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PDSA Reviews 3,199

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 1,332 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff for being lovely, kind, and supportive, often going above and beyond to show compassion to pets and their owners. The service is frequently described as amazing and invaluable, with many appreciating the professionalism and the ability to receive affordable treatment, especially for those on limited incomes. People are particularly grateful for the care received, with several noting that the company made it possible to keep their beloved pets healthy. However, some customers also noted issues with customer service, mentioning long waiting times for appointments and feeling that their concerns were not adequately addressed, even when their pets were in pain. A few other people also felt that the pricing for certain services, particularly emergency consultations, was unexpectedly high, and some experienced rude or unprofessional behavior from reception staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, often describing them as compassionate, caring, and... See more

Service

Clients share positive opinions on service, with many expressing gratitude for the vital support they... See more

Customer service

Users describe ambiguous interactions with customer service, with some reviewers praising the staff for being... See more

Price

People report ambiguous experiences with price, with many expressing concern over high veterinary fees and... See more

Customer communications

Customers had ambiguous experiences with contact, with some reporting significant difficulties in reaching... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation. Most importantly everyone is charged fairly! Unlike other vets in the... See more

Company replied

Rated 5 out of 5 stars

Betty has had water infections throughout the year, the last straw was her having a hysterectomy, pdsa team have done nothing but support both Betty and myself. Staff are very supportive. Amazing, don... See more

Company replied

Rated 5 out of 5 stars

We have a vet for our cat and have, up to recently, only needed the Practice for health check, fleaing and worming. However, Mae was recently quite poorly, outside of regular vet hours; we couldn't af... See more

Company replied

Rated 5 out of 5 stars

After seeing 2 other vets about my older cats decline and being told "He's just getting old" I took him to pdsa and they diagnosed hyperthyroidism almost immediately. Saved his life. I've been going t... See more

Company replied


Company details

  1. #7 of 11 best companies in Charity

About PDSA

Written by the company

As the UK’s largest veterinary charity, PDSA is dedicated to supporting people and their pets. PDSA provides free and low-cost vet care in 49 Pet Hospitals across the UK to people that can’t afford the full cost of their pet’s care, ensuring that pets and their families can stay together longer.

PDSA is the vet charity for pets in need. Every day in our Pet Hospitals across the UK, PDSA vets and vet nurses protect the special bond between owners and their four-legged friends by providing veterinary care to sick and injured pets whose owners otherwise couldn’t afford to pay the full cost of treatment.

PDSA also offers pet welfare education and practical preventive support to combat the unnecessary illness, pain and suffering of pets in low-income households.

Whether it’s supporting pet owners with free advice on our Pet Health Hub, raising awareness of issues such as obesity, or recognising animals who have demonstrated acts of bravery through our Animal Awards programme – we know how important animals are.

Every year, PDSA vets and vet nurses treat over 430,000 pets throughout our 49 Pet Hospitals – that’s 10 pets every single minute. We receive no government funding and rely entirely on public support to continue our work.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

3k reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 63% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely love the PDSA

Absolutely love the PDSA, am SO appreciative of their excellent service to help people with their pets . My wee dog means so much to me but without the services of Pdsa there’s no way I could afford veterinary care for him 🙏🏼

14 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Wendy.
Thank you for your lovely feedback, we really appreciate it.
Your little one is very lucky to have you!
I hope they are well!

Nic @ PDSA

Rated 5 out of 5 stars

The vet was wonderful with my dog Oscar…

The vet was wonderful with my dog Oscar and adjusted Oscar’s meds instead of just giving him a repeat prescription for the same medication he has been on for 3 years x. I had also brought my new pet cat that ive just rescued and they were wonderful with her hopefully she will be better soon xx

13 May 2026
PDSA logo

Reply from PDSA

Hi Margaret (and Oscar)
Thank you for the lovely feedback, and we're glad to hear you're happy with the care we give to Oscar (and your new cat!)
Please give them both a fuss from me.
Vince @ PDSA

Rated 5 out of 5 stars

The veteran nurses are always so kind…

The veteran nurses are always so kind and caring, make me feel at ease every time I go in with Billy. He has a lot of health conditions and I know with out the pdsa I wouldn't be able to keep up with veteran bills.

