Why are MasterCard & Visa giving this company the tool to trade. They should not have the right to process using those 2 international companies given the amount of complaints regards people being sca... See more
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
PDFLeader — or whatever name they’re using now — is not a company I would ever deal with again. I signed up for what I believed was a one-time payment, cancelled the trial immediately, and eve... See more
This company is a scam, I would never take a subscription out with any company I didn't know. And I don't know if others have the same experience but debiting from my card on a Friday, hoping I... See more
Company details
Written by the company
Edit and Convert files to and from PDF format using PDF Master services. Optimize document workflows. Convert and edit documents into Word, Excel, and PowerPoint digital formats.
Contact info
26 Stavrou Street, Strovolos 2034, Stamatis Skianis, 2034, Nicosia, Cyprus
- +1 (866) 716-6045
- support@pdfmaster.app
- pdfmaster.app
1.3
Bad
772 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
If I had the opportunity to rate this a…
If I had the opportunity to rate this a 0 I would. Please do not download these movies app. It never stated that you were committed to a subscription instead it ask if you want to purchase for .99 cent I don’t know where is hidden fee $29.99 comes from. I contacted the Moore directly and I have not heard anything. I’m currently in the process of having my bank dispute discharge and requesting a new card that I have to go through all these obstacles off a scam. I’m looking into where they’re headquarter office is so I can file a complaint with their state Attorney General about fraud
25 April 2024
Unprompted review
Reply from PDF Master
Dear Erica,
"Thanks for pointing this out.
We are sad to know that you think of us as a fraudulent company. Our subscription conditions are explicitly described right on the sales screen.
Moreover, we have tried our best to contact you. We just need a little bit of additional information to locate the payment and provide you with a refund.
We hope for you to consider this and contact us at support@pdfmaster.app
"
Do not ever use this app! IT IS A SCAM!!!!
Wow! I would put 0 star if it was possible. I used the app one time and paid for my one time use of the app which was around 2$. Then automatically, they charged me around 50$ for a monthly subscription!! NEVER USE THIS APP you have been warned!!!
19 April 2024
Unprompted review
Reply from PDF Master
Dear Nakisha,
We are truly sorry to hear that your experience with us was disheartening. But we are thankful that you have decided to share your feedback about this experience nonetheless.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a fraudulent entity.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. Only you can provide this information, proceed with trials, and subscription plans, and confirm payment operations.
It's a pity, that you decided not to share your email address with us to solve the issue. Contacting us with clarification regarding specific payments and misunderstandings would be great.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolution of the situation.
This is completely scam
This is completely scam. Don't try to their trial, they will charge next 49,99 Euro without customer's approval. I have to blokir my card to stop this.
14 April 2024
Unprompted review
Reply from PDF Master
Dear Customer,
We deeply regret hearing about your unpleasant interaction with us, but we sincerely appreciate you taking the time to provide feedback on your experience.
While we understand your concerns, we are sorry to know that you consider our subscription as " scamming." We would like to emphasize that our subscription model is clearly presented at every stage of the purchase process, and agreement to these terms is necessary to proceed with the purchase.
Additionally, it is disappointing that you did not provide your email address for us to address the situation promptly. Our Customer Support Team is dedicated to resolving issues swiftly and efficiently.
We eagerly await your email at support@pdfmaster.app to further discuss and resolve the situation.
Speed and convenience
18 April 2024
Unprompted review
Reply from PDF Master
Dear Julian,
We are sincerely happy to hear about your positive experience.
Smooth, swift and accessible experience is one of our values that we strive to maintain.
Your satisfaction is our highest priority and we are always to here to prove it :)
If you have any additional feedback or you need our assistance, we will be thrilled to receive your letter at support@pdfmaster.app
SCAM: Automatic subcription NOT announced
For Italians Users:
Ho dovuto stampare un documento di urgenza per il lavoro. Soltanto oggi mi sono accorto di aver subito un FURTO di 49,90 euro per due mesi consecutivi. Nel processo di stampa, non era specificato da NESSUNA PARTE la partenza di un abbonamento automatico. E questo significa TRUFFA, in Europa. Detto da un italiano, voi siete il disonore peggiore per il popolo inglese, popolo di grande onore e prestigio. Rivoglio il mio denaro. RIDATEMI IL MIO DENARO.
