PC Specialist Ltd Reviews 

2,171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 190 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of configuring custom PCs and laptops through an intuitive website that even offers compatibility checks and 3D models of the build. The quality of the products is frequently described as top-notch, with many appreciating the meticulous build, tidy cable management, and the fact that systems work perfectly right out of the box. People also commend the fast delivery and secure packaging, often receiving their custom-built machines sooner than expected. However, some customers also noted issues with product quality, such as non-working audio ports, poor cable management, or components failing shortly after arrival. A few other people also felt that the build quality lacked care, and some experienced issues like freezing screens or poor battery life on laptops. There were also instances of PCs arriving with the same issue after a rebuild or issues with package delivery.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers expressing satisfaction with the build... See more

Quality

Customers had positive experiences with quality, frequently praising the excellent build quality, powerful... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Service

Reviewers mention positive feedback about service, consistently praising the excellent and often exceptional... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the process of configuring and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought 2 high spec laptops previously from PC Specialist and thought next time I’lll get a proper pc. Wasn’t sure exactly what to get, so with advice from AI, I started to build. I ended up with a... See more

Rated 5 out of 5 stars

Configuring my own laptop was a big plus for me. Laptop arrived 3 days after I ordered, which I consider very fast. When I found that Windows 11 license key was not registered, I sent an e-mail to PC... See more

Rated 5 out of 5 stars

Excellent service, fast response to my question and quick at solving mistakes. Very nice website, really enjoyed on building my pc. A lot of updates on your order, so you always know what is happe... See more

Rated 5 out of 5 stars

Easy-to-use website made picking out parts very fun and tractable for me as a PC-building newbie, and there was a very welcome amount of transparency about the whole build process. The ability to save... See more


Company details

  1. Computer Shop

Information provided by various external sources

Manufacturer of performance custom computers and laptops. Customise your ideal gaming PC or laptop using our advanced configurator.


Contact info

4.8

Excellent

TrustScore 5 out of 5

2k reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(2,171)

177 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I'll never look elsewhere for a PC

This is my second order from yourselves. 1st I got a laptop and because of the amazing care and service you provide, even giving assistance when the laptop was overheating or having an issue, when it came to getting my PC tower I didn't even consider looking elsewhere. My family have so far purchased 2 laptops and 2 pc towers from yourselves. Anyone who we know looking for a PC or laptop we recommend you guys without hesitation.

As its busy season in work I havent had as much time to enjoy my PC as I would like, however I LOVE it. Everything runs so smooth and quiet. I can work I can play ad I dont have to worry if my system can handle all the tasks I need to do.
I am over the moon.

6 December 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

I believe that the overall experience was fantastic. It was a 2.5-week turnaround, and I feel like the capability of the computer I ordered has gone above and beyond what I had expected.

24 November 2025
Unprompted review
Rated 1 out of 5 stars

Faulty

Ordered a PC. Worked fine for a few days. Didn’t turn back on. We had to send it back to get fixed (luckily we actually kept the box it came it). Then were few weeks without a desktop.

I understand that parts can be faulty and that’s out of their hands but I feel we should’ve been compensated for the huge inconvenience.

5 December 2025
Unprompted review
PC Specialist Ltd logo

Reply from PC Specialist Ltd

Hello,

Thank you for sharing your experience and we are sorry to hear this.

We would like to review further, but it doesn't appear you have provided any ordering information at this time. As such, we will look to request these from you, through Trustpilot.

Kind regards,
PCSpecialist

Rated 5 out of 5 stars

Shopping Made Easy

Making the order was easy especially for me who hadn't used the sight before. Delivery arrived exactly as planned, and everything looks ok

15 November 2025
Unprompted review
Rated 5 out of 5 stars

Super happy with my laptop build

Super happy with my laptop build. Only took a few days and it's working perfectly. And comparing the hardware I put into it with pre-built laptops from other brands, it was a great price too

3 December 2025
Unprompted review
Rated 5 out of 5 stars

Overall experience is great

Overall experience is great as i bought a prebuilt pc. Package was secured upon arrival and got no issues upon starting up. I just wish their selection of cases and parts expand in the future.

10 November 2025
Unprompted review
Rated 5 out of 5 stars

Service

Great shipping and packaging to Ireland. I had an issue where the PC stopped working after two weeks. Although support was slow at first, Rob stepped in and provided excellent service, keeping in touch the entire time. They built and sent a replacement PC very quickly, and I returned the broken one. The new PC is running great. Thanks to everyone at the shop!
​Minor note: I didn't receive the branded stickers (out of stock:)

3 November 2025
Unprompted review
Rated 5 out of 5 stars

Ordered my first PC from PC Specialist

Ordered my first PC from PC Specialist after my partner ordered from them over a year ago and has had no issues with their PC all this time.
The delivery was fast and was well packaged. Have had it for a few weeks now and I'm so happy with it, really well built, was straightforward to set up and the overall quality is fantastic.
Applying for finance was easy too and I have a year to pay it off with no interest which was a big part of the reason I ordered as well as the reputation PC Specialist.

1 November 2025
Unprompted review

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