While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Computer repair service

Information provided by various external sources

PC Shack has been brought into existence to provide over the counter computer sales and service in Kingston-upon-Hull. Too many IT shops and providers simply want to sell your products quickly and wave you out of the door. Here at PC Shack, we offer a more personal touch with good old fashioned after sales service and sound advice. The story starts with Realtec Computing Ltd formed at the turn of the millennium to provide local businesses with dependable IT systems and support. Having resided in the Louis Pearlman for 10 years it was time to move on and up and so Realtec moved to the current premises on Witty St intending to open a trade counter so members of the public could bring items for repair and purchase systems and accessories. After 8 years on Witty St, Realtec has improved their business customer base and public facing trade. It transpires, however, that members of the public were not really aware that Realtec provided services to the man in the street so a rethink on the marketing side was required. PC Shack was chosen as the name and after much contemplation here we are with the finished product. We intend to build upon the PC Shack brand so watch this space for more news as it happens :-)


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

9 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience, great PC.

I just had a PC custom made for my daughter. It was a great experience from start to finish: very friendly and helpful, all communication was excellent, and the build was fast and absolutely perfect - with all her files copied over. I am delighted, and highly recommend PC Shack.

13 January 2024
Unprompted review
Rated 5 out of 5 stars

Misbehaving computer

Took a computer to Currys for repair. After nearly 3 weeks including 2 weeks at the repair it was returned saying they could not fix. Took it to PC shack, repaired in 24hrs at an excellent price. Friendly and knowledgeable.

14 June 2023
Unprompted review
Rated 1 out of 5 stars

needed a new pc case

needed a new pc case, the person behind the counter tried to mark up up almost £300 worth of stuff.

bought a case for £30, fitted everything in, all working fine...

23 July 2022
Unprompted review
PC Shack logo

Reply from PC Shack

Hi Eden thanks for the review

If you would to give us a call/email to discuss this further happy to get this resolved. We shall have a chat with our apprentice who served you as this sounds like miscommunication issue.

We pride ourselves on honest prices and working as a small business so reviews help us out a lot and appreciate feedback in all forms.

We appreciate if anyone has any issues with their service to get in touch prior to leaving a review. This way it gives us a chance to help you and resolve the issue

customerservices@pcshack.co.uk
01482 245000

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look