Horatio my assigned agent attended the matter in a very friendly and efficient way. He quickly assessed the problem and provided excellent service. Well done!!💯💯
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See what reviewers are saying
Amazing experience of customer service team. I decided to use email to contact them. Replied quickly, listed exactly what I needed to do, did what was asked and query regarding refund solved very prom... See more
Company replied
AWFUL Platform, stupid forms that don't work with a timer that is (almost) invisible, and kicks you out of the system if you're not fast enough. Inexistent Customer Service that just tells you "we... See more
Company replied
I bought 4 tickets for my husband son , and daughter-in-law to see Andre Rieu in Glasgow September 2026. my daughter-in law has told us she is now pregnant . I contacted Pay logic this morning a... See more
Company replied
Company details
Written by the company
Ticketing van Paylogic. Tickets voor uw evenement verkopen? Door Paylogic staat uw kaartverkoop binnen 24 uur online. Bekijk de mogelijkheden.
Contact info
Netherlands
- paylogic.com
3.8
Great
1K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paylogic provided excellent customer…
Paylogic provided excellent customer service in dealing with my issue quickly and efficiently and would recommend this company
14 May 2025
Unprompted review
Reply from Paylogic International
Hi Gary,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
After some confusion I accidentally…
After some confusion I accidentally booked 2 sets of tickets for a concert. Paylogic staff were quick to respond by email and assisted me with a refund. Although the initial confusion caused me a lot of worry, it was dealt with easily and efficiently
9 May 2025
Unprompted review
Reply from Paylogic International
Hi Clair,
Thank you for your message! We truly appreciate you taking the time to leave a positive review and we are glad to hear that our service has been helpful with providing a refund. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
SIMPLE name change
After getting in contact with another agent, this person seemed to have gotten it. With no extra fluff in the way, they simply asked us what we needed and then what they needed. This is exactly how contact an human representative should be not following the flow of a solution tree.
17 April 2025
Unprompted review
Reply from Paylogic International
Hi Quinn
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
You guys juste take people s money…
You guys juste take people s money without providing any confirmation on the goods? I created 6 customer support tickets and still no reaction from Paylogic (not even an acknowledgment on the tickets that I created). You guys are thieves with the worst customer support I have ever seen in my life.
6 May 2025
Unprompted review
Reply from Paylogic International
Hi Tornike,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you did not receive an immediate response to your question. We can see that our customer service has now responded to your email and should have resolved your issue.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Shocking system
Shocking system - cannot even retrieve my ticket - no help or way to properly contact them
25 April 2025
Unprompted review
Reply from Paylogic International
Hi Sam,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you have not yet received your ticket. Our customer service has emailed you to help you further with this case.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Very helpful staff
Amber was super helpful. She went above and beyond to help me getting a refund for an event I wouldn't be able to attend to due to travel-related issues. You made a big difference in my life, and I appreciate you for that!
6 April 2025
Unprompted review
Reply from Paylogic International
Hi Fred,
Thank you for your message! We truly appreciate you taking the time to leave a positive review and we are glad that our customer service agent Amber was so helpful with your refund request. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Unexpected cancellation
The “forced/cancellation” of these tickets was handled very systematically and efficiently.
The refund was enacted promptly and all involved were extremely professional.
2 April 2025
Unprompted review
Reply from Paylogic International
Hi Adam,
Thank you for your message! We truly appreciate you taking the time to leave a positive review and we are glad to hear that our customer service has been helpful with providing a refund for your order.
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
I paid £112.40 on 4th October 2024 for…
I paid £112.40 on 4th October 2024 for 2 tickets for Andre Rieu concert in Glasgow on 5th April 2025.
I have not received my tickets, or a refund.
I have had no satisfaction from Paylogic, just receiving numerous automated replies, despite providing the information requested.
It looks live I've been scammed.
27 March 2025
Unprompted review
Reply from Paylogic International
Hi Stan,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you had not yet received your tickets due to an email error. We have now replied to your email and corrected the email address on your order. You should have received your tickets to your email now.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
They cancelled our $13,000 tickets to…
They cancelled our $13,000 tickets to Tomorrowland 2025 and have not issued a refund or supplied us our tickets. Despite numerous emails through various channels, they have stopped responding altogether. Initially, I was told to wait three months until March 16th for the dispute to be resolved, but now that the date has passed, they have gone silent. This is the worst customer service I have ever experienced, and their practices seem illegal. You cannot take my money and then fail to provide either the tickets or a refund.
16 December 2024
Unprompted review
Reply from Paylogic International
Hi Kylie,
Thank you for your message and we appreciate your feedback.
We understand your frustration in this matter and truly appreciate your patience while we are dealing with this case on our end. We have sent you an email in regards to this situation and will keep you updated via email while we come to a resolution with Tomorrowland.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
No help for lost tickets
We had an issue with a ticket. Booked three dinner tickets in Tomorrowland Winter. Howver, it was not clear while purchasing its valid only with festival pass, which we didn’t have at this day. Hence, we were not let in to the dinner, money lost. No refund available, although we asked for refund before the dinner. The only option was to book a new one, which we could’ve done, but it was all sold out
17 March 2025
Unprompted review
Reply from Paylogic International
Hi Aizhan,
Thank you for your message and we appreciate your feedback.
