Peak Pharmacy Reviews 

2,450
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 424 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the remarkably fast delivery times, excellent product quality, and competitive prices available across their entire online catalog. Many people also find the digital platform very straightforward and simple to navigate when placing orders or managing necessary healthcare consultations. Consumers often highlight the professional and friendly staff who provide helpful support throughout the process. Some reviewers were not happy with unexpected delays in receiving their repeat prescriptions and occasional communication challenges with staff. A few customers additionally experienced frustratingly long waiting times at the physical pharmacy location alongside rare mix-ups with their medication packaging.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and fast shipping... See more

Service

Reviewers highlight positive aspects of service, often describing it as helpful, quick, and efficient with... See more

Order

Clients share positive opinions on order, highlighting the simple and straightforward online process.... See more

Product

Reviewers mention positive feedback about product, highlighting great prices, easy ordering processes, and... See more

Price

Consumers find price to be positive and consistently highlight the great value and competitive costs offered.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great experience buying from Peak Pharmacy. When I got confused about the delivery and thought they had gone missing (my fault), they responded to my email straight away and offered to re-send... See more

Company replied

Rated 5 out of 5 stars

I ordered antimalaria tablets. I completed the easy to use but thorough medical questionnaire. The website recommended a generic drug but gave me alternatives. It also calculated the required number o... See more

Company replied

Rated 5 out of 5 stars

I attend the peak pharmacy in stonebroom, all the staff are very helpful but the main pharmacy lady is extremely helpful and will listen and offer advice where needed. I have been to other pharmacy’s... See more

Company replied

Rated 5 out of 5 stars

Thank you to Peak Pharmacy, a straight forward order ,all done very swiftly, without all the fuss. order arrived quickly. I had ordered this simple tube of mouth gel from another Pharmacy to be told... See more


Company details

  1. #67 of 104 best companies in Pharmacy
  2. #70 of 114 best companies in Online Pharmacy

About Peak Pharmacy

Written by the company

Peak Pharmacy - The trusted Community Pharmacy that delivers all of your healthcare and health service needs across the East & West Midlands, Milton Keynes, Manchester and online!


FREE DELIVERY ON ONLINE ORDERS OVER £35*
*Standard UK delivery is offered on all orders over £35


Peak Pharmacy is one of the UK's largest independent Community Pharmacy groups.

Our Pharmacies offer much more than providing you with your NHS Prescription medication! We offer a range of FREE and private healthcare services such as:

...and so much more!

Click below to find your nearest Peak Pharmacy for opening hours, location and a list of the branch's services. find a pharmacy

While we love seeing customers in our Pharmacies, you can use our Online Clinic to buy medicines for:

...and so much more!

We also offer a wide range of over the counter Pharmacy Medicines that we can deliver directly to your front door!

Feeling under the weather? Did you know that Peak Pharmacy can now treat you for 7 common health conditions? From earaches to UTIs, visit your local Peak Pharmacy branch or click the button below to learn more! pharmacy first


Peak Pharmacy was founded in 1981 and is based in Chesterfield, Derbyshire.
It has grown via merger and acquisition from a single pharmacy into the business it is today, consisting of over 150 pharmacies and an online pharmacy.
In 2023 we moved to our new purpose-built facility, in Bolsover, housing both our head office and warehouse. The warehouse uses state-of-the-art automation technology and machinery for medicine packing and distribution.


VISIT OUR WEBSITE vacancies CONTACT US

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2k reviews

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4.6

All reviews

(2,450)

415 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Easy to use, helpful information, expect advise very happy thank you

7 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are delighted to hear you received such useful and helpful advice! Thank you for shopping with us.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Buyers experience

Website easy to use and place an order. Arrived on time and updating me up to arrival
Will use again

22 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

We are delighted to hear that your experience was so positive that you'd return to us in the future! Thank you for leaving us a review.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Easy access to robot any time you can…

Easy access to robot any time you can pick up your prescription 24 hrs a day.

30 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We’re delighted to hear such positive feedback about the 24-hour prescription collection service at Peak Pharmacy.

We understand that work, family, and other commitments can make it difficult for some patients to visit during standard opening hours. Offering a 24-hour collection service is just one of the ways we’re working to provide patients with greater flexibility and convenience when collecting their medicines.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Great

Great, cheap and fast

29 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to leave us a review!

