Pearlsdirect Reviews 

Fast delivery and excellent product

Very prompt delivery. Nice quality.

My pearl beads arrived today, they are absolutely beautiful and better than I expected. Shipping was very fast too!! Can’t wait to turn them into something fabulous!!

I had inherited a broken pearl necklace and Pearls Direct followed my instructions and re-strung the necklace, and made a bracelet plus a pair of earrings with the spare pearls all with new silver clasps. I am absolutely delighted with my ‘new’ jewellery! It all took less than a week to complete & everything was itemised on the invoice. I highly recommend Pearls Direct! Friendly emails - Thank you so much!

Each to order
Item is beautiful just what I was looking for

I have bought two pearl necklaces from Pearlsdirect and have been delighted with them - quality and lustre at such a reasonable price. I highly recommend this site.

Great service. Very helpful. Made exactly what I asked for and delivered quickly.

The company needs to put sometime and thought into how they receive feedback and process returns. After purchasing a product I sent an email enquiring was it was made of as it had broken. I attached a photo. I got a quick response by email which offered a refund or replacement (which I hadn’t asked for) and asked me to post the broken item back. The return postage was at my own cost which I didn’t mind if I was receiving a refund. They didn’t ask for any further photos or details of how the product broke before asking me to send the broken item back. Once they received they item they said they wouldn’t give me a refund as I only sent the broken item not the full product (this was not outlined in their initial email asking for the return). They also could have easily been identified the issues with the product through the photos or if they asked me to send closer photos. I found their processes were very sloppy, and they need to set up some professional and clear returns processes which they have actually put some thought into. I also thought there was no respect for my time asking me to send items. Both the product and the service were very average.

Great products, quick personal service.

Thank you for the very prompt delivery of my order. I love the pearls and wonderful yellow agate. I like ordering from your website, such a wonderful collection of carefully curated beads.

The product (silk for restringing) was easy to find and order, exactly as expected and arrived quickly.

Very good pearls and advice thank you. Fun and memorable project making my own necklace.

Easy to order. Quick and efficient delivery. What more can you ask for in todays market!

Fast, great quality and good service.

Arrived promptly, item as described

Very quick to deliver the clasp with good communication from Steve.
Good quality clasp .

The beautiful button pearls were delivered quickly and in excellent condition. They have a good lustre and the holes were expertly drilled, dead center of each pearl, so the finished effect after knotting, was very good and even. I am delighted to have finally been able to replicate a favourite necklace that I lost some time ago and always missed.

So delighted with the clasps I bought. Beautiful quality. I get so fed up with items arriving and they don’t match the photos on the website. No fear of that with Pearls Direct. I didn’t know sizes of the ones I liked so I actually phoned for advice and they really helped me chose the right ones for the pearl necklaces I’m stringing.
Thank you for sharing your knowledge and experience. It’s invaluable and I can’t wait to finish my necklaces.

I made several inquiry’s around the specific jewellery piece I needed for an anniversary coming up. Excellent service, polite staff and quick replies. Jewellery came on time and was exactly how I imagined it. My partner is very pleased and so am I!