We are currently checking with Tomorrowland if we can still help you with this request. We would like to remind you that Paylogic sells tickets according to the rules of the organization, so their decision is final. We will let you know as soon as we have more information.
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Worst experience ever!
Mobile ticket only!!! People who don't own smartphone can go to hell! waste of money and discrimination...welcome to 2025!!
14 March 2025
Unprompted review
Reply from Paylogic International
Hi Jerome,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you had a bad experience due to this event's mobile only ticket policy. We looked into this and see that it was the event organiser's decision for the tickets to be mobile only. We understand this is frustrating, however, as it is the decision of the event organiser, there is nothing Paylogic can change in this case. If you have further questions or comments about this we advise you to contact the event organisers.
We can see that our customer service provided you with options for you to still be able to attend, and therefore hope you were still able to enjoy the event.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
I paid for my ticket and they never sent to me!
I`m trying contact for more than one week already, i paid for my VIP ticket and they still not delivered to me, I`ve send a so many emails an no answer from anyone, the ChatBot in the Website is useless, very bad service, very bad costumer support. I hope have some answer from paylogic soon, otherwise I will have to take legal action against the company.
3 March 2025
Unprompted review
Reply from Paylogic International
Hi Edoardo,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you had issues receiving your tickets. We have now resent the confirmation email of your tickets and replied to the email you sent us.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
they never got back to my initial…
they never got back to my initial request it was ignored
18 February 2025
Unprompted review
Reply from Paylogic International
Hi David,
Thank you for your message and we appreciate your feedback.
We've sent you an email with an update regarding your initial request. As mentioned in our response, the organization is still in the process of reviewing your case. We appreciate your patience and will keep you informed as soon as there are any updates
If you have any questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Made a mistake in reservation and…
Made a mistake in reservation and contacted Paylogic within 24 hrs. But no restitution possible.
8 February 2025
Unprompted review
Reply from Paylogic International
Hi Koen,
Thank you for your message and we truly appreciate your feedback.
We are sorry to hear your refund request was denied. Please be aware that it is not up to Paylogic to decide on the outcome of refund requests; these can only be approved or denied by the event organisers.
We have sent you an email with further information, and we hope you will be able to resell your tickets in this case.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
The answers are factual and given.
The answers are factual and given in a very polite manner. I completely understood how to use the links provided in the answers, e.g. TicketsSwap, to safely conduct a resale transaction. I already know everything how to do it. Thank you very much. I'm satisfied.
Radek Lasota / Poland
14 January 2025
Unprompted review
Reply from Paylogic International
Hi Radek,
Thank you for your message! We truly appreciate you taking the time to leave a positive review and we are glad that our service has been helpful in answering your questions.
If you have any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
Efficiency.
14 January 2025
Unprompted review
Reply from Paylogic International
Hi Gabriela,
Thank you for your message! We appreciate you taking the time to leave a positive review and we are glad that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Bad service
They dont answer any questions about a refund at all! I ordered a vip ticket and cant attend the event and have been contacting them many times and no feedback and no refund!!
19 December 2024
Unprompted review
Reply from Paylogic International
Hi Catarina,
Thank you for your message and we appreciate your feedback.
We are sorry to hear you have not received our responses. It appears that you are unable to see them. We have contacted you again regarding your refund request, hopefully you have received this email now. We recommend you to check your spam inbox as well.
If you have any further questions or comments, please do not hesitate to contact us via our contact form.
We hope this response has been helpful and we wish you a nice day.
Best,
Marketing team
Paylogic / See Tickets
Very fast and very reliable support
I had a problem with my tickets and Jonathan and other staff members helped me and solved my problem in a very short time. Thank you very much
19 December 2024
Unprompted review
Reply from Paylogic International
Hi Invis,
Thank you for your feedback! We appreciate you taking the time to leave a positive review and we are glad that our customer service team was able to help you so quickly.
If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day!
Best,
Marketing team
Paylogic / See Tickets
Disgusting
Disgusting, I bought a ticket online on the spot of the event with entrance time till 18.00, I was in front of the entrance at 17.50 and the ticket wasn't being sent from them, only received payment confirmation. Then it was 18.10 meaning I couldn't enter the event and still no ticket. I contacted the customer support and they come up with something like you need to personalize your ticket to get it....... What the freaking fk is personalize now?! Just give me my ticket on time!!! This is the story how I got scammed from them 30.50€. I advise everyone to not give one cent to this people, they are the worst.
18 December 2024
Unprompted review
good experience
I am very satisfied with the customer support from Paylogic that I have received, everything was clear and I was well-guided throughout the whole process. A special thanks to Mrs Elva who was very understanding and reactive.
12 December 2024
Unprompted review
Reply from Paylogic International
Hi Rahma,
Thank you for your message, we truly appreciate you taking the time to leave a positive review and we are glad to hear that our service has been helpful. If we can help you with any further questions or concerns, please let us know via our contact form.
We hope you have a nice day.
Best,
Marketing team
Paylogic / See Tickets
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