For English Users:
I had to print an urgency document for the job. Only today I realized that I had suffered a THEFT of 49.90 euros for two consecutive months. In the printing process, NO PART specified the start of an automatic subscription. And that means SCAM, in Europe. To say it from an Italian, you are the worst disgrace to the English people, a people of great honour and prestige. I want my money back. GIVE ME MY MONEY BACK.
13 February 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
We are truly sorry to hear that your experience with us was disheartening. But we are thankful that you have decided to share your feedback about this experience nonetheless.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a fraudulent entity.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. Only you can provide this information, proceed with trials, and subscription plans, and confirm payment operations.
It's a pity, that you decided not to share your email address with us to solve the issue. Contacting us with clarification regarding specific payments and misunderstandings would be great.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolution of the situation.
0 stars
0 stars
I, like everyone else on here was blindsided by this so called subscription from this fraudulent company. 49.99 a month. I would never have agreed to this. Be Very careful with this scam as they are unwilling, thus far, to cancel this subscription that I never subscribed to.
Complete scam!!!!
8 April 2024
Unprompted review
Reply from PDF Master
Dear Joseph,
Thank you for getting in touch with us and bringing this matter to our attention.
We sincerely apologize for any inconvenience you've experienced. Your satisfaction is important to us, and we appreciate your understanding.
Furthermore, we are happy that you have decided to give us another chance and provided us with your email.
Thanks to that, our Customer Support Team had the possibility to resolve your situation and prove you once again that we are not related to any fraudulent activity. Your feedback has immense value to us and we would like to know more about your experience.
We are here to offer our assistance in resolving any remaining matters.
If there's anything else we can do to enhance your experience and make it more positive, please feel free to let us know at support@pdfmaster.app
We're always happy to help!
Reply from PDF Master
Dear Vali,
Thank you for sharing your feedback. We are sorry for any misunderstanding.
We do not take money upfront. For free, you can see how our tool works. And basing on that you can make the decision regarding payment with a certainty that the result you will pay for is worth it.
Regardless, we hope you decide to give our app one more try and we wish you all the best.
Would write 0 but cannot
Would write 0 but cannot. Complete scam. no record of a transaction with them and cannot cancel without canceling my credit card.
9 April 2024
Unprompted review
Reply from PDF Master
Dear Dima,
We are truly sorry to hear that your interaction with us was unpleasant. But we are thankful that you have decided to share your feedback about this experience anyway.
We regret to hear that you consider our subscription model as something scam-related.
Moreover, we would like to draw your attention to the fact that our subscription model is clearly presented at all stages of the purchase. And you can not proceed with a purchase without agreeing to them.
It's rather upsetting, that you had not shared your email address with us to solve the situation. Our Customer Support Team would have resolved this in a swift manner.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolution of the situation.
It looks like you pay 0,99 to try one…
It looks like you pay 0,99 to try one pdf, but it's not clear that after you tried, you get a monthly subcription for 49,99. Only by e-mail you can quit.
9 April 2024
Unprompted review
Reply from PDF Master
Dear Jolijn,
We deeply regret hearing about your unpleasant interaction with us, but we sincerely appreciate you taking the time to provide feedback on your experience.
Our subscription model is clearly presented at every stage of the purchase process, and agreement to these terms is necessary to proceed with the purchase.
Additionally, it is disappointing that you did not provide your email address for us to address the situation promptly. Our Customer Support Team is dedicated to resolving issues swiftly and efficiently.
We eagerly await your email at support@pdfmaster.app to further discuss and resolve the situation.
Used it once for 1€ and after 7 days i…
Used it once for 1€ and after 7 days i got charged 50€ for some kind of subscription. I never planned one nor saw a scheme of planning for a subscription. Wrote an email and currently waiting for the refund. The only planing they do is to scam you. Not recommended 👎.
29 March 2024
Unprompted review
Reply from PDF Master
Dear Valued Customer,
We are truly sorry to hear that your experience with us was disheartening. But we are thankful that you have decided to share your feedback about this experience nonetheless.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a fraudulent entity.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. Only you can provide this information, proceed with trials, subscription plans, and confirm payment operations.
