Very unprofessional. They changed the terms and conditions without our approval, and they forced us to pay for fees that we had not signed for. They locked our account and are forcing us to pay. Cu... See more
Company replied
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See what reviewers are saying
We at Business One have been using Paytabs for over a year now. It has been flawless service and payments. Never has there been any issue with receiving payments from Paytabs. Mr Karan has bee... See more
Actually at first I had a very bad experience because all my work stopped for months because PayTabs didn’t activate my account.. I sent many emails but no any replies. Now I’m happy because Mr. Ron... See more
Company replied
I strongly advise all new startups to use PayTabs for its incredibly user-friendly dashboard and seamless connectivity to the Shopify platform. Our manager, Mr. Karan Verma, has been absolutely pivota... See more
Company replied
Company details
Written by the company
PayTabs is a payments infrastructure company providing exceptional solutions that are simple, secure, and scalable to drive local commerce and power financial inclusion across the region. The company was founded by Saudi entrepreneur Abdulaziz Al Jouf. Having processed the first live payment gateway transaction in 2014, today PayTabs processes transactions in multiple currencies and markets, swiftly and securely. By providing the infrastructure for B2B payment solutions, including digital invoicing for businesses, QR code, social media payments, point of sale and switching platforms, PayTabs facilitates seamless e-commerce and social commerce solutions for merchants, super merchants and governments. For over a decade, PayTabs has custom built and exported a full stack of game changing solutions. These include mobile applications, hospitality, governmental, education, airline, travel, transport, and biller solutions, to interlink the multi-billion-dollar enterprise market chain in the region. In 2021, PayTabs launched PT Touch, ( also known as MEPS FAST in Jordan) the first soft POS solution in the MENA market to transform smart phones into merchant point of sale (POS) terminals. In 2022, PayTabs made a leapfrog move to pioneer next generation payments, by launching its home owned, globally validated unified payments and orchestration platform. PayTabs unified payment processing orchestration enables governments and large-scale originations to become independent payment platforms to serve their industries. In 2022, the company acquired Türkiye’s social commerce platform Paymes to complement its existing retail portfolio. In early 2023, PayTabs received payment gateway certification from Saudi Payments. By end of 2023, PayTabs was awarded MENA’s Best Merchant Solution and the glowing recognition of Fintech Company of the year. In October 2024, PayTabs was named top 100 companies in fintech, globally. PayTabs has dedicated offices in Saudi Arabia and UAE and presence in other locales including Jordan, Turkiye, and Egypt. The company is an equal opportunities employer. More milestones on: https://site.paytabs.com/en/
Contact info
Riyadh, Saudi Arabia
- customerreviews@paytabs.com
- paytabs.com
3.1
Average
276 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Working with PayTabs was great…
Working with PayTabs was great experience compared to other or most of other payments getaway in terms of how smooth the procedures and helpful they are. Muhammad Jamshid was really helpful and understanding, in additional he was responding at earliest to answer all the questions immediately and supportive. I highly recommend to consider PayTabs for your any inquiry involves payments.
24 March 2023
Unprompted review
Reply from PayTabs
Thank you for your kind review and for appreciating Jamshid. We're happy we could be of service. Ramadan Kareem and wish you and your business every success.
Very helpful
Mr. Mohammed, was very helpful clear in details and was following in every step he also gave room for me to as questions which he answered very professionally.
22 March 2023
Unprompted review
Reply from PayTabs
Ramadan Kareem dear Sammy. We thank you for your positive feedback. Wish you and your business every success. Do reach out on customercare@PayTabs.com if we can ever be of assistance in future.
Working with PayTabs has been a great…
Working with PayTabs has been a great experience. I would highly recommend them!
20 March 2023
Unprompted review
Reply from PayTabs
Thank you Stevie, We're glad that you had a great experience, we wish you and your business much success.
Working with the Paytabs.com team is…
Working with the Paytabs.com team is incredibly quick and professional, and I am completely satisfied. 🌟🌟🌟🌟🌟
20 March 2023
Unprompted review
Reply from PayTabs
Thank you for your kind words Nour. We look forward to serving you even better and wish you every success.
I am completely satisfied working with…
I am completely satisfied working with the paytabs.com team. It's really fast and professional.
Really great experience.
15 March 2023
Unprompted review
Reply from PayTabs
Thank you for leaving us an excellent review. We're thrilled you loved your experience with PayTabs, we put customer satisfaction as our priority.
