Pearl Schweiz GmbH Reviews 1,453

TrustScore 3.5 out of 5

3.5

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Company details

  1. Events & Entertainment

Written by the company

Die PEARL Schweiz ist angetreten, um anders zu sein als die anderen. Besser, innovativer, sympathischer. Aber das nicht zu jedem Preis, sondern eben günstiger. PEARL zeichnet sich durch ein gesundes und stetiges Wachstum aus. Mit seinen rund 16'000 Produkten ist PEARL eines der führenden Versandhäuser in der Schweiz in den Bereichen Elektronik,Technik, Haushalt und Lifestyle. Ziele stehen damals wie heute Tag für Tag im Mittelpunkt der PEARL-Philosophie. Alle arbeiten mit Leidenschaft für eines: Die bestmögliche Auswahl für die Schweiz mit innovativen Produkten aus allen Bereichen des Lebens.


Contact info

3.5

Average

TrustScore 3.5 out of 5

1k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 1 out of 5 stars

BEWARE OF THIS SCAMMER

BEWARE OF THIS SCAMMER! This online shop is more on fooling people. NEVER try ordering here if you do not want to waste your hard earned money. I waited for ages for my parcel, paid in advance but never delivered. This company should be charged legally for scamming, no other shoud experience the same.
AVOID TO ORDER HERE AT PEARL.CH!!!

15 November 2024
Unprompted review
Rated 1 out of 5 stars

They promised delivery within 4 days

They promised delivery within 4 days, after 3 weeks no delivery. After asking by mail, they said, delivery problems. But they were not able to inform in advance. Will never buy there anymore.

21 October 2024
Unprompted review
Rated 1 out of 5 stars

False Warehouse Availability and Slow Shipping - Disappointing Experience

I am deeply disappointed with my recent purchase experience on this website and feel compelled to share my frustration with potential buyers.

The site vigorously advertised the availability of products in their warehouse in Switzerland, promising swift shipping within 2-3 days. Intrigued by this efficiency guarantee, I placed an order with the expectation of receiving my item promptly.

However, reality proved to be quite different. After a week of anxious waiting, I reached out to customer service to inquire about the status of my shipment. It was only then that I was informed the product was not available in the Swiss warehouse, as initially stated, and they were dependent on the manufacturer.

This discrepancy between advertisement and reality is unacceptable and has significantly eroded my trust in this site. The lack of transparency and misleading information is inexcusable.

Not only was I denied the promised fast shipping, but I was also forced to contend with a considerable delay and the frustration of prolonged anticipation. The clear lack of inventory management and reliance on the manufacturer should be communicated to customers before purchase. I obviously canceled my order!

I strongly advise fellow shoppers to avoid this site at all costs!

8 November 2023
Unprompted review
Rated 1 out of 5 stars

Absolute charlatans and should be…

Absolute charlatans and should be avoided!! Placed an order which indicated items would be dispatched in 1 or 2 days... Now 10 days later I call them to see where the items are and am told they will be available in another week!! They clearly bait customers with quick delivery dates and then when order is placed the actual delivery is much longer. Will never use them again.. Plus customer services lady was very rude!

20 April 2023
Unprompted review
Rated 1 out of 5 stars

Cannot deliver.

Ordered a mosquito net beginning of Mai, delivery in about three weeks, then 20th of June and now end of August. Don't need a mosquito net in winter.
Communication bad. Tel. hotline endless waiting, mails sometimes slow responce, sometimes within two days.
Cancelled my order. Never again.

6 July 2020
Unprompted review
Rated 1 out of 5 stars

No product

No product, no answer
Ordered 6 weeks ago. Nothing has arrived yet. Calling means endless waiting (and paying), mails are answered, but seems almost an auto-reply.
Would not recommend to order here ever!

12 June 2020
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