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PayStream Reviews 4,686

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and proactive approach, making interactions pleasant and informative. The service is frequently highlighted as outstanding, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the excellent customer service, often noting how well the company explains complex information. However, some customers also noted issues with payments, mentioning delays or confusion regarding charges and tax codes. A few other people also felt that the onboarding process could be stronger, and some experienced difficulties when trying to close their accounts or obtain references, describing a lack of support and communication.

What people talk about most

Staff

Consumers generally express high satisfaction with the staff, describing them as helpful, professional, and... See more

Service

People report positive experiences with service, often highlighting its outstanding quality, efficiency, and... See more

Customer service

Clients share positive opinions on customer service, with many praising the helpfulness and efficiency of the... See more

Response time

Reviewers mention positive feedback about response times. Customers frequently highlight the quick turnaround... See more

Payment

Users describe ambiguous interactions with payment. Many customers praise the prompt and efficient payment... See more

Based on these reviews

Rated 5 out of 5 stars

I am an IT person, not a finance person I had a bewildering question about why I seemed to be paying tax on reimbursed expenses Jordan was absolutely amazing. He diligently and comprehensivel... See more

Company replied

Rated 5 out of 5 stars

The service is always outstanding with Paystream. Always clear and nothing is ever too much trouble. I decided to write this review because Josh was just brilliant on guiding me through my options and... See more

Company replied

Rated 5 out of 5 stars

Tom Haycock has generally been my POC within Paystream and has always been very good at explaining what I need to do within my limited company. I have always been PAYE so the last 18 months have bee... See more

Company replied

Rated 5 out of 5 stars

Paystream are the best. I have been dealing with their company accountancy area. The website is super. I have clear view of my taxes. They contact me almost instantly that I ring about a question. The... See more

Company replied


Company details

  1. #26 of 34 best companies in Accounting firm
  2. #22 of 30 best companies in Accountant
  3. #15 of 25 best companies in Payroll Service Provider
  4. #25 of 34 best companies in Tax advisor
  5. #17 of 21 best companies in Tax Preparation
  6. #20 of 23 best companies in Tax preparation service

About PayStream

Written by the company

We’re a leading umbrella company and provider of accountancy, tax, candidate screening and international payroll services services to both contractors and recruitment agencies. From the moment you sign up, you can expect nothing less than outstanding service, sound advice and straight-talking answers to your questions from a company that's run by qualified accountants.

Here are ten reasons why choosing PayStream makes Perfect Sense to contractors…

1. Brilliant customer service matters to us. A lot. We're proud to be fully accredited by Customer Service Excellence - the most reputable body in the field - as well as other key industry bodies like APSCo and FCSA. We've also been voted Best Umbrella Company (three times overall), Best Contractor Accountancy (five times overall), Best Verification & Screening Provider (two times overall for our Candidate Screening service) and Best Contractor Innovation (for our IR35 Comply review service) in The Contracting Awards over the years.

2. We're run by qualified accountants, meaning we're are always on top of industry legislation changes, ensuring that you are in the right service for your circumstance.

3. We've created our own suite of slick, efficient and user-friendly online tools that have been designed to make your life easier, and are constantly being updated by our in-house development team.

4. Our hand-picked team of experts have over 30 years' experience at the height of the legal and accountancy professions. We work relentlessly to stay at the top of our game, keeping up to date with legislation and working with our advisors and HMRC to ensure you get the best and most compliant solutions in the market.

5. Our contractors benefit from special access to our employee reward scheme, with over 2000 offers that aren't publicly available.

6. Unlike many umbrella companies, we're here to stay - with a highly motivated workforce of over 250 and counting. Our umbrella employees can also take advantage of our salary sacrifice scheme, saving them £100s each month in both PAYE and NI contributions whilst growing their private pension.

7. We offer every type of accounting and payroll service you'll ever need as a contractor. So you can keep your pay hassle-free however your career develops.

8. Whatever your industry - IT, education, construction, you name it - we've got the experience and know how to guide you.

PayStream

Written by the company

Voted the UK's Best Umbrella Company & Contractor Accountant
PayStream have been named both the UK's Best Umbrella Company & Contractor Accountant by an independent panel of judges at The Contracting Awards. Our aim, as a business, is to be the best provider of accountancy and payroll services in our market and these awards are proof that we are well on the way to achieving our goal.

Contact info

4.8

Excellent

TrustScore 5 out of 5

5K reviews

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Replied to 100% of negative reviews

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Rated 4 out of 5 stars

Great supportive umbrella provider

Great supportive umbrella provider. No issues with payment including expenses and good guidance provided over pensions

25 February 2026
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Reply from PayStream

Thank you for the great review Susan, we are happy to hear how supportive the team has been.

- The PayStream Team.

Rated 5 out of 5 stars

Paystream have our business exclusively…

Paystream have our business exclusively and this is obviously down to the service that our candidates get, which is always fantastic but also how they deal with us.
Lizzie epitomises what good looks like - friendly , efficient, always responsive and gets things sorted.
A big thank you from me and the team at NXA Talent.

25 February 2026
Unprompted review
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Reply from PayStream

Thank you James, we really appreciate the kind words and will be sure to pass them on to the rest of the team.

- The PayStream Team.

Rated 5 out of 5 stars

I have used Paystream

I have used Paystream many years on and off and if i do not use them its because they may not be on a client preferred list.
Always helpful and the Paystream team respond quickly to all my requests and resolve issues quickly . Never once have they failed me in many years for issues outside of Thier control.

25 February 2026
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Reply from PayStream

Thank you Andrew, we really appreciate the kind feedback, it's excellent to hear the team has been so helpful and responsive.

