I have been a loyal Pazzion member for more than 10 years. Never have any complaints on customer service or delivery. All was good until recently, whichever item i have selected is always sold out, es... See more
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Website is terribly outdated. I need to email customer service to create a VIP online account (why? Don't you have my details when I shop at your retail store?), also need special code for birthday di... See more
Company replied
I will definitely give a thumb down for return policy. Purchased on Friday 9 July and not even worn once except for trying at the shop,vivocity. I was refused for exchanging when I went back t... See more
Company replied
Have bought from Pazzion both online and in-store many times over the years and I'm always satisfied with the quality and designs of their shoes. This time is for my little nieces overseas and the... See more
Company replied
Company details
Written by the company
PAZZION has the widest range of shoes for women and kids. Check out our comfortable heels, flats, loafers, sandals and bags that will fit your daily outfits.
Contact info
Blk 4, Kaki Bukit Ave 1 #03-01/02/03/04, 417939, Singapore, Singapore
- 68761211
- info@pazzion.com
- pazzion.com
2.7
Poor
762 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Love the shoes
Love the shoes, console is soft and the design is unique and workmanship is solid.
17 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Always a fan of pazzion but this time
Always a fan of pazzion however this time round the product is disappointing. I bought a sandal and a cover shoe.. the sandal base is of different colour and the covered shoe is so hard that cause pain the moment i wear.. I have use cream and candle to try to soften the shoe and even use plaster but the shoe is so hard that the plastic was torn and cause blisters.. So far the shoes I bought was great but these 2 pairs is really disappointing
14 April 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kindly PM us or drop us an email at contact@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.
Good after service
Very good service and the team was very helpful when requested for an exchange.
9 April 2021
Unprompted review
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
You website's problem.
What happened was that I were making purchase on 31 March on your website to enjoy the sales offer which would end on 31 March. After keyed in the consignee details etc, your website kept on indicating that I needed to choose a shipping plan, surprisingly, there was no option under shipping for me to choose from. Therefore, I was not able to make payment that night. The next day, I wrote an email to your customer staff, only 5 days later, after I sent a reminder, then I received the reply, it was quite delayed. The staff replying my email was actually quite helpful. The 2stars is meant to the maintenance of your website. It has caused quite some trouble to me, not only the double work, but also the gone of the additional discount on the sales items. Hope this won't happen again in future. Thank you very much!
9 April 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kindly PM us or drop us an email at contact@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.
Great customer service!
9 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
upset as the purchase with damaged with…
upset as the purchase with damaged with no replacement. Should ensure the stock in good condition before release online platform.
9 April 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. Unfortunately, that is the last pair we have in stock so we are unable to make the replacement for you. However, we have issue the refund for you. Kindly drop us an email at info@pazzion.com if there are any further clarifications needed. Thank you.
Size is not accurate
Size is not accurate. I used to wear size 36, but this pair is abit too tight slightly too small, very sad not happy purchase
9 April 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. You may issue an exchange or visit our any Pazzion outlet for an exchange. Kindly PM info@pazzion.com for any further assistance and we will follow up promptly. Thank you.
Good service
9 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Huge let down.
Huge let down.
I placed an order on 5/4/21. Tracked the parcel, And it was assigned to pick up on 6/4/21 however the parcel was not ready. Pickup was assigned again on 7/4/21 and enroute to hub but no updates up till today 8/4/21. First time ordering online but not a first time customer shopping at Pazzion. It could have been better than this.
8 April 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kindly PM us or drop us an email at contact@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.
Good products but very high hidden costs
Good products, good look and materials , good list price but VERY HIGH COSTS for delivery and custom !!! Size af shoes fit very small , if you want change shoes Pazzion give you the service ( even if often products are out of stock!!) but you have to pay another two times delivery: first delivery to give products back and second delivery to you !!! At the end , changing the product I had : cost of shoes 120 + 30 cost for delivery + 75 cost for custom + 60 cost for delivery back + 30 cost for second delivery with the right products !!! NOT ACCETABLE TO PAY 120 for products and 195 for delivery and custom to have the right products!!!!
8 April 2021
Unprompted review
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kindly PM us or drop us an email at contact@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Delivery arrangement can be improved
6 April 2021
Reply from PAZZION
Hi , thank you for your patronage and feedback. We value your feedback and will look into enabling this function on our website. Thank you!
Fast delivery and nice design
6 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Very stylish & very comfortable shoes
Very stylish & very comfortable shoes .. they are true to size, can’t stop buying from Pazzion
2 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Fast delivery
2 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Fast delivery!
2 April 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
The sandal almond colour received not…
The sandal almond colour received not in good condition.the soles is very dirty and not easy to clean also.
31 March 2021
Reply from PAZZION
Dear Customer, thanks for sharing your feedback. We regret to hear about your experience. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future. Kindly PM us or drop us an email at contact@pazzion.com with any further comments, concerns or suggestions you wish to share and we will follow up promptly. Thank you.
Good Quality and affordable price.
31 March 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
Fast delivery!!
31 March 2021
Reply from PAZZION
Dear customer, thank you for your kind review and patronage. We are glad that you enjoyed shopping with us. We look forward to serving you again.
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