we'll make sure to share your kind words with the team.

Thank you for recommending us to others in similar situations. Your success is our success, and we look forward to continuing to support your business growth.

If you ever need anything, you know where to find us :)

Best regards,
The Paylix Team

Reply from Paylix

Aug 28, 2025

Thanks for sharing your experience Joohn!

Protecting our merchants from fraudulent transactions and keeping your payment accounts safe is one of our top priorities, we know how devastating it can be to lose a payment processor due to fraud issues.

It's great to hear you're seeing mostly 0 fraud score purchases - that means the system is doing its job effectively!

We'll continue investing in and improving our security measures to keep you and all our merchants protected. Your business's safety and longevity is super important to us.

Thanks for trusting Paylix with your business.

We've got your back 🛡️

Reply from Paylix

Aug 28, 2025

Ogks!

We completely understand the initial skepticism, switching platforms is a big decision and requires a real leap of faith.

We're incredibly grateful that you trusted Florian and our team with your business and we're thrilled it turned out to be such a positive move for you :D

Hearing that our support has been there for you since day one and that setting up your website was easy peasy is exactly what we love to hear.

Your recommendation means the world to us. Thank you for being part of the Paylix journey and for sharing your experience with others.

We promise to keep earning that trust every single day

Here's to your continued success on Paylix 🚀

Reply from Paylix

Aug 28, 2025

Thank you for such high praise Fiene!

We're absolutely honored by your words about our team, they really made our day haha - Our staff puts their heart into supporting our merchants, and knowing that professionalism and reliability shine through means everything to us.

Thank you for recognizing what makes our team unique. We'll keep working hard to live up to this incredible review and continue delivering that exceptional experience you deserve.

Welcome to the Paylix family ✨ <3

Reply from Paylix

Aug 27, 2025

Thank you for giving Paylix a chance and for sharing your experience, Sysy.

We're thrilled that you've found us to be reliable and that everything's been running smoothly for you over the past month.

Just to clarify though - we're actually a completely separate company from Sellix! While we understand there might be some confusion given the similar space we operated in, Paylix is its own independent platform with its own team. Sellix operates as a separate business, and there wasn't an exit scam - they're just a different company altogether.

We're proud to have earned your trust on our own merits, and it's great to hear our team has been responsive when you've needed help.

Thanks for sticking with us and for being part of the Paylix community. Here's to many more smooth months ahead 🙏

Reply from Paylix

Aug 27, 2025

Adarsh,

🔥 We love hearing that Paylix is making selling easy and seamless for you.

That's the vibe we're going for - powerful features without the complexity.

We're constantly working to live up to that standard and keep delivering the fire experience you deserve.

Thanks for the love and for being part of the Paylix community. f you ever have ideas for how we can make things even better, please drop us a line. Keep crushing it with your sales :)

Reply from Paylix

Aug 27, 2025

Kinder!

We're so glad you're finding the perfect balance with Paylix. That's exactly what we aimed for when designing the platform. We know starting an online shop can feel overwhelming, so we worked hard to make everything intuitive while still giving you the flexibility to customize things your way.

The 1% fee structure is something we're really proud of - we believe in growing alongside our merchants' success rather than eating into your profits. More money in your pocket means more opportunity to grow your business.

Thanks for being part of the Paylix community, and we're excited to support your shop as it grows. If you ever need help exploring any of our features or have ideas for improvements, we're always here to help.

Reply from Paylix

Aug 27, 2025

Hey Noble,

Your long-term trust in our platform means everything to us.

It's merchants like you who motivate us to keep improving and maintaining the reliable service you've come to expect.

We really appreciate you taking the time to recommend us to others.

If there's anything we can do to make your experience even better, please don't hesitate to reach out. Here's to many more successful months ahead.

Reply from Paylix

Aug 27, 2025

Thanks Nick.

Making cryptocurrency accessible and practical for everyday eCommerce transactions is a core part of our mission, and it's wonderful to know we're hitting the mark for you.

If you ever need assistance with your crypto transactions or have suggestions for how we can make the experience even better, please don't hesitate to reach out.

Reply from Paylix

Aug 27, 2025

Thank you for the fantastic review Sanskar.

We're glad to hear you're enjoying our platform and finding great value in our pricing structure.

Keeping fees low while maintaining reliable service is a top priority for us - we believe sellers should keep more of what they earn.

Thank you for being part of the Paylix community! If you ever need anything or have suggestions for how we can make the platform even better, we're always here to help.