These is a steep learning curve with this company and their instructions are not great. However, once you figure it out, the product is decent. **************** The service is an okay backup serv... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
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So far, I’m quite happy with pCloud. It’s easy to use, and the backup feature works well for new photos. The only reason I’m giving it 3 stars right now is that when I turned on automatic backup,... See more
Company replied
I have been a customer of pCloud for several years, with the lifetime deal, and they have been great until now. Over the past few months their service is constantly going down, making it impossible... See more
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Update 24.09.2025: I was contacted by the support team from pcloud yesterday and provided the information they required. When I checked my pcloud account today in the morning it was working prop... See more
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Company details
Information provided by various external sources
pCloud is your Personal or Professional cloud storage. All your photos, videos and documents are stored in one safe place and they are accessible on any device, wherever you go. Real time changes can be seen on all your devices. Every change you make in your pCloud can be seen immediately on your computer, phone or tablet. pCloud makes it super easy to receive large files online because of the Upload link. On top of that, sharing, uploading and downloading files have never been easier. Find more about pCloud on http://www.pcloud.com/
Contact info
74 Zugerstrasse Str, 6340, Baar, Switzerland
- +41 43 508 59 48
- info@pcloud.com
- pcloud.com
2.9
Average
2K reviews
Replied to 98% of negative reviews
Typically replies within 48 hours
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Cannot log in
Cannot log in, do not receive verification codes.
Pcloud says they have sent them to me, but nothing. I added them to my address book and still nothing. And when I ask for un update, crickets. I've used them for many years and all of a sudden, their support has vanished. Not good when clients are waiting for their files. Bad.
13 May 2024
Unprompted review
Reply from pCloud
Hello,
We are sorry to hear that you had a negative experience with your pCloud account. Could you please share with us via the Trust Pilot form the email linked to your account? We would like to solve this issue as soon as possible.
Thank you!
Best,
pCloud
Terrible servers
I really like the concept and idea, but the uploads are terribly slow. It’s definitely not an issue with my network or system, as every other app uses the bandwidth appropriately. I have a 600/300Mbps fiber connection which is super stable. Despite this, the maximum upload speed I achieve is 1-2 MB/s. I've tried uploading through various methods including browsers, Windows, and Total Commander, but no luck. The lifetime deal is a scam.
11 May 2024
Unprompted review
Reply from pCloud
Hello,
We are sorry to hear that you had a negative experience with your pCloud account. Could you please share with us via the Trust Pilot form the email linked to your pCloud account? We would like to investigate the issue as soon as possible.
Thank you!
Best,
pCloud
Excellent cloud storage, amazing support center!
I am a user for almost 5 years now and I never had any problems using pcloud. I always can use all the features very easily! Tha life plans are affordable and very good value for money, in my opinion! Tha support center is excellent very reliable and fast with all the answers to my questions!
Strongly recommended!
12 May 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with us! We're delighted to hear that you've been enjoying pCloud for nearly 5 years without any issues and that you find our features easy to use. We're also thrilled that you've had positive interactions with our support team and that they've been able to provide you with fast and reliable assistance whenever needed.
Best,
pCloud
No OTP in pCloud Pass
pCloud Pass has no auto-fill option for OTP codes.
I would switch from NordPass, but without that their password service is not competitive enough.
26 April 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for your feedback! We appreciate you taking the time to share your thoughts with us. Your input is valuable, and we will forward it to the relevant team for consideration. User comments and suggestions like yours are essential for us to improve our services in the future. If you have any further questions or suggestions, please feel free to reach out.
Best,
pCloud
The company has no bandwidth to handle customer issue
The company has no bandwidth to handle customer problems. I was unable to login to the android app yesterday and reported this problem. However, the customer service did not have time to respond till I called their main office which is the sales office. I finally received a response that was not good enough. This was 6 hours back and I am following up with no response from their side. I am still waiting for them to respond. Till them all my data is locked out and I have decided that they should not be in this business. Getting back to Onedrive or google drive.
17 April 2024
Unprompted review
Reply from pCloud
Hello,
Could you please share the email address associated with your pCloud account or a ticket number via the Trust Pilot form? We would like to assist you as soon as possible.
Thank you for your cooperation.
Best,
pCloud
Loved it at first, they really need to step up their customer service game.
Loved it at first, but it is glitchy that you have to work around, it seems to only work reliably with Firefox anymore, tried on several windows pc's and the customer support is non existent. I will continue to use as I am a lifetime member but they really need to step up their customer service game.