We are happy to hear that! Should you need us again in the future, we'll be here!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Efficient service and fast delivery

Efficient service and fast delivery. Also, some other pharmacies only offer a larger minimum quantity but with Peak Pharmacy I could order the exact number of tablets I required.

27 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We believe in offering as much flexibility as possible. We don’t feel that fixed amounts are always the right approach, either from a clinical perspective or in terms of cost for you, the customer. Flexibility and patient safety go hand in hand, and we always aim to provide the most appropriate and personalised support for each individual.

Have a wonderful trip!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Ben is amazing

Ben, pharmacist, as always is super efficient, kind and supportive

24 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We'll pass on your kind words to Ben, the pharmacist. We couldn't agree more - you are in the best of care!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Easy to use with quick delivery

Easy to use with quick delivery

24 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are happy to hear that you are satisfied with our easy-to-use website and the speed of your delivery! You know where to find us, should you need us again in the future.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

50g Ibuprofen gel.

Placed order for 50g of 10% ibuprofen gel which is best priced in comparison to other suppliers also arrived in less than 3 days.

23 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We believe in offering affordable healthcare, and we will always try our best to offer the lowest prices that we can to our customers.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Very fast and good

Very fast and good responce

20 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We appreciate you shopping with us, and should you need us again in the future, you know where to find us!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Good customer service

Really helpful and fast shipping. Also accepts ClearPay :)

17 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are delighted to hear such positive feedback! We are happy to be partnered with ClearPay, as it helps customers spread those costs, making things more flexible.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Very easy service to use

Very easy service to use. Filled in an online questionnaire,.popped.what was needed in the cart and they were delivered to me in NI in two days.

17 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We are happy to hear you found dealing with us nice and simple, that's what we aim for!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Highly recommend needed prescription…

Highly recommend needed prescription eye drops and answered a few questions all done paid shipped following day

17 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

We are delighted to hear such positive feedback. Thank you for leaving us a glowing review!

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Straightforward process and excellent…

Straightforward process and excellent service.

16 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

"Straightforward" and "excellent service"? That is music to our ears! Thank you for choosing Peak Pharmacy.

Kind Regards

Peak Pharmacy

Rated 1 out of 5 stars

Appalling service Peak pharmacy Ilkeston

I’m a disabled customer who receives multiple scripts every week. My husband picks these up. Rarely are the scripts available the day they are due often 24-48 hours later. My husband enquired about having an important script delivered for controlled medicine as he had a hip replacement and can’t drive. We were told by the pharmacist as soon as we received the script text to call the pharmacy and they will arrange delivery. We did this and were told that wasn’t possible, someone had to come in and physically pick them up. We explained there was no one available to help us. My husband 2 days into hip replacement surgery has gone in a taxi to get the prescription. It’s not like they haven’t let us down before. There was no apology from the pharmacy. Bath St Ilkeston.

23 April 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

So that we can investigate your claim, please can you respond to our information request email or contact our Superintendent's office, who can look into this matter for you. https://www.peakpharmacy.co.uk/contact

We'll then update this review with confirmation of the outcome.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

All excellent

All excellent! Punctual, friendly, Covid injection very well administered. Very happy!

22 April 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review and choosing Peak Pharmacy to get your COVID-19 vaccination. We are delighted to hear you are happy with the level of service you received.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Excellent service

1 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review. We are happy to hear of your excellent experience with Peak Pharmacy.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Went to Peak Pharmacy in Darley Dale…

Went to Peak Pharmacy in Darley Dale today for my covid vaccination. The staff were amazingly friendly and professional.
Many thanks Ladies.

21 April 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We will pass on your wonderful comments to the pharmacy team at Darley Dale. Thank you.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Simple and speedy online order

Simple and speedy online order, delivered within a couple of days, thanks!

14 April 2026
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for taking the time to leave us a review.

We are delighted to hear you are happy with the speed of your delivery. We hope that should you need us in the future, you return to us.

Kind Regards

Peak Pharmacy

Rated 5 out of 5 stars

Peak Pharmacy Narborough

Just been for my Covid Vaccination at the Pharmacy.
Been brilliantly treated by excellent staff who were very efficient and polite. It was refreshing to see staff as nice as that.
I would recommend them to everyone.

17 April 2026
Unprompted review
Peak Pharmacy logo

Reply from Peak Pharmacy

Hello,

Thank you for leaving us a review.

We'll pass your kind comments back to our branch team. Thank you for choosing to have your COVID-19 vaccination with Peak Pharmacy.

Kind Regards

Peak Pharmacy

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