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The homepage of CH&CO, Royal Caterers
Kiln Road, RG4 8UE, Reading, United Kingdom
Ch&Co have double charged me for refreshments and have not replied to my phone messages.
I was attending Kew last Thursday as part of a community project and am disappointed that it is not possible to have a conversation about this. I will have to raise this as a dispute with the bank.
Unimpressed.
Emails asking for debt to be paid, children don’t have school dinner! Threats to not feed children. Absolute disgrace of a company.
Poor food and even worse customer service. After a year of poor food, our school changed caterers at short notice. CH&CO have ignored all requests from parents for a refund for the unused balances on our accounts. There seems to be zero response to the online feedback form and no other way to contact them. Disgraceful.
Ridiculous company - Principals Catering - needs to be closed or new systems and people should be in place.
Overpaid meal days many times on their website for my childrens meals (as their system does not correctly place the school holidays - despite them being listed on their website!) - New terms come, then you receive a letter stating that your in arrears and your child wont receive a meal!
Website is extremely poor, written in the 80's as it doesnt work. Then when you 'bulk buy' it also doesnt work correctly and crashes with 'Heroku Application Error', so you have to start all over again.
Previous orders are removed each term (probably because they take your money and then there is no way of viewing what you had paid for)
On the up side, the actual dinner staff at the school are amazing! (Just a shame what goes on behind)
Save your self commiseration - send your child to school with a packed lunch, it works out better in the long run.
Also, luckily they use PayPal - you are able to raise a dispute based on what you have not received
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