Payoneer 

I am trying to create a Payoneer account for my personal use, but during registration I was informed that an account already exists using my personal details. I have never created or authorized a Payoneer account with these details, so I am unsure how this happened.

I have already contacted Payoneer Support and reported the issue, but I have not received a proper response or solution yet. I would appreciate it if Payoneer could investigate this matter, verify my identity, and help me recover or create my account for my personal use.

I hope the support team can resolve this issue as soon as possible.

disgusting scammers, do not use this platform they will lock up your money with no prior notice, they take the most fees out of any payment services and they have the single ABSOLUTE WORST CUSTOMER SERVICE IN EXISTANCE

May i register Payoneer using Refugee IDs

"I registered my Payoneer account in 2024 and it has been restricted ever since — it has never once been fully activated. I am an eBay UK seller based in Turkey and have been unable to receive any payments for over a year due to this ongoing restriction.

During this time, I have submitted all required documents multiple times. My national ID and video verification have both been approved. However, my service bill was rejected without a clear explanation, and my account survey has been 'under review' since March 2024 — that is over 18 months with no resolution.

I have sent countless emails to Payoneer support. I received the email saying 'your account is now ready to use' AT LEAST THREE TIMES — but every single time I logged in, my account was still restricted with a zero balance. This is not just negligence, this is misleading communication from a financial services company.

eBay has attempted to send the same payment to my account multiple times. Each time, the payment was either sent back to eBay or remained stuck in 'pending' status for months with no resolution. This means I have been unable to access my own earnings repeatedly, causing me serious financial losses.

Live chat support is impossible to reach. Emails result in automated or copy-paste responses with no real solution. After more than 18 months, I still cannot use my account.

I demand urgent escalation and a real resolution — not another automated email telling me my account is active when it clearly is not."

Low exchange rates, and unexpected delays in fund transfer longer wait high fees not recommended and bad customer service

Awful experience, if I could give 0, I would. The verification department looks like does not have any type of KPIs when it comes to problem resolution. I have been calling for 2 weeks to verify a bank account and they have been taking 6 business days to review and approve when I submitted the right documents since day 1. The customer service department looks like is only trained to say out load empathetic statements, but no customer resolution whatsoever. It has been the worse experience ever!

My account has been permanently locked for over 5 days. An agent named Jane confirmed on Sept 11 that my case was under review and promised resolution within 24-48 hours — that deadline has long passed with no update. I can't even use the "Forgot Password" option to recover access. Every follow-up email gets a generic auto-response that doesn't address the actual issue. I urgently need this account to launch my eBay export business, and every day of delay is a direct financial loss. Customer ID: 38988735. Extremely disappointed with the lack of real human support.

Payoneer is holding $106 since August and closed the ticket without resolving!
I sent $106 from my Payoneer business account (Urbazique Qasim Ali - Customer ID: 104835485) to Asma Zulfiqar's account. The funds have been missing for almost a month (Ref #: 260819-010648).
I provided all requested documents, including payment confirmation and bank statements, to multiple support agents (Andrew, Aliyyah, Afik, Bryan). Despite following up multiple times, Payoneer customer support marked the ticket as "Resolved" and blocked me from reopening it without refunding my money or crediting it to the recipient.
This is completely unacceptable business behavior. Either credit the $106 to the recipient or refund it immediately to my balance!

My Payoneer account (Customer ID: 106030280) was automatically deactivated after I submitted a request to update my name spelling from "Igor" to "Ihor" to strictly match my official international passport.

This was a technical system error during a routine verification update, not a fraud issue. I have provided my valid international passport and an official English bank statement from Monobank. I kindly request a senior Compliance manager to manually review my case and either reactivate Customer ID 106030280 or grant official permission to register a new account under my legal name Ihor Rudych.