- The PayStream Team.

Rated 5 out of 5 stars

Very good service

Very good service, communication throughout. Pay on time

25 February 2026
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Reply from PayStream

Thank you Mohammed, we are happy to hear the Customer Care Team has been excellent.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent service received from Paystream

Excellent service received over the years - any queries always dealt with promptly and efficiently in a very friendly manner

25 February 2026
PayStream logo

Reply from PayStream

Thank you for your excellent review, we are pleased to hear the service has been friendly and efficient.

- The PayStream Team.

Rated 5 out of 5 stars

Staff are quick to respond to queries…

Staff are quick to respond to queries and happy to resolve any issues you may have. In addition, they are polite and professional. Unfortunately, I can't recall the names over the three years period I worked under at PayStream however, the last contact I liaised with was 'Tom' who I found to be very pleasant and helpful. I would be delighted to have an opportunity to use PayStream's services again- highly recommend.

25 February 2026
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Reply from PayStream

Thank you for your excellent review Susie, we really appreciate your kind words and will be sure to pass them on to the rest of the team. It's great to hear that you would recommend us to other umbrella company contractors.

- The PayStream Team.

Rated 5 out of 5 stars

Website is easy to navigate

Website is easy to navigate, quick response to emails.

25 February 2026
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Reply from PayStream

Thank you for the excellent review Aira, we really appreciate the 5 stars!

- The PayStream Team.

Rated 5 out of 5 stars

Excellent company

The people were so friendly, polite and helpful everytime I called, from start to finish.
The communication was excellent for my pay going into my account and it was always received when they said it would be.
Emails were always responded to within a few hours.

25 February 2026
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Reply from PayStream

Thank you for your kind words Ailsa, we are very pleased to hear how friendly and polite the team has been.

- The PayStream Team.

Rated 5 out of 5 stars

Like Clockwork

No worries about the bank. Wages were always paid on time. Week in, week out.

25 February 2026
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Reply from PayStream

Thank you for your excellent review, we really appreciate the kind feedback.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent Service!

The service is great and the customer support team helped me to understand the calculations and the documents to support for the year end submissions.

25 February 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Raja, we really appreciate the excellent review and are happy to hear the team has been so helpful.

- The PayStream Team.

Rated 5 out of 5 stars

Paystream staff are extremely friendly…

Paystream staff are extremely friendly and understanding. THey helped me through all aspects of my contract and SIPP.

25 February 2026
PayStream logo

Reply from PayStream

Thank you Robert, we really appreciate the excellent review and are pleased to hear the Customer Care team has been so friendly and helpful.

- The PayStream Team.

Rated 5 out of 5 stars

Very good experience with Paystream

Very good experience with Paystream. Fast response and professional tax reporting services.

25 February 2026
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Reply from PayStream

Thank you for your excellent review, we are so happy to hear that you have had an excellent experience with our umbrella company.

- The PayStream Team.

Rated 5 out of 5 stars

It was a great experience

It was a great experience. I didnt have any issues and communication was good

25 February 2026
PayStream logo

Reply from PayStream

Thank you Rita, we are pleased to hear your experience with our umbrella company has been excellent and that the communication from the team was great.

- The PayStream Team.

Rated 5 out of 5 stars

Wouldn't consider using any other Umbrella Company

Excellent customer service including fast response times and knowledgeable professionals. Payments were always on time and any issues were dealt with swiftly. I have returned to PayStream many times and wouldn't consider using another umbrella company.

25 February 2026
PayStream logo

Reply from PayStream

Thank you Mel, we are so pleased to hear how excellent your experience has been with our umbrella company.

- The PayStream Team.

Rated 5 out of 5 stars

Very good quality service with nice…

Very good quality service with nice people on the phone

25 February 2026
PayStream logo

Reply from PayStream

Thank you for your excellent review, we are happy to hear how great the Customer Care team has been.

- The PayStream Team.

Rated 5 out of 5 stars

Joe Barter, brilliant Key Account Director

I have worked with Joe and Paystream for 4 years and can say, without doubt, that they have proven and continue to be a key part of our Umbrella Supply Chain. They are a strategic partner, offering proactive advice around the major changes in the employment and umbrella industry, led by Joe. Paystream deliver high quality outcomes to their contractors, which enables us to focus on developing our client relationships, knowing we have a partner that empowers us to engage and retain the best contractors. I would highly recommend to any agency or contractor

25 February 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Matt, we really appreciate your kind words and will be sure to pass them on to the rest of the team. It's also fantastic to hear that you would recommend PayStream to other agencies.

- The PayStream Team.

Rated 5 out of 5 stars

Excellent, Efficient and Professional Service

I’ve had a very positive experience with PayStream. The team is professional, efficient, and always quick to respond to any queries I have. Everything is handled clearly and promptly, which makes managing my company finances straightforward and stress-free.

The Insight software is easy to use, and any support I’ve needed has been provided quickly and professionally. It’s reassuring to work with a team that is organised, knowledgeable, and reliable.

I would highly recommend PayStream to other contractors looking for efficient and dependable service.

24 February 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Inoka, we really appreciate the excellent review for our accountancy services. It's fantastic to hear the team has been so knowledgeable, professional and reliable. We really appreciate the kind words.

- The PayStream Team.

Rated 5 out of 5 stars

Great Service

The Paystream team were so informative and helpful. The best I have encountered with any umbrella company so far. Very easy to get fully onboarded and ready to go. Cheers team :)

20 February 2026
Unprompted review
PayStream logo

Reply from PayStream

Thank you Gary, we really appreciate the excellent review for our umbrella company, it's fantastic to hear the team has been so informative and helpful.

- The PayStream Team.

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