PayStream Reviews 4,683

Great communication and always paid on time even with tight deadlines

Excellent customer support. The team is easy to reach for any questions, and they are always helpful. They provide clear information about charges and explain payslip details thoroughly, including all denominations.

Alan did a great job in explaining my tax position, and has followed it up with a written confirmation. Great service as always from Paystream

I have been a contractor since 2011 predominantly LTD company, but most recently I have been using Umbrella services since 2021. I joined PayStream in January 2025. I have used many umbrella companies and I have to say PayStream is fantastic, great signing up, switching to different clients. PS take care of this in the portal, claiming expenses and raising invoices is all very easy to do if and easy to speak to on the phone. They also helped me set up my salary sacrifice into my SIPP. No issues at all very happy and would recommend PayStream.

Had my year-end preparation call with Andrew today, and it was a great call, helping me to prepare for my first tax year-end. I now feel confident and ready.

Emma was absolutely amazing. Very professional, friendly efficient. She explained everything throughly and made sure I understood everything.

She was thoughtful and actually listened to everything I had to say. Excellent customer service.

I have used paystream for the past year and will be for the next year. They are always available on the phone (which is unusual today!). Whenever you email a very quick turn around. Great to deal with all round.

Brilliant service. Easy to get through to an experienced person. The staff are amazing.

Initial Positive Experience
My experience began on a positive note in 2024, with a smooth start and satisfactory interactions.
Problems Upon Rejoining in 2025
However, upon rejoining in 2025, the situation deteriorated rapidly. I was persistently harassed by staff, who repeatedly pressured me to enrol in the salary sacrifice pension scheme. The frequency and intensity of these calls became unbearable, forcing me to block the number and submit a formal complaint. It was only after I threatened to leave that the issue was finally resolved.
Tax Year Complications and Complaints Procedure
Despite using the same tax year, all previous records concerning this matter seemed to have disappeared, resulting in the application of emergency tax. I was informed that this situation could not be rectified, and I am now left waiting for their regrettably inadequate complaints procedure to address my concerns.

I went to Paystream Umbrella Company to provide services to me for a short term contract with a school in the Birmingham area. Paystream had told me that they would deal with PAYE on my behalf and we completed the onboarding process. I was due to start work at the school and the school have told me that Paystream had told them they cannot now process my payments. Paystream did not even have the decency to contact me and let me know this. Don't waste your time with Paystream and go elsewhere for your services

Paystream have been so helpful in helping me to set up as a private limited company. It's something that's completely new to me so I have really appreciated their guidance. They've been kind, knowledgeable and everything has been explained really clearly. A special thank you to Andrew Gill and Steven Luck who have taken the time to talk me through the process and reassure me. I'm so appreciative of your time and expertise- it has made the process a lot less daunting.

Paystream are the best. I have been dealing with their company accountancy area. The website is super. I have clear view of my taxes. They contact me almost instantly that I ring about a question. They provide fantastic advice proactively to help me. I cannot rate them highly enough. I am so glad a fellow IT professional recommended them to me.

I am an IT person, not a finance person

I had a bewildering question about why I seemed to be paying tax on reimbursed expenses

Jordan was absolutely amazing. He diligently and comprehensively took me through the calculations that were done and made sure that I fully understood

He was gracious enough to help me see where I had made the arithmetic error, without being patronising in any way at all

Very organized and detailed discussion through the full process.

Emma and the team have been brilliant throughout, always quick to respond, happy to explain things clearly, and very patient when working through the detail. Great service for anyone running a small company who wants an accountant they can actually get hold of and rely on

Katie was very helpful, she explained things in a clear way and was helpful with questions I had, she was brilliant

Great experience working with Paystream.

Always available and friendly.
Wish I had moved onto them sooner

Very prompt and clear in his reply’s to myself from Andrew, and the rest of the team. Been with PayStream for nearly 4 years now and have had great experience throughout.