Candy PDF offers such a wide range of features that I’m genuinely impressed. You can merge PDFs beautifully and convert files with ease — and it all works much faster than with most online services.... See more
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Review summary
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I was initially apprehensive about its use but after a little use I could use it steadily for both converting to pdf and vice versa, from my Microsoft applications which I generally use. After using... See more
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I purchased a desktop version of the program about a month ago. It's a great alternative to Adobe and the price was low. The customer service is amazing with same day and sometimes next day fast respo... See more
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PDF Candy is a versatile and user-friendly PDF editor that offers an impressive suite of tools for both casual and professional users. The Tech support team are great thanks for all your help installi... See more
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Company details
Written by the company
Edit PDF files with PDF Candy - a free online PDF editor. Convert PDF to Word, PDF to JPG, merge PDF, split PDF, compress PDF, etc.
Contact info
Cyprus
- pdfcandy.com
3.8
Great
184 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good program, and very good customer service
PDF candy desktop is a good programm whitch you can do every thing with PDF. Even better, the customer service, they gave me quick response at my problem and was very kind. Thank you team !
27 November 2025
Unprompted review
Reply from PDF Candy
Dear Edwin,
Thank you for taking the time to share your kind words! We’re especially pleased to know that our customer service team was helpful and responsive to your needs.
Your satisfaction means a great deal to us, and your review encourages our team to continue delivering excellent service and products. If you ever have any questions or need assistance, we’re always here to help.
Thank you again for choosing PDF Candy!
Warm regards,
PDF Candy team
Below Average and Terrible Company
This tool is below average but the worst part is they won't let you cancel. There is no option to cancel and when you email them, they still don't cancel it. You literally have to block it through your credit card.
I had to report it as fraud and get a new card just to cancel.
This is a terrible company. Learn from my mistake and stay far away from them.
4 November 2025
Unprompted review
Reply from PDF Candy
Hello Timothy,
Thank you for taking the time to share your feedback, and we’re very sorry to hear about your experience with our product and cancellation process.
We sincerely apologize for any frustration or inconvenience caused. Please know that it is never our intention to make cancellations difficult, and we are actively working to improve our processes to ensure a smoother experience for all our customers.
We want to assure you that a full refund for your orders has been successfully initiated. We hope this helps resolve the situation for you. If you do not see the refund reflected in your account, please let us know so we can follow up immediately.
If you have any other questions or concerns, or if there’s anything else we can do to make things right, please don’t hesitate to reach out to our team using the form here: https://pdfcandy.com/contact-us.html
Thank you again for your feedback, and we hope to regain your trust in the future.
Kind regards,
PDF Candy team
CaCandy PDF offers such a wide range of features that I’m genuinely impressedndy PDF offers such a wide range of…
Candy PDF offers such a wide range of features that I’m genuinely impressed. You can merge PDFs beautifully and convert files with ease — and it all works much faster than with most online services. The investment is absolutely worth it.
The only thing I still need to practice is redacting PDFs. It seems there’s a trick to making sure everything is completely removed.
17 November 2025
Unprompted review
Reply from PDF Candy
Dear Andreas,
Thank you so much for your kind words and thoughtful feedback!
We’re glad you’re enjoying the features and speed of our website.
Thanks again for choosing PDF Candy and sharing your experience!
Sincerely,
PDF Candy team
Reply from PDF Candy
Dear Don,
Thank you very much for your kind words! We are truly grateful for your feedback and are happy to hear that you had a positive experience with our support team.
Providing excellent service is always our top priority, and your recognition means a lot to us. We will continue doing our best to ensure every customer receives the help they need.
Thank you again for choosing PDF Candy and for taking the time to share your experience.
Kind regards,
PDF Candy team
Worked on one out of five files. Why bother?
I have asked it to convert five files. First one went very well, and I was happy. All of the others gave me a message that it exceeds what Candy could do for free and offered to sell me Candy PDF Pro. These were not particularly complex files. It is worthless.