Really bad service.. very expensive.. They claim your money is in your account in 1 day and several times I have to call and call to revolve my issues because they simply do work

About a year ago, €349 of my money was transferred by Mangopay to PAYONEER. The transfer reached PAYONEER but was canceled. I’ve sent dozens of emails and even provided a different foreign currency account number. I just can’t seem to get my money back. Every time, a different secretary writes back. They just keep beating around the bush. They’re not getting anything done. It’s been almost a year. Is this what they call a serious financial system?
Customer ID: 31056230
Faruk.

After long time use of Payoneer, it was smooth, very fast service, but my 2000 dollar stock for 1 month, i talked to customer care many times but finally i received money today..after one month..woow. I was thinking i will not receive money after seeing many reviews but finally after providing additional documents i received my money..Thank you Payoneer.

I have tried to verify my identity 7 times: 5 times using my passport and 2 times using my driver's license, and every single time I also completed the selfie verification.

Despite successfully submitting all of this information repeatedly, Payoneer keeps sending me the exact same email:

"Please provide additional information

Hi,

Just a friendly reminder - we still need some additional information to verify your identity and business details to complete your application. Simply visit Payoneer to see what's needed. You're almost there!"

No matter how many times I submit the requested documents and selfie, I end up right back at the same point.

I have already contacted support about this, and instead of actually resolving the problem, I am simply being asked to go through the verification process again.

At this point, this is not a verification process. It is an endless loop that prevents me from using the service.

I have wasted a ridiculous amount of time uploading the same documents over and over again. If Payoneer cannot properly process a basic identity verification, how am I supposed to trust them with my payments and financial information?

Extremely frustrating, completely unacceptable, and one of the worst onboarding experiences I have ever had.

closed my account after and hold my funds for no reason

⭐

Payoneer is a useful platform that has opened up opportunities for freelancers and users in different countries to receive and transfer their earnings from international freelancing platforms. The platform itself is good, and I appreciate the service because it makes receiving international payments much more accessible.

However, my experience with Payoneer’s customer support has been very disappointing. The response times are a major issue. I have been told that my case would be reviewed and that I should expect a response within 3–5 business days, but in my experience, that timeframe was not followed.

I have now been waiting for more than two months for confirmation of my account, despite being told that the matter would be referred back to me. I have followed up but have still not received a proper resolution or clear update.

This is frustrating, especially when account verification is important for being able to use the service properly. A good platform can only go so far if customers cannot get timely and reliable support when they encounter an issue.

Overall, I think Payoneer provides a valuable service and has created opportunities for people from different countries to access international payments. However, the customer support and response times need significant improvement. If Payoneer could provide faster responses, clearer communication, and actually follow through on the stated 3–5 business day timeframe, my experience would be very different.

Not once have i ever written a review for any platform. I’ve been using payoneer for about 6+ years now. Had a hiccup with a payment recently and the prompt customer support and resolution speed is genuinely impressive.
Payoneer is solid ✅

Account got blocked with money in it for no reason. Support responds every few days saying I "requested it"??

Literally stole my money with no eplanation

My Payoneer account was closed, and an amount is still outstanding after a rejected withdrawal. I submitted a formal complaint, but instead of addressing the issue, I was told to contact the Support Center, even though I can no longer access my account.

It has now been 9 days with no response from an agent. I simply want the outstanding amount investigated and returned.Won't suggest to anyone who is planing to get their services such a useless and junk service.

Very disappointed with the lack of communication and support.

I opened a business account to receive payments, but Payoneer turned it into a full-blown genealogical investigation. Their compliance team demanded my grandfather's birth certificate, my great-grandmother's favorite recipe, and a signed affidavit from my ancestors. After I submitted everything, the platform apparently had a mid-life crisis and completely died. As a business owner, I have plenty of actual, functioning options, so I'm not even mad—just highly impressed by a fintech company that doubles as a time machine. 1/10 stars for banking,

The company is currently holding my funds and refuses to release them while providing me with useless information that doesn't even correlate to my issue. Do not trust them, sue them instead.