13 May 2026
Unprompted review
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Reply from PDSA

Hi Amy (and Billy)
Thank you for your lovely feedback, it's great to hear we can be there to help.
Please give Billy a fuss from me.
Vince @ PDSA

Rated 5 out of 5 stars

The vet/nurse was lovely

The vet/nurse was lovely, so sympathetic and understanding.
Clean and friendly surgery. Got a plan to fix my wee cats teeth. Use this surgery for years with my pets. Always understanding.

13 May 2026
Unprompted review
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Reply from PDSA

Hi Carla,
Thank you for the fantastic feedback, we really appreciate it.
Please give your wee cat a fuss from me.
Vince @ PDSA

Rated 5 out of 5 stars

PDSA do a great job always polite…

PDSA do a great job always polite professional vets I have taken my dog to Aston vet hospital from a puppy she was spayed and treated for a cut paw and had all her injections and treated for ear infection and it's always affordable thank you all

14 May 2026
Unprompted review
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Reply from PDSA

Hi John,
Thank you for the great feedback, we have passed this on to the team at our Birmingham Aston Pet Hospital.
Vince @ PDSA

Rated 4 out of 5 stars

Exceptional Service

The service from the Coventry Branch was exceptional. It was sad news for my cat Shadow 16 with a mass in intestines. They were sensitive and kind. They saved Shadows life several years ago when he had a bladder operation and then it had to be done again... I will be forever grateful

12 May 2026
Unprompted review
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Reply from PDSA

Hi Teresa,

Thank you for your lovely review, we really appreciate your kind words. I'm sorry to hear about Shadow but I am glad we can be here for you and Shadow. I have made sure to pass your feedback onto the team at Coventry.

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

I have registered with PDSA now for…

I have registered with PDSA now for second time, my dog has some health issues and they have helped me a lot with this, appointments have been easy to make online and they always contact me soon after, great service I have been very glad to have them.

13 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Sandra,

Thank you for your 5 star review, I am very glad we were able to help with your little one and I hope they make a speedy recovery!

Best wishes,
Jade @ PDSA

Rated 5 out of 5 stars

Very happy with pdsa

Very happy with pdsa

12 May 2026
Unprompted review
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Reply from PDSA

Hi Suzanne,

Thank you for your 5 star review, we really appreciate it!

Kind regards
Jade @ PDSA

Rated 5 out of 5 stars

The PDSA are the best team of… caring and understanding professional care givers I have come across, they are totally trustworthy and loving to the dog, who is my everything. ❤️

The PDSA are the best team of professionals I have ever had the pleasure to work with. They have helped me with my last dog. Also with Tara, she’s a joy and it’s all because of the PDSA! They removed her back leg and since then she’s been so happy and pain free.

13 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Sarah,

Thank you for your 5 star review, your words are so kind. I am so glad we were able to help with little Tara and that she is now pain free. I hope they are all doing well!

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

We should be very thankful to PDSA for…

We should be very thankful to PDSA for helping people to take care of their pets. Some of us are on benefits or low incomes, carers etc. we all have reasons why we need to use PDSA but imagine if we didn’t have them! We’d never be able to fully take care of our pets, and we know how much we love our pets! They help us tremendously and stop certain people from committing suicide or other mental or physical health problems. So Thank you PDSA!

14 May 2026
Unprompted review
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Reply from PDSA

Hi Patricia,

Thank you for your amazing review, we really appreciate all your kind words. We really do love pets, I couldn't have said it better myself!

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

The most incredible team I have met

The most incredible team I have met, kind caring and so supportive, took care of my baby straight away and made me feel less stressed

11 May 2026
Unprompted review
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Reply from PDSA

Hi Miss Rashid,

Thank you for your lovely review, I am so glad we could be of service. I hope your little one is feeling better quickly!

Kind regards
Jade @ PDSA

Rated 5 out of 5 stars

Absolute god send having this locally

Absolute god send having this locally! The staff are all so lovely, non judgemental & kind. They always appreciate any donation.
Most importantly everyone is charged fairly! Unlike other vets in the area. Vets need to take notice and follow suit. Never go anywhere else now. X

12 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi,

Thank you for your wonderful review! That is so nice of you to say, we really appreciate it!

Best wishes
Jade @ PDSA

Rated 5 out of 5 stars

My first experience with PDSA was…

My first experience with PDSA was fantastic. The staff are amazing, super friendly and helpful. Thank you so much for what you offer, truly grateful!

12 May 2026
Unprompted review
PDSA logo

Reply from PDSA

Hi Debs,

Thank you for your kind review! I am so glad we could be of service and that your experience with us was so positive.

Many thanks
Jade @ PDSA

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