22 October 2025
Unprompted review
Reply from PDF Candy
Dear Susan,
Thank you for sharing your feedback. We sincerely apologize for any inconvenience you experienced with our service.
We understand your disappointment regarding the limitations of the free version after your first successful conversion. PDF Candy’s free version does have some restrictions, and we’re sorry if this was not clear up front.
Our goal is always to provide helpful tools while being transparent about the difference between free and Pro features. Your input is important to us, and we appreciate you taking the time to let us know about your experience.
If you have any further questions or would like more information about our free and paid options, please don’t hesitate to reach out to our support team using this form: https://pdfcandy.com/contact-us.html . We would be happy to assist you and discuss any concerns in more detail.
Thank you again for your feedback, it helps us improve our service.
Kind regards,
PDF Candy team
Fabulous support / service
Great bit of software at a good price. Reason for the review: I had a small bit of a prob with the licence key after 6 months & emailed them more in hope than expectation. They responded in THREE minutes & reset the key. Beautiful!
15 October 2025
Unprompted review
Reply from PDF Candy
Hello Martin,
Thank you so much for your wonderful review and for sharing your experience!
We’re delighted to hear that you’re happy with our service and found it to be great value. It’s also fantastic to know that our team was able to resolve your license key issue so quickly! Providing prompt and helpful support is very important to us, and your kind words mean a lot.
If you ever need any further assistance, please don’t hesitate to reach out. Thank you again for your support and for taking the time to leave such a positive review!
Best regards,
PDF Candy team
PDF Candy is a versatile
PDF Candy is a versatile and user-friendly PDF editor that offers an impressive suite of tools for both casual and professional users. The Tech support team are great thanks for all your help installing the access code onto my new PC.
14 October 2025
Unprompted review
Reply from PDF Candy
Dear David,
Thank you so much for your wonderful review! We’re delighted to hear that you’re enjoying PDF Candy and finding it versatile and easy to use. It’s great to know that our tech support team was able to help you install your license key on your new PC.
Your kind words and support mean a lot to us. If you ever need any further assistance, please don’t hesitate to reach out. Thanks again for choosing PDF Candy!
Best regards,
PDF Candy team
Spams itself as a free pdf…it's really not free 🤷
Spams itself as a free pdf reader/editor. It isn't free except for basic functions, not much different than just getting Adobe's free garbage. 🤷
12 October 2025
Unprompted review
Reply from PDF Candy
Dear Kane,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience did not meet your expectations.
We strive to be as transparent as possible about which features are included in our free version and which are part of our Pro offering. Our goal is to provide helpful solutions and clear information for all users, and your feedback helps us improve.
Thank you again for taking the time to share your thoughts. We are always working to do our best for our customers and appreciate your input.
Kind regards,
PDF Candy team
Very prompt service
Very prompt service. Couldn't have asked for better.
13 October 2025
Unprompted review
Reply from PDF Candy
Hello Linh,
Thank you so much for your wonderful review! We’re delighted to hear that you were pleased with our prompt service. Your kind words mean a lot to us.
If you ever need assistance in the future, please don’t hesitate to reach out. Thanks again for choosing PDF Candy!
Best regards,
PDF Candy
Well done ice cream
The Icecream technical team are professional and understanding, they are talented and I was very lucky to have purchased two products from them, in fact they helped me a lot to recover my activation codes after changing my PC. Bravo to them
10 October 2025
Unprompted review
Reply from PDF Candy
Hello Abdessadeq,
Thank you so much for your wonderful review and five-star rating!
We truly appreciate your kind words about our technical team. It’s fantastic to hear that their professionalism and dedication made a positive difference for you.
Thank you for choosing our products and for being a valued member of the community. If you ever need further assistance, we’re always here to help!
Best regards,
PDF Candy team
Absolutely happy with the product and…
Absolutely happy with the product and attentive service from Icecream apps team
8 October 2025
Unprompted review
Reply from PDF Candy
Hello Karine,
Thank you so much for your wonderful review!
We’re delighted to hear you’re absolutely happy with PDF Candy and our team’s service. Your satisfaction means a lot to us.
