While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Water damage restoration service

Written by the company

We are water damage and damp specialists. Our expertise includes: - Water damage restoration - Insurance claims - Drying operations - Leak detection - Damp surveys & investigations'


Contact info

4.1

Great

TrustScore 4 out of 5

5 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Drying-out and restoration project

PCPS handled a drying-out and restoration project to my flat following a significant water leak from above which had persisted over many weeks. Project management and communication were excellent throughout. They were totally professional and delivered a first-class reinstatement. I would have no hesitation in recommending PCPS.

1 June 2023
Unprompted review
Rated 5 out of 5 stars

PCPS Outstanding

PCPS from our first call for help from a leak with flooding and damp, right through a year later to the restoration of the flat, have been a pleasure to deal with. Guiding us through insurance claims, advice on materials, project management but above all a very high work ethic, which has taken the stress and pressure out of what was a daunting task, to a completed project beyond our expectation.

6 January 2022
Unprompted review
Rated 5 out of 5 stars

Great Service from PCPS

The team at PCPS worked patiently and professionally on a very long and protracted project to remedy a damp issue, and replacement of both gas and water pipes at my basement flat in central London.
As I wasn't living nearby at the time, Bianca acted as a project manager and kept me informed every step of the way.
I finally managed to see the end result last week, and am so impressed and pleased with everything... even that cleaners had been arranged, and the whole flat looked amazing.
I would have no hesitation in recommending PCPS.

12 December 2021
Unprompted review
Rated 5 out of 5 stars

PCPS have been brilliant from start to…

PCPS have been brilliant from start to finish - from leak detection, helping me deal with a difficult insurance company, through to a very efficient drying and re-decoration job. They took time to go through every detail (including a lot that I just hadn't thought about) and the quality of work was excellent. They were considerate throughout and the communication was excellent too. Having a big leak in your house can be a distressing experience, and I felt that I was in safe hands throughout with PCPS. My one word of advice is - if you find yourself in a similar situation, don't be fobbed off with the contractors that the insurance company will want to foist on you - make sure you use a professional firm like PCPS.

16 February 2021
Unprompted review
Rated 5 out of 5 stars

Repair of water damage following leak

PCPS fixed a leak under our bath in our flat which caused a large amount of damage. They were quick to respond and organise a date to proceed with the renovation work.

They were flexible, easy to contact through out the whole renovations and delivered the repairs on schedule.

They managed and oversaw the work which was a great help and ensured everything ran smoothly and on time.

We trusted them entirely with our property as we had to move out whilst the work was taking place. I would recommend PCPS and use them again if needed.

8 February 2021
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look