PayPoint Reviews 3,275

Very happy with my new paypoint mini install today
Sue & Lynne rrally helpful demonstating all service we can provide our customers
Especially looking forward to offering Bank Local service!!

Julie was very kind and helpful

Annushan was very helpful and did the paperwork nicely

Site number:- 31287024
Hello
My agent is lucas who is not answering any massages and call. I have some issues in my pay points. I have to contacted many times.but results is the same

Ceyhun trained me very well and answered questions on install. Im very happy with the service.

This company has really really good people working behind it. When my store was set up with paypoint ceyhun the area manager helped me really well with everything. From A to Z.

I have issue with my scanner tried to call many times no answer and emailed as well no reply very poor service. I will be coming off paypoint service its not worth it having paypoint

Ceyhun was a great helpful guy… learnt everything I needed in a short time
Highly recommend!

Ceyhun provided a friendly service for the install and trained us very well

Absolutely horrible service. I have had Paypoint for over 6 years now and don’t think I have made a penny in profits despite doing over 100k in transactions every month. All the “profit” you earn goes back one £130 terminal rent and the rest goes in cash deposit fees at banks. I’m pretty sure at this point I’m losing money. Their footfall increase claim is a joke, over the last few years I can count on one hand the amount of times a Paypoint customer has bought anything from the shop. Also, recently I have realised their customer service doesn’t exist at all. I have had an issue with my terminal for over a month now and have rang them so many times and been unable to get through to anyone. After waiting on the line for more than 40 mins at times the call just disconnects it self. I have emailed them and they rang once but I was not at the shop so I told to rearrange for a time when I will be at the shop to go through and i am still waiting. Still not resolved the issue and they still charge £130 a month for a terminal that stops responding randomly throughout the day. I don’t know what has happened over the last year or two because I used to be able to get through to their customer service without any issues. Overall it’s not worth the issues I would say.

Ceyhun trained me well and was a very helpful man. The install was smooth and a good experience.

Lee came to my shop today and told me how to use royal mail 24/48.
It was very helpful fro us.

CEYHUN done a good job and trained me well for the install

Ceyhun was very clear and easy to understand wirh his training for the install

Annushan was responsible for the business bank deposit training (Meiklejohns Confectioners) and was very patient, efficient and knowledgeable. Would definitely recommend him.

Srikanth came to my store explain about Bank local and Counter cash services
all great

Horrible company. They ask you to add a review when they set up the service as it’s usually a reasonable experience. After that you’re on your own. Some help with parcels online but no help for retailers for any other issues. No replies to emails. Am on hold for half an hour to get through to someone at present. Non existent support once they sign you in. They stop the services whenever they like (take away parcel services) and you’re just paying for nothing. Shady tactics by sales people too. We were told if we take the card terminal it will be 20 pounds cheaper per month by that has not been the case. Stay away or try and find out for yourself. Good luck.

Absolutely shocking customer service from PayPoint. Even after leaving a review on Trustpilot, they replied publicly saying someone would contact me – yet no one ever has. I’ve also sent emails, and those too go unanswered. How on earth is a customer supposed to actually contact this company?

At this point, I’m considering cancelling my direct debit and pursuing the matter legally, because clearly PayPoint does not take customer issues seriously. What an absolute shame of a company – no accountability, no communication, and no respect for customers

We have a great new service at our store called Bank Local we’re customers can check, withdraw and deposit money through our Paypoint. Lee Bray the area manager called in to show us our to do the service which is really easy. Thanks Lee and Paypoint.