It's a pity, that you decided not to share your email address with us in order to solve the issue. Contacting us with clarification regarding specific payments and misunderstandings would be great.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolution of the situation.
This is a scam
This is a scam. They trick you into doing a one-off PDF conversion for $0.99 and in the fine print you are signing up for a 7day trial and if you dont email within 7 days you are charged $49.99 per month!!!
There is no way to cancel apart form by email and to date i have not had a response and i have not incurred my second monthly fee.
1 April 2024
Unprompted review
Reply from PDF Master
Dear Matthew,
We are truly sorry to hear that your experience with us was disheartening. But we are thankful that you have decided to share your feedback about this experience nonetheless.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a fraudulent entity.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. Only you can provide this information, proceed with trials, subscription plans, and confirm payment operations.
It's a pity, that you decided not to share your email address with us in order to solve the issue. Contacting us with clarification regarding specific payments and misunderstandings would be great.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolution of the situation.
Absolute scammers used it once
Absolute scammers used it once. Didn't work well, apparently they automatically activated a subscription. DON'T USE THIS APP!!
30 March 2024
Unprompted review
Reply from PDF Master
Dear Alexander,
We are truly sorry to hear that your interaction with us was unpleasant. But we are thankful that you have decided to share your feedback about this experience anyway.
We understand your concerns, however, we do not agree with the characteristic of our subscription as something ""entrapping"".
Moreover, we would like to draw your attention to the fact that our subscription model is clearly presented at all stages of the purchase. And you can not proceed with a purchase without agreeing to them.
It's rather upsetting, that you had not shared your email address with us to solve the situation. Our Customer Support Team would have resolved this in a swift manner.
We are looking forward to receiving your letter on /email/ for further resolution of the situation.
SCAM
SCAM ! Paid $3.00 for this software to find out I'm on a monthly subscription $50US a month.
Requested refund which they agreed then received fraudulent receipt with no refund. SCAM!
24 February 2024
Unprompted review
Reply from PDF Master
Dear Chris,
Thank you for this input.
We want to extend our sincerest apologies concerning the situation that you have faced.
However, we can not accept any accusations that associate us with scam-related entities. The conditions of our subscription is presented at all stages of the purchasing process.
Furthermore, we have tried to contact you for a deeper investigation of the situation and discussion of reimbursement. We are sorry to see that you have decided to not provide us with your contact details. However, we respect your choice.
But if you decide to give us a chance, we would be happy to assist you. Feel free to send us a letter at support@pdfmaster.app
Very bad experience
Very bad experience! I supposedly received a "lifelong subscription" (having paid a fixed sum once) - and then I was still asked to pay for each document when using the app. When I complained about this, they simply cancelled my subscription which I had already paid for.
NOT TRUSTWORTHY!
26 March 2024
Unprompted review
Reply from PDF Master
Dear Friedrich,
Thank you for reaching out and apologies for the inconvenience.
We are sorry to hear that your experience with our service was this harsh for you. However, our subscription model is presented on the sales screen with an explicit description of price and billing periods.
Nonetheless, we were open for discussion. And we have tried to contact you to communicate regarding the refund. We respect your decision not to share your contact details which is rather unfortunate since we can not help you with such conditions.
We still have hope that you will give us another chance and contact us at support@pdfmaster.com
Don't trust them with Your Credit Card Info
I tried to cancel the "subscription" I wasn't told I was signing up for, they then charged my account an ADDITIONAL 2 charges 2 days later!! Customer service is a generic email with no help or resolution coming. This is a total scam, DO NOT GIVE YOUR CREDIT CARD INFO!! I had to cancel my card to get the charges to stop.
Now, 3 days later and after 5 back and forths, they are claiming they have no record of the payments being taken, so are refusing to refund the "Subscription amounts they took FRAUDULENTLY!!
19 March 2024
Unprompted review
Reply from PDF Master
Dear Albert,
Thanks for pointing this out.
We are sad to know that you think of us as a fraudulent company. Our subscription conditions are explicitly described right on the sales screen.
Moreover, we have tried our best to contact you. We just need a little bit of additional information to locate the payment and provide you with a refund.
