Chloe, my claim advisor, was brilliant; she handled everything quickly and efficiently, kept me updated at every step, and always responded promptly. Thanks to her, the whole process was smooth and st... See more
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See what reviewers are saying
We had been with Pedalsure for 2 years when sadly our family e-cargo bike was stolen, in bright daylight at 9am close to a high street, after school drop. Chloe was very helpful and approachable thro... See more
Unfortunately had a bad crash with a white van which caused considerable damage to my bike. Within a day of lodging my insurance claim Pedalsure swiftly assessed the details and, once I provided t... See more
Could not fault Pedalsure.. My bike was stripped of its seatpost, saddle, handlebars and shifters which was quite an upsetting experience, since I’d just upgraded them. Pedalsure dealt with my claim s... See more
Company details
- Cycle Insurance Company
- Liability Insurance Company
- Personal Insurance Company
- Sports Insurance Company
Written by the company
Simple, quick and affordable insurance for you and your bikes. We’re dedicated to cycling insurance and we've been doing it since 2014. This focus means we’re able to deliver the best value, most comprehensive cover and provide quick customer service that you can rely on. We work smart so you can Ride.Smart. We insure all types of bikes, from road bikes and mountain bikes, to e-bikes and cargo bikes.
Contact info
Suite 3, Dukes House, SL4 1LD, Windsor, United Kingdom
- 0800 888 6745
- cservice@pedalsure.com
- pedalsure.com
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Professional rapid support
I was genuinely blown away by the speed at which my claim was dealt with, and how helpful Sasha was throughout the process. They were professional, reasonable and a true pleasure to deal with. Would give 6 stars if possible.
I wouldn't want my bike wheels to be stolen again, but if they were I know I have my back covered.
My bike was stolen while i was at home…
My bike was stolen while i was at home and therefore the door to my conservatory was unlocked at the time as i was periodically in and out. An opportunistic thief walking the back of my terraced street took the opportunity to steal my bike and because the door wasn't locked they refused to pay out. To the letter of the policy they're right (has to be force entry) but defeating common sense and reasonability.
Easy to set up and now my bike is…
Easy to set up and now my bike is insured
And good value for the money Happy customer.
I found it very straightforward and easy. Experience.
I found it very straightforward and easy, everything was well set out straight to the point. Let you know exactly what are you going to get and what you want. definitely a first class website. Thank you. Roy .
it was okay and easy to use
It was a difficult time having my bike…
It was a difficult time having my bike stolen, was bought during the pandemic and was my dream bike. Pedalsure were polite, helpful and understanding and dealt with the claim quickly and with no fuss. Made a bad situation much easier to handle and I am very appreciative of their approach. As a footnote please ensure you keep all receipts is my advice as it makes the claim easier
Simple process
As always quick response and fast…
As always quick response and fast payment process, best decision ever to joining pedalsure.
My daughter insures her bicycle with…
My daughter insures her bicycle with you and recommends you so I did the same
I’ve heard your very good if we ever needed to contact you
Great company when you have a claim
Could not fault Pedalsure.. My bike was stripped of its seatpost, saddle, handlebars and shifters which was quite an upsetting experience, since I’d just upgraded them. Pedalsure dealt with my claim swiftly and efficiently and made the whole experience much more bearable.
Very responsive
I had to put a claim in, and they were responsive and I felt things were being processed in a good way. I would recommend them.
Great service
Easy to get insured not the cheapest…
Easy to get insured not the cheapest but apart from that it's good ,not able to download insurance paper work for the bike,so if could be posted to me it help me a lot
Slick and easy - Insured within minutes
I bought and new bike and within minutes my bike was insured and protected. The online process was slick and easy.
When the unfortunate happened I was…
When the unfortunate happened I was pleased to be dealing with a good insurer whose highly skilled empathetic staff made it a smooth process. I highly recommend Pedalsure
All of the procedures to applying for…
All of the procedures to applying for insurance is nice and easy as a lot of people have difficulty with most forms
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