PC Specialist Ltd Reviews 

47,201
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 2,449 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the straightforward website and intuitive configuration process, making it very easy to build custom computers tailored to exact specifications. Buyers also highlight the exceptional service, noting that delivery times are remarkably fast and items arrive extremely well-packed to prevent any potential damage. Some reviewers were not happy with hardware faults, reporting that systems occasionally arrived with loose internal components or stopped working properly shortly after delivery. A few consumers additionally mentioned encountering unexpected performance slowdowns or experiencing prolonged delays when attempting to process repairs or returns.

What people talk about most

Product

Clients share positive opinions on product, highlighting that the computers arrive quickly and work as... See more

Quality

Reviewers highlight positive aspects of quality, noting that the machines arrive well-packed and feature... See more

Delivery service

Customers consistently note positive experiences with delivery service, often highlighting prompt and swift... See more

User experience

Reviewers mention positive feedback about user experience, highlighting the intuitive interface and smooth... See more

Service

Users describe positive interactions with service, highlighting exceptional and professional experiences from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Recommended service. Several options to build your own PC or laptop to the spec you require. Good after sales service too as I had some questions regarding getting the MS Office software purchased wit... See more

Rated 5 out of 5 stars

My computer has been up and running perfectly for the first couple of weeks since arrival! Pcspecialist provided a bespoke custom build gaming computer for me with all my chosen preferred hardware pie... See more

Rated 5 out of 5 stars

Very good service from start to finish. I was kept informed all the way through the build and testing process. The PC arrived quicker than I expected (on a Sunday) with the correct spec and working as... See more

Rated 5 out of 5 stars

Great service all round. Helpful answers to questions before ordering. Order processed and dispatched really fast even though it was a custom build. Delivery all good and system is exactly as expecte... See more


Company details

  1. Gaming services
  2. Computer Shop

About PC Specialist Ltd

Written by the company

PCSpecialist are Europe’s leading system integrator, specialising in build to order PCs, Laptops, AIOs and Servers. We focus on building high-performance systems for enthusiasts, gamers & professionals.
Established in 2003 in the United Kingdom, we speak 8 languages and supply computers to over 30 countries across Europe. We have registered branches in France, Italy and Spain, a subsidiary in Germany and we are registered for VAT in 13 countries.

UNBOXING PC SPECIALIST

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

47k reviews

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Replied to 99% of negative reviews

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4.7

All reviews

(47,201)

2,383 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent after sales support

I have purchased three PCs from PCSpecialists. Recently, my latest PC was performing poorly. I contacted Support who, after some online testing, identified a W11 reinstall was required. Ryan S then spent some four hours patiently talking me through the process and taking on line control when needed. He made it a very simple, painless resulting in a successful reinstall, the PC working as new. The quality of their PCs is such that this is the first time I have sought support. It was first class! For me after sales support can in some businesses be lacking. Not so here. Well done to Ryan and Team for an excellent service. Many thanks!!

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent experience and fantastic PC

I’m extremely happy with my new PC from PCSpecialist. The whole process, from configuring and ordering the system through to communication and delivery, was straightforward and professional.

The PC arrived very well packaged and was ready to set up without any problems. After a couple of weeks of using it, I’m genuinely impressed with the build quality and performance. Gaming on my 77-inch OLED at 4K has been fantastic, and the RTX 5080 handles everything I’ve tried brilliantly. The system is fast, stable and surprisingly quiet considering the level of performance.

This was my move from console gaming to a high-end gaming PC, and I couldn't be happier with the decision. Being able to choose exactly the specification I wanted while having the machine professionally built and tested made PCSpecialist a great option for me.

Excellent experience overall and I would happily use PCSpecialist again.

31 July 2026
Unprompted review
Rated 5 out of 5 stars

5090 FE build-…

Went all out on a 5090 FE build- ordered, with expedited build & delivery on Thursday afternoon and was it was setup on my desk by Sunday.

Expensive for sure(but that the AI markets fault, not PC Specialist), but worth it for the peace of mind that its built by people who know what they are doing.

I compared prices and available GPU's against Chillblast,Scan & Cyberpower (who I've used in the past).

PC specialist came out on top price/choice wise and were great with feedback and response to questions, also a really nice touch that they send a progress pic whilst its being put together as they understand the excitement. Hopefully this PC last 5+ years, but will be back as a customer when the time comes.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

Tech Support - Archie Hall

Just wanted to leave a quick review for Archie Hall in tech support. The guy was an absolute legend helping me reset my PC. He stayed on the line the whole time and explained things so clearly without making it confusing. After Windows reinstalled, he made sure all the correct drivers were downloaded and ready to go. Sorted a problem I've been struggling with for two months in just a couple of hours. Brilliant company, really helpful staff.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Amd build

Fast build time. Delivery updates were constant and accurate. They didn't use evri for so massive bonus.

10 July 2026
Unprompted review
Rated 5 out of 5 stars

Bought my second computer from PC SPECIALIST

Bought my first computer from PC Specialist 4 years ago and it's still going strong. Just purchased my second computer with PC Specialist to keep up with the mmo games coming out and like the first one it was delivered on time and it's running like a dream well pleased with it i would highly recommend PC SPECIALIST if you looking to buy a new computer. Thank you PC SPECIALIST.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Faultless!

The whole experience from start to finish was excellent. The configuration process on the website made it child’s play to get the system I wanted. The build happened so quickly I was worried the delivery would be made whilst I was away, so I contacted customer services and they assured me they could arrange delivery to suit my circumstances. As it happened, delivery was so fast I needn’t have worried. The whole PC Specialist team are to be commended. I wouldn’t hesitate to recommend them to anyone.

29 July 2026
Unprompted review
Rated 5 out of 5 stars

10/10, unbelievably happy!

Getting a desktop was certainly my a bit of a gamble for me, but I am so so happy I went ahead with it! From picking out the parts, to seeing the process from being built to being tested it was amazing.

The build is high quality, and arrived well packaged and on time. 10/10 services all around

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Good Service

I like the website where it allows you to see all the PC components. And my PC was delivered on time without any problems.

18 July 2026
Unprompted review
Rated 5 out of 5 stars

Console gamer converted PC Gamer

I've been a console gamer all my life, and I wasn't sure where to start when it comes to buying Gaming PC's.
I did a comparison with other retailers but the PC'S on PC SPECIALIST just ticked all the boxes. So I did some research on PC Specialist, looked up reviews on their pre builds and was sold.
The website is pretty straightforward, and the delivery was faster than expected.
The PC instructions we're straight forward. I only had to call up just to see how to customise the colours. Extremely great customer service & Now I'm IN LOVE with my PC.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Support Experience

I called up when my machine (bought over a year ago) suddenly stopped booting. I had an initial call with Andrew Steel who was absolutely lovely and gave me good information on how to proceed on my end. I then had a follow up call with Jeremy Bates who patiently walked me through resolving the issue and all the bumps along the way.

Both amazing guys who provided quality support with a touch of empathy that I unfortunately often find missing when dealing with similar repairs. From what I still recall I had no issues with my purchase either, delivery time was as outlined in their policy with email updates that let me know how things were moving along. Been very happy with my machine.

Could not recommend PC Specialist enough!

12 August 2026
Unprompted review

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