31 March 2024
Unprompted review
Reply from pCloud
Hello,
Could you kindly provide the email address associated with your pCloud account or the ticket number from your conversation with our technical support team via the Trust Pilot form? We would like to investigate further.
Thank you!
Best,
Tec support solved Sync problem of the pCloud Drv App (Intel Mac)
On my Intel Mac (Ventura 13.2.1) I had a problem with the pCloud Drive Application V3.14 while syncing a real large amount of files (APP was unresponsive, spinning wheel, needed to be killed). A fresh install did not solve the issue. That's where the pcloud tech team started to sort out the issue: 1. I received instructions how to completely remove the app with all config files (no uninstaller) with a simple command line cmd. A clean new install was no remedy so phase 2 started after sending the log files which they analyzed for some days. They finally provided a fixed version of the pCloud Drive App which (up to now: 6 days of nearly non stop upload with max upload speed of 3,3Mb/s) solved the issue. The were constantly following up if the recommendations they gave me worked out. This is the type of support which could not be improved, thats why I give the max 5* rating in this case.
18 March 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with us. We're glad to hear that our technical support team was able to assist you in resolving the sync issue you encountered with the pCloud Drive Application on your Intel Mac. It's great to know that the problem has been solved and that you're now able to upload your files smoothly. If you ever need further assistance or have any other questions, please don't hesitate to reach out to us.
Best regards,
pCloud
Super slow download and upload speeds
Super slow download and upload speeds, if that doesn't bother you then its cheap enough. Remember you get what you pay for I suppose.
Edit: So pCloud reached out to me , claiming they don't throttle speeds and it cant be on their end basically. No, everything else I use to upload or download is fine, it is 100% this service. Desktop app, webapp whatever. My settings are set to unlimited for download and upload speeds. Read other reviews around the web not just here, it's a known problem.
14 March 2024
Unprompted review
Reply from pCloud
Hello,
We are sorry to hear that you had a negative experience with your pCloud account. A member of our team has now contacted you to investigate the issue and find a solution as soon as possible.
Thank you for your cooperation!
Best,
pCloud
Coming from Dropbox pCloud is a joke
Coming from Dropbox pCloud is a disappointment!
Very slow upload rate. My Microsoft email that was linked to my pcloud account got blocked and they procedure for pcloud to change my email was so complicated and exaggerated that I will delete my account and go back to dropbox
6 March 2024
Unprompted review
Reply from pCloud
Hello,
We're sorry to hear that you've had a negative experience with your pCloud account. Could you please share the email associated with your account or the one you have contacted our support team with via the Trust Pilot form? We'd like to investigate further the speed problem and assist you as soon as possible.
Please be aware that all procedures related to your security are very strict, and we will do everything we can to protect your account and the files inside, even if that means implementing a more rigorous process for changing emails.
Best,
pCloud
Collaboration Made Simple
pCloud has simplified my team's collaboration. Sharing files is quick and easy, and the ability to set permissions ensures security. It's become an essential tool in our daily operations.
19 February 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience! We're thrilled to hear that pCloud has made collaboration easier for your team. Ensuring quick and secure file sharing is one of our top priorities, and we're glad to hear that it's become an essential tool for your daily operations. If you have any questions or need further assistance, feel free to reach out to us anytime.
Best,
pCloud
Family Friendly Storage Solution
I chose pCloud's 500GB lifetime plan for my family's storage needs. It's been wonderful not having to worry about monthly fees. We store photos, videos, and important documents, all easily accessible and secure.
15 February 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with us. We're delighted to hear that pCloud's 500GB lifetime plan has been a valuable solution for your family's storage needs. It's great to know that you appreciate the freedom from monthly fees and that you find storing photos, videos, and important documents easy and secure.
Please remember that if you ever need any assistance or have any questions or doubts, you can always contact us.
Best,
pCloud
Business Savvy Choice
For small businesses, pCloud's 2TB lifetime plan is a smart decision. The one-time payment frees you from the hassle of monthly bills. It's efficient, secure, and offers great capacity for all business-related storage.
17 February 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with us. We're glad to hear that pCloud's 2TB lifetime plan has been a smart choice for your business needs. The one-time payment option provides convenience and flexibility, allowing you to focus on your business without the hassle of monthly bills. It's great to know that you find our service efficient, secure, and offering ample capacity for all your business-related storage.
If you have any further questions or need assistance, feel free to reach out to us anytime.
Best,
pCloud
Huge Storage, Could be More Intuitive
With pCloud's 10TB plan, storage is never an issue. However, the interface isn't the most intuitive, especially for new users. Simplifying the navigation would make it more accessible.