We hope for you to consider this and contact us at support@pdfmaster.app
I only needed service once
I only needed service once, and I'm sure at the moment of purchase I wasn't informed that it's a subscription, it was written in an email that comes after one orders a service, so kinda legit, but a sneaky way to steal "legally" from me. I was offered a "lifetime plan" for free and when I said I'm not interested, another email came with assurance the money will be returned. Well, the money was returned for the last month, but I paid for 4 months without knowing until I noticed that. This is bad, they're deceiving the customers.
21 March 2024
Unprompted review
Reply from PDF Master
Dear Nerija,
Thanks for letting us know about your experience.
We are sorry to hear that the level of provided support has not met your expectations.
Please contact our support team at support@pdfmaster.app and tell them about the matter. We will not rest until we achieve a satisfactory outcome.
This company is such a scam
This company is such a scam. I signed up for $1.99 and nowhere did it say I would be charged an additional $49.99, yet I was charged. I tried to get a refund and they refuse to do that for me. Whoever runs this company needs to be investigated and put behind bars because I’m sure I’m not the only one that’s been scammed. This is ridiculous I’m a broke college student and 50 dollars actually means a lot to me. SCAM!!!!!! No one should ever use pdfguru this website SUCKS!
18 March 2024
Unprompted review
Reply from PDF Master
Dear Evan,
Thank you for this input.
We want to extend our sincerest apologies concerning the situation that you have faced.
However, we can not accept any accusations that associate us with scam-related entities. The conditions of our subscription is presented at all stages of the purchasing process.
Furthermore, we have tried to contact you for a deeper investigation of the situation and discussion of reimbursement. We are sorry to see that you have decided to not provide us with your contact details. However, we respect your choice.
But if you decide to give us a chance, we would be happy to assist you. Feel free to send us a letter at support@pdfmaster.app
Like most people here I got charged…
Like most people here I got charged without expecting a monthly subscription to kick in...beware and avoid!
17 March 2024
Unprompted review
Reply from PDF Master
Dear Customer,
We are truly sorry to hear that your interaction with us was unpleasant. But we are thankful that you have decided to share your feedback about this experience anyway.
We understand your concerns, however, we do not agree with the characteristic of our subscription as something "entrapping".
Moreover, we would like to draw your attention to the fact that our subscription model is presented at all stages of the purchase. And you can not proceed with a purchase without agreeing to them.
It's rather upsetting, that you had not shared your email address with us to solve the situation. Our Customer Support Team would have swiftly resolved this.
We are looking forward to receiving your letter on support@pdfguru.com for further resolution of the situation.
this website is a fraude
this website is a fraude! they charge 49,99 euros everymonth since last year!!!!! i did not subscrbe anything!!
16 March 2024
Unprompted review
Reply from PDF Master
Dear Valentina,
We are truly sorry to hear that your experience with us was disheartening. But we are thankful that you have decided to share your feedback about this experience nonetheless.
Your concerns are very understandable. However, we would like to address the fact that we are an honest company. And there is no reason to label us as a fraudulent entity.
Furthermore, we would like to emphasize that we do not have access to your personal or billing details, therefore, we cannot perform any actions on your behalf. Only you can provide this information, proceed with trials, subscription plans, and confirm payment operations.
It's a pity, that you decided not to share your email address with us in order to solve the issue. Contacting us with clarification regarding specific payments and misunderstanding would be great.
We are looking forward to receiving your letter on support@pdfmaster.app for further resolvement of the situation.
Response to your message
Funny how 75% of the reviews on this page are 1 star.
You DID NOT try to help, you sent the same template email over and over, which I stupidly fell for twice and sent you the required details. God knows what you are doing with those now.
My bank, a reputable, trustworthy organisation fortunately helped me with two refunds and I have since closed that account so you horrible individuals cannot steal any more money.
You are know a reputable company, you are vermin, you are a fraudsters and you should be shut down.
16 March 2024
Unprompted review
Reply from PDF Master
Dear Ben,
Thank you for sharing your feedback. We understand the concern over this.
We do not agree with these accusations regarding fraudulent activity. We are a transparent honest company. And we are sorry that your impressions of our services were so harsh that you considered measures that you have applied as necessary.
Nonetheless, we are glad that you have received your funds back.
We wish you all the best.
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