If you ever need the assistance, we’re always here to help!
PDF Candy is a versatile and…
PDF Candy is a versatile and user-friendly PDF editor that offers an impressive suite of tools for both casual and professional users. Its free version is generous, though limited, and the paid options unlock powerful features at a reasonable cost. The Tech support team are great.....thanks for all your help installing the access code onto my new PC
6 October 2025
Unprompted review
Reply from PDF Candy
Hello Gill,
Thank you so much for your wonderful review and 5-star rating! We’re delighted to hear that you’re enjoying PDF Candy’s versatility and user-friendly features, and we truly appreciate your kind words about our tech support team.
It’s great to know we could help you re-install the PRO version on your new PC smoothly. Your feedback motivates us to continue delivering practical tools and excellent support. If you ever need further assistance or have suggestions, we’re always here to help. Thank you for choosing PDF Candy!
Best regards,
PDF Candy team
Would buy again - if I ever have to!
I bought a lifetime license in 2018 and have found it very useful. Just changed my hard drive so needed to transfer the app. Had to contact customer support to move the license but all worked very smoothly (still on version 2 but it does all I need). Definitely getting my money's worth!
7 October 2025
Unprompted review
Reply from PDF Candy
Hello John,
Thank you so much for your fantastic review and for being a loyal PDF Candy user for over 7 years!
We’re delighted to hear that you’ve found our product so useful and that transferring your license with the help of our support team went smoothly. Your satisfaction means a lot to us, and we’re thrilled to know that PDF Candy continues to meet your needs after all these years.
Thanks again for your trust and support - you’re definitely getting the most out of your license, and we’re always here if you need us in the future!
Kind regards,
PDF Candy team
Very misleading the way they get the…
Very misleading the way they get the user to upload a pdf to work on it and then you CAN'T delete it no more from their archives UNLESS you pay them for a Plan.
Untrustworthy way to force users to pay.
Please keep away for your good!
Edit: if it would be true the reply this review got from pdfcandy then they should print in big letters BEFORE the guest (free) user can upload a file to edit, warning them that the only way to delete the file afterwards is to have a paid account.
29 September 2025
Unprompted review
Reply from PDF Candy
Dear Ves,
Thank you for taking the time to share your concerns. We are very sorry to hear that your experience with PDF Candy did not meet your expectations.
We strive to be transparent about how our service works and which features are included in our free and paid plans. Ensuring the privacy and security of our users’ documents is extremely important to us. Your feedback will help us review our processes and improve the clarity of our information.
Thank you again for bringing this to our attention. We are always committed to doing our best for our customers and appreciate your input as we work to provide a better service.
Best regards,
PDF Candy team
Loving desktop version of PDF Candy
I purchased a desktop version of the program about a month ago. It's a great alternative to Adobe and the price was low. The customer service is amazing with same day and sometimes next day fast response! The program is really pretty easy to use when you consider how packed with features it is! Highly recommended!
8 August 2025
Unprompted review
Reply from PDF Candy
Hello Glenn,
Thank you so much for your fantastic review and recommendation!
We’re thrilled to hear that you’re enjoying PDF Candy as a feature-rich yet easy-to-use software, and that you’ve found our pricing and customer service to your satisfaction.
Our team works hard to deliver not only a powerful set of tools, but also a simple and intuitive experience for our users - so your feedback means a lot to us!
If you ever have any questions or suggestions, please feel free to reach out. Thanks again for choosing our product and for sharing your experience!
Best regards,
PDF Candy Team
Beware: You can't delete files without paying
PDF Candy looks great and offers useful tools, but beware — you must make a purchase if you want to delete a file you've uploaded. This isn't made clear upfront, and it can catch you off guard. If you're expecting full control over your files for free, think again.
24 September 2025
Unprompted review
Reply from PDF Candy
Dear bearwomyn,
Thank you for sharing your feedback with us. We’re glad to hear you find PDF Candy useful and appreciate your comments regarding our file deletion process.
