TMS Legal Reviews 

598
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 93 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional and efficient service, often highlighting successful claims and quick payouts. Reviewers frequently mention excellent communication, with staff keeping them informed throughout the process. The team is often described as polite, helpful, and highly professional. However, some customers also noted issues with communication and updates regarding their claims. A few other people also felt that there were problems with payment processing, including unexpected fees, demands for already settled amounts, or delays in receiving compensation.

What people talk about most

Service

Users describe positive interactions with service, highlighting its quickness, effectiveness, and... See more

Claim

Customers had positive experiences with claim, often highlighting the professionalism and efficiency of the... See more

Payment

Clients share ambiguous opinions on payment, with some reviewers reporting quick and efficient payouts, often... See more

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the professionalism and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

TMS legal has been absolutely amazing. On a few occasions now they have managed to win my cases. Today I have received £3600 into my account after a credit company charged me extremely high inter... See more

Rated 5 out of 5 stars

I understood that I would pay quite a bit in fees but could never have sorted it myself. Some things need to be left to the experts! I received more than expected so very happy. Money paid in my bank... See more

Rated 5 out of 5 stars

We have been using TMS Legal and very successful and obtaining a refund for 1 motor finance claim and 2x credit cards Vanquis Bank - Aqua - along with Oodle car finance . Great experience definitely... See more

Rated 5 out of 5 stars

From the moment I got in contact with this legal team, the service has been consistant and professional. There level of communication was on point. The regular updates of the progression of my claim g... See more


Company details

  1. Law firm

Written by the company

Solicitors specialising in mis-sold financial products - unafordable lending on loans, credit cards, overdrafts and vehicle finance. Also packgaged bank account claims.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

598 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(598)

89 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

An absolutely outstanding service!!

An absolutely outstanding service paid to me, by a very rare type of company! By that I mean that they only contacted me when it was really necessary to do so, and for very important details. My TWO claims against VANQUIS BANK/CARD wouldn't have yielded so much as sniff of the £1,782.00 (thereabouts but more!). I wouldn't hesitate in recommending TMS LEGAL for ANY type of work, not just the these terrible credit card companies. I've thanked them so many times, and I'll thank them again. TMS,
THANK YOU SO MUCH!! I may even have another claim for you as well!!

1 May 2025
Unprompted review
Rated 5 out of 5 stars

CREDIT CARD CLAIM

I FIRST CLAIM ONLINE TO CLAIM FROM THE CREDIT CARD AND IT WAS REFUSED BY THE CREDIT CARD SO I TOOK IT TO THE OMBUSMAN AND IN A SHORT TIME IT WAS RULED N MY FAVOUR SO IT TURNED TO A VERY POSITIVE FOR ME

2 May 2025
Unprompted review
Rated 5 out of 5 stars

had a msg come up on my phone regarding…

had a msg come up on my phone regarding miss sold credit cards. and thought I would contact tms regarding mine. I didn't think enything would ever come of it but would let them try for me enyway. it's only been about possibly six months or more. and they've got me a one thousand six hundred settlement. there fee was taken out of original offer. witch was a very reasonable amount for all the hard work they've done. would highly recommend using them if you've ever had credit card's from vanquis. or aqua. as the interest rates they charge are huge. big thank you to TMS. legal.

2 May 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic company company tp deal with i can't…

Fantastic company tp deal with i can't thank Shane enough and his colleagues for a truly wonderful result getting my redress which i was entitled to kept me up to date all the way through their fees were very fair as well as i didn't need to do anything i would thoroughly recommend this company for getting any type of compensation i am over the moon many thanks Steve

1 May 2025
Unprompted review
Rated 5 out of 5 stars

I didn't expect a penny tbh and the…

I didn't expect a penny tbh and the credit card company let it go to the financial ombudsman who ruled in my favour I got far more money than I could have dreamed of TMS did all the work tbh I didn't really help them

1 May 2025
Unprompted review
Rated 5 out of 5 stars

Over the moon. as over the moon as even thllh I have…

Was over the moon as even though I have been told several times I wasn't entitled to anything you came through for us made me a very happy lady and was surprised how quickly it went into my account from a text to say this morning congratulations and phone call couple of hours later and promised 2 days and less than 4 hours later in morning bank account I will let everyone know how excellent you are. Thank you so much

25 April 2025
Unprompted review
Rated 5 out of 5 stars

My Vanquish credit card claim

Filled in a form I saw on an advert, regarding my Vanquish credit card, but did not think much would happen, but they were always kept me informed all the time, long story short they won my claim and after they took their % I was £5k up.
Fantastic company Thank you from the bottom of my heart for all you guys and girls have done..

25 April 2025
Unprompted review
Rated 5 out of 5 stars

Exactly what is needed.

I knew that I was owed compensation and tried to act on it myself but when I saw TMS Legal they asked about the whole thing and made it so easy. With only a few documents sent, they worked the whole case securing me what I was owed. They communicated everything as it happened and set up a personal text service to me. Couldn’t ask for more

23 April 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look