Peak Ponds and Aquariums Ltd Reviews 10

TrustScore 3.5 out of 5

3.3

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Company details

Written by the company

We manufacture fibreglass ponds and glass aquariums, we have standard sizes on our website or we can make bespoke ponds and aquariums. The fibreglass ponds are made with or without windows and you can choose standard or infinity window, you can have 1 or 2 windows. We also manufacture small animal tanks with mesh lids, with or without fixed platforms. We can also make bespoke small animal tanks.


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3.3

Average

TrustScore 3.5 out of 5

10 reviews

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Replied to 25% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

Absolute poor quality workmanship and faulty

My best mate had a pond delivered and it cracked after 3 days the glass did. I build ponds and after careful inspection , the glass had not been siliconed in properly, there wasnt even a brace , it looked like a kid had siliconed it in it was that messy, the fibreglassing was apauling , it had bubbled after 2 days and usually this can be detrimetal to fish id say over a time period of over 12 months because then when the fibreglass comes away there are pockets that then contaminate and poison the fish killing them. This guy has a lot to answer for , he took my mates money and robbed him , he lives in buxton and we know where he lives and karma will get him very soon, its very sad there are people lile him , he didnt even use laminated glass , hes a complete fraud , DO NOT USE AVOID AVOID AVOID AND IF THERE WAS NO STARS THATS WHAT HIS RATING WOULD BE , HES A RAT !

24 December 2024
Unprompted review
Rated 1 out of 5 stars

Absolute scam and ultimately robbed of my money

I bought a pond from this guy , i had it on a perfectly level base as i used a spirit level , when it came i didnt like tbe workmanship , it was hurrendously poor and after two days the glass cracked right down the centre , i tried to contact him and he wouldnt give me my money back , he robbed me of 1200 pounds , said that the base was wrong and not sighted correctly. Absolute bulls##t ! He didnt use laminated glass , it wasnt even the correct thickness , the fibreglass in the pond had bubbled which in time causes pockets and can kill your fish , he robbed me blind , and wouldnt give me my money back. Hes a horrible person and so is his wife lisa , funny isnt it when someone provides you with a faulty product your accused of harassment and blocked on messanger and you cant ring them, ABSOLUTELY AVOID AT ALL COSTS , THIS MAN WILL PAY EVENTUALLY , ITS CALLED KARMA ! AND YOU WILL NOT HIDE BEHIND NEW COMPANY NAMES , YOU ARE BEING WATCHED ! YOU ARE A SCAMMER

25 January 2025
Unprompted review
Rated 1 out of 5 stars

I bought a pond from this company and…

I bought a pond from this company and what can i say.. Absolute disgrace.
Was told up to 4 weeks to deliver ended up taken 6 weeks. It arrived with all scratches on it and the man told me to just get some spray paint. I was also told i have to wait another 10 days before i put any water in it. After them 10 days i was filling it up bit by bit. And what a surprise the window started leaking. So i had to start emptying it again.
I had to get someone to come and seal it properly as i couldn't be bothered to try and return. The workmanship that's gone into these ponds are absolutely terrible.
Avoid at all costs.
Not even made straight. Absolutely a mess.
If anyone wants to see the picture of the mess get in contact i have about 150..
Don't do the same thing as me and make the mistake.
Avoid.
It's a shame it won't let me add pictures so i could show the state of it

Reply: no i did not start to fill in "there and then" i waited as told. Filled it up bit by bit as stated. Quite sad that they've decided to lie and make up stuff on a reply. I suggest you ask your husband about the marks as i asked him about them as soon as it come off the trailer before it even entered my garden. And its a good job i had a trolly to lift it as would of just dragged across the concrete. I have read other reviews about your attitude so this isn't obviously a first.
On investigation you've recently closed down a business and set it up in a different name because of the bad feedback.
I will be posting this else where to make people aware and add photos so people can see your workmenship

13 September 2025
Unprompted review
Peak Ponds and Aquariums Ltd logo

Reply from Peak Ponds and Aquariums Ltd

I did apologise for the delay and explained it was due to being very busy. Such a shame you could not have contacted us if you had a problem and let us rectify it before coming on here. If it leaked from the window it will be because you started to fill it too soon. You will have been told to leave it 10 days from when the window was put in, which was on the sheet given to you on delivery.
We went above and beyond to deliver this pond to you, the driver and a warehouse guy delivered it and they said they had to get it round the back of your house, through narrow gateway and then lift it over another pond to get into place, this is when it will have been scratched, as it was no easy task, it certainly will not have arrived like that. They also said you started to fill it there and then and advised you not to.
We do have a lot of happy customers who come back time and again.

Rated 1 out of 5 stars

I wish I had done my research!

My experience with this company was extremely frustrating. I ordered a custom animal tank (122x60x50cm) and was told it would be made with 6mm glass. Communication at first was fine, which gave me confidence. Unfortunately, that didn’t last.

When the tank arrived, the delivery felt rushed. We noticed right away that the glass corners didn’t sit flush, but our concerns were brushed off. After a closer look, more problems became clear: poor workmanship, chipped corners, sharp edges, sloppy silicone, incorrect height, and – worst of all – the front and back panels were only 4mm thick, not 6mm as promised. When we tried to raise the issue, the man on the phone was rude and unwilling to help. They refused to collect the faulty tank. PayPal wouldn’t help either unless I returned it myself, which wasn’t possible.

After sending formal complaints, they eventually arranged collection and refunded me — but only after a long, stressful battle. To make matters worse, this isn’t the first time this company has shown it cannot be trusted. They were previously trading as Jungle Pets before the business was dissolved, and a quick search will show numerous bad reviews from other customers with similar experiences. I urge anyone considering them to look up those reviews as I personally wouldn’t recommend this company to anyone. Not once has this company said sorry either!

25 July 2025
Unprompted review
Rated 5 out of 5 stars

Lisa & Mike

Lisa & Mike, wow what can I say. Amazing service from start to finish, delivered within timeframe and with great knowledge and advice given for future use.

10 July 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend PPA Ltd

Great company to deal with, I ordered 24 aquariums, bespoke in size. Made within agreed time and delivered on time by Lisa & Mike. Good quality builds , will go back again as and when I need more aquariums building... All aquariums were supplied with a poly base too..

25 July 2025
Unprompted review
Rated 5 out of 5 stars

This was the second fibreglass pond…

This was the second fibreglass pond with viewing window I have ordered from this company. Lisa arranged delivery, even helping us with the job of unloading and getting into position. Pond is great , absolutely no issues. Would definitely recommend this company.

9 April 2025
Unprompted review
Rated 5 out of 5 stars

Hi,i ordered a 9ft x3ft with a window…

Hi,i ordered a 9ft x3ft with a window from mike and Lisa and what a great experience, everything was explained very well and the delivery was spot on ,after I had set everything up and filled the tank it looked amazing,very well built and the blue background was great which mike explained this would be better than black,so if you want a well built tank at a good price these are the people to buy from.thanks to mike and lisa

16 July 2025
Unprompted review
Rated 5 out of 5 stars

Had a 8ft X 4ft pond made and delivered…

Had a 8ft X 4ft pond made and delivered by Mike and Lisa they fully helped to manoeuvre it round to the back garden as this was not an easy task. Everything was explained fully and the pond set up looks amazing, very happy with our purchase

5 July 2025
Unprompted review

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