23 January 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your feedback about pCloud. We're glad to hear that our 10TB plan has provided you with ample storage space. We understand that user interface plays a crucial role in the overall experience, and we appreciate your suggestion regarding its intuitiveness. We're constantly working on improving our platform, and your input will certainly be taken into consideration to enhance the user experience.
If you have any further suggestions or questions, please don't hesitate to reach out to us.
Best,
pCloud
Unbeatable Storage Solution
pCloud offers a ton of storage space at a great price. I've stored years of work without any issues. The user interface is inutitive, making file management a breeze. It's a fantastic solution for anyone needing a lot of storage.
6 February 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with pCloud. It's great to hear that you find our storage solution unbeatable in terms of both capacity and price. Storing years of work without any issues is indeed a testament to the reliability of our service. We're pleased to know that you find our user interface intuitive and that file management is easy for you.
If you ever need assistance or have any suggestions for improvement, please don't hesitate to reach out to us. We're here to help!
Best,
pCloud
PCloud does exactly what it says on the tin ...
I begun using PCloud a number of years ago & with so much opportunity that came with it I was overwhelmed with how professional & effective the software is, and how understanding the customer service team is when dealing with questions & queries (only because I'm not 100% tech savvy). I would 100% recommend this system to make your day, plans & projects within your team pass smoothly & making the doings of running business so much sweeter.
Regards,
Adrian
14 February 2023
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your positive experience with pCloud! We're thrilled to hear that our software has been effective and user-friendly for you over the years. Providing exceptional customer service is one of our top priorities, so we're delighted that our team has been understanding and helpful with your questions and queries. Your recommendation means a lot to us, and we're glad that pCloud has contributed to making your work and projects run smoothly.
If you ever have any further questions or need assistance, please feel free to reach out to us anytime. We're here to help!
Best,
pCloud
first choice
quick installation, all day in use without any problems and an excellent support - alwasy again
13 February 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for making pCloud your preferred choice for cloud storage! We're delighted to learn that you found the setup process to be swift and that our service has been seamlessly integrated into your daily routine. Your feedback is invaluable to us, and we're committed to delivering the best service possible.
Should you require any assistance or have inquiries, please don't hesitate to reach out to us at any time.
Best,
pCloud
A Lifesaver for Freelancers
As a freelancer. pCloud has been a game-changer. Easy access to files, regardless of where I am, and seamless integration with my workflow tools. It's affordable and reliable - exactly what I needed to stay organized and efficient.
7 February 2024
Unprompted review
Reply from pCloud
Hello,
We're thrilled to hear that pCloud has been a game-changer for you as a freelancer! Providing easy access to files and seamless integration with your workflow tools are top priorities for us, so we're glad to hear that our service meets your needs in these areas. Your satisfaction is our ultimate goal, and we're committed to providing reliable solutions to support your freelance endeavors.
Best,
pCloud
Exceptional Streaming Experience
I'm impressed with pCloud's streaming feature. Being able to stream music and videos directly from the cloud has freed up so much space on my devices. The playback is smooth, and the quality is great. This feature alone makes pCloud worth it!
22 January 2024
Unprompted review
Reply from pCloud
Hello,
We're thrilled to hear that you're enjoying pCloud's streaming feature! It's fantastic to know that streaming music and videos directly from the cloud has helped you free up space on your devices. We strive to provide a seamless streaming experience, and we're glad to hear that you find the playback smooth and the quality great.
If you have any further feedback or questions, feel free to reach out to us. We're here to assist you!
Best,
pCloud
Family-Friendly, Needs Better Sorting
I use the 500GB plan for family photos and documents. It's easy and secure, but the sorting options are limited. Enhanced sorting and categorization would make it more user-friendly for family use.
9 February 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your experience with us. We're glad to hear that you find our 500GB plan suitable for storing family photos and documents. We appreciate your feedback regarding the sorting options, and we'll certainly take it into consideration for future improvements. If you have any further suggestions or questions, feel free to reach out to us.
Best,
pCloud
Highly Recommended for Professionals
As a professional with tons of data, pCloud's 10TB lifetime plan is a lifesaver. The one-time payment model is cost-effective in the long run, and the service has been consistently reliable. Definitely worth it for serious users.
26 January 2024
Unprompted review
Reply from pCloud
Hello,
Thank you for sharing your positive experience with pCloud's 10TB lifetime plan! It's wonderful to hear that our service is meeting your needs. Should you ever require assistance or have any inquiries, please don't hesitate to reach out to our support team. We're here to assist you every step of the way.
Best,
pCloud
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