Thanks,
PayTabs team is a great partner in…
PayTabs team is a great partner in thought leadership and is always an absolute pleasure to communicate and work with.
10 March 2023
Unprompted review
Reply from PayTabs
Thank you kindly Nick! We appreciate you.
Reply from PayTabs
Dear Matasim,
We are sorry to hear you had a negative impression of our company and we would like to get in touch with you about how we can improve your experience next time.
Please get in touch with us ( customercare@paytabs.com )
Professional, accurate and timely!
Mr. Rony was professional, accurate and timely in his details and response, which made it easier to understand and faster to respond to his requests
28 February 2023
Unprompted review
Reply from PayTabs
Thank you Furat, We’re happy to see that you had a 5-Star experience.
Very easy and secure payment gateway
Very easy and secure payment gateway, and guys on technical support very helpful and they very carful about quick response and make sure the problems is solved,special thanks for Osama el-Hamahmy and Mohamed Abdelnaser
21 February 2023
Unprompted review
Reply from PayTabs
Thank you Khaled for your positive feedback.
Excellent marketing department.
The website team is very professional. It's nice to work with the team and share experiences with the audience of the site.
15 February 2023
Unprompted review
Reply from PayTabs
Thank you Alyse for your positive feedback.
It's a great gateway for business with…
It's a great gateway for business with flexible solutions and customer support. Just need to review the prices they are high for the first stage.
31 January 2023
Unprompted review
Reply from PayTabs
Thank you for taking the time to provide us with your kind review. we wish you and your business much success.
They are fast responding and…
They are fast responding and professional,
Rony was one the greatest account manager I've worked with
Thank you
25 January 2023
Unprompted review
Reply from PayTabs
Thank you for your kind review Ibrahim. We are delighted that we were able to serve you efficiently. Will pass on your positive words to Rony. Wish you and your business every success.
Muhammed Jamshid has been very helpful…
Muhammed Jamshid has been very helpful all through the process and guided me properly to get things on board. I had a demo session just now and it looks quite easy to use and smooth. Best wishes Muhammed and team.
9 January 2023
Unprompted review
Reply from PayTabs
Thank you for taking the time to provide us with your kind review. We wish your business every success.
Very supportive team
Very supportive team. Happy to be a merchant of Paytaps
7 January 2023
Unprompted review
Reply from PayTabs
Thank you for your kind review. We wish you and your business every success
Reply from PayTabs
Thank you for your kind review and we wish your business all the success.
professional and great service.
4 January 2023
Unprompted review
Reply from PayTabs
Thank you for your kind review. We wish your business every success.
PAYTABS DID NOT PAY OUR SETTLEMENT OF…
PAYTABS DID NOT PAY OUR SETTLEMENT OF $14K, IT'S BEEN 2 YEARS NOW, NO REPLY, NO EMAIL, NO CALL. POOR CUSTOMER SERVICE. DOES NOT BOTHER CRITICAL COMPLAINTS. THEY JUST DISREGARD IT. THIS IS THERE LAST REPLY:
"Hi,
This is still being reviewed by Risk and Compliance; this should take up to 15 days to get concluded.
Kind Regards,
Karen Letran | Customer Success"
15 DAYS? ITS DECEMBER 5, 2022 NO REPLIES!
5 December 2021
Unprompted review
Reply from PayTabs
Hi Allan, we are extremely sorry to hear of your discontent with our services. We have escalated your review to our Customer Support team just now and they will revert to you by tomorrow morning with an update. Once again, please accept our sincere apologies for the inconvenience caused to you in this regard.
RawMestika.com
Mr. Abdulaziz deserves special recognition for guiding me through the entire process and providing continuous support until I was able to set up the payment on the website, as well as responding quickly to emails whenever I had any questions.
19 September 2022
Unprompted review
Reply from PayTabs
Thank you very much for your kind and genuine feedback. It's our pleasure to serve your ecommerce business and we wish you and your webstore, every success.
We, Accbooks Accounting are using the payment Gateway services of PAYTABS . We appreciate the continuous support of their Team and especially our point of contact Mr. Muhmmed Jamshid.
After sales support
24 November 2022
Unprompted review
Reply from PayTabs
Thank you for taking the time to review our services Malik. We appreciate that. Will convey your positive sentiments to Jamshid. Wish you and your business every success.
Mohamed Jamshid was amazing in handling…
Mohamed Jamshid was amazing in handling our account opening with Paytabs. Everything was very smooth and fast. Efficient guy
21 November 2022
Unprompted review
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