We’re very sorry for any confusion regarding file management in the free version. We strive to be clear about which features are available, and your feedback helps us improve the information we provide to our users.
Please note that, as per our Privacy Policy, all files uploaded and created by free users are automatically deleted from our servers within 2 hours, even without a paid plan. We take the security and privacy of our users very seriously and are always looking for ways to make our processes more transparent.
Thank you again for your input. We’re committed to doing our best for our customers and value your suggestions.
Kind regards,
PDF Candy team
I highly recommend! Ten Stars!
I have had the Pro desktop version for 2 years and I love it! You can do SO much with it, it has saved my sanity many times. And when I got a new computer it was super easy to transfer my lifetime license key, thanks to the great fast-to-respond customer support staff! Thank you!
23 September 2025
Unprompted review
Reply from PDF Candy
Hello Lynda,
Thank you so much for your wonderful review!
We’re delighted to hear how much you love the PDF Candy Desktop PRO version and that it’s been such a helpful software for you.
We’re also glad the license transfer process was easy and that our support team could assist you quickly. Your satisfaction means a lot to us - thank you for being a valued PDF Candy user!
If you ever need anything, we’re always here to help.
Warm regards,
PDF Candy team
Lifetime Licence = Version-Locked Licence
I purchased a lifetime licence, but when they upgraded to version 3 my licence stopped working. Their reply was to quote their End User License Agreement: “Updates may be licensed to you by Icecream Apps Ltd with additional or different terms but Icecream Apps Ltd has no obligation to provide any updates.”
If that’s the case, then calling it a lifetime licence is misleading. It’s really just a version-locked licence. A true lifetime licence should continue to work across upgrades. Instead, I’m left with outdated software and a bad taste. There are better alternatives on the market that don’t play word games like this.
22 September 2025
Unprompted review
Reply from PDF Candy
Dear Ethan,
Thank you for sharing your feedback and for bringing your concerns to our attention. We’re genuinely sorry to hear about your disappointment with the license terms and any inconvenience this has caused.
We strive for transparency and want our users to clearly understand the details of our licensing. Our lifetime license applies to the purchased major version and its updates, as outlined in the End User License Agreement. We appreciate your feedback regarding the terminology, and we will use it to further improve our communication.
We were unable to locate a support ticket or an order under your name, and have attempted to reach out via Trustpilot for additional information, but unfortunately have not received a response.
If you would be willing to contact us using this form: https://pdfcandy.com/contact-us.html We would very much like the opportunity to investigate your case further and see how we can assist you.
Customer satisfaction is very important to us, and we hope to resolve this matter for you. Thank you again for your feedback.
Best regards,
PDF Candy Team
A speedy service
A speedy service, and brilliant customer care, I truly recommend it!!!
11 September 2025
Unprompted review
Reply from PDF Candy
Hello Lereng,
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that you appreciated our speedy service and customer care.
Your feedback means a lot to us and inspires our team to keep delivering the best possible experience for our users.
If you ever need any assistance in the future, we’re always here to help.
Warm regards,
PDF Candy team
Download only from official website!
I installed PDF Candy based on the review in pcworld.com and I did so from the link in the review.
I was VERY careful and watchful of trickery to get me to install PUP (potentially unwanted programs). Nonetheless, it happened anyway. I installed 2 PUPs and didn't get PDF Candy. I think the fault goes to PC World for allowing this to occur. Download only from pdfcandy.com, not from pcworld.com.
26 August 2025
Unprompted review
Reply from PDF Candy
Hello Stephen,
Thank you for sharing your feedback and for your diligence in researching before installing software. We’re pleased that you chose PDF Candy, and we’re sorry to hear about your experience with unwanted programs from a third-party source.
As you mentioned, for your safety and the best experience, we always recommend downloading PDF Candy Desktop for Windows directly from our official website, as we cannot control the content or links provided by third-party websites or reviews.
Your input is valuable and helps keep our users informed. Thank you for trying PDF Candy, and we’re here if you ever need any assistance!
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