Didn’t expect much but I can see basically everything except for direct messages. They even provide me with highlights. Hopefully direct messages will be available someday though. Great customer care,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It’s still my first day so the service is still ramping up, so far so good. I must say though that I was pleasantly surprised by the fact that there are actual agents handling customer support. I h... See more
Company replied
Though the technology does not always work immediatly its the only service i know that delivers results. They have great customer service and are always willing to help like the agent called Nicky i... See more
Company replied
The app indeed provides access to private accounts. It has some flaws with the update time, I wish it was more frequent. But overall my experience was good, especially with their support team, Julia M... See more
Company replied
Company details
- #3 of 3 best companies in Data recovery service
Written by the company
Peekviewer is your go-to online story viewer. Whether you're curious about a public or private profile, want to explore fresh stories, or dive into intriguing highlights, Peekviewer lets you do it all anonymously and without an account. View social media content hassle-free!
Contact info
63-66 HATTON GARDEN, 5TH FLOOR, SUITE 23, EC1N 8LE, London, United Kingdom
- support@peekviewer.com
- peekviewer.com
3.5
Average
507 reviews
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
saved deleted stories easyyy
16 February 2026
Reply from Peekviewer
Hi, Skye!
Thank you for your feedback! We’re glad to hear you were able to save deleted stories easily — that’s exactly the kind of convenience we aim to provide.
We truly appreciate your support and will continue improving the service!
Best wishes,
Peekviewer team
BEWARE – PAYMENT RECEIVED, BUT I’M UNABLE TO ACCESS MY ACCOUNT
I have only just registered for an account and I’m already feeling very wary. Luckily, I have only signed up for one month. I registered provided an email but was not asked to create a password. Payment was immediately taken from my bank account, but when I tried to login to my account. It asked for my email address and password. Having not created a password, I pressed the button requesting a password reset. However, it now tells me that my email address has not been recognised and at at the time of taking payment it said I would be sent an email confirmation of this payment, which has not been received.
Obviously this is of some concern to me as I am feeling right now that I have been scammed! Has anyone else had issues the same as this when they first registered? It is very, very disappointing.
26 February 2026
Unprompted review
Reply from Peekviewer
Hi, katie rodger!
We’re truly sorry to hear about your initial experience — we completely understand how concerning this must have felt, especially when payment was processed but access didn’t work as expected.
In your case, the issue was caused by a small typo in the email address entered during registration, which prevented the system from recognizing the account and sending the confirmation email. Once we identified this, we corrected the details and restored full access.
We’re glad the matter has now been resolved and that you’re able to log in successfully.
If you have any further questions or need assistance at any point, our support team is always ready to help.
Best wishes,
Peekviewer team
This company is a scam
This company is a scam. I paid for their services almost 90 days ago and have received nothing but empty promises. They offer a second account free but what is that worth if they cant even provide you with the initial information you paid for. Steer clear of this company as all they do is take your money and deliver nothing !!
Additional- They offered a refund great but that's not really the point. I gave them money for a service which they either could not or would not supply. I wanted this information or I would not have wasted my time signing up. For almost three months all I got were excuses why I had nothing. They said it was a priority but it never felt like it. Why were other customers getting their information and I was not ?? They need to be honest about their services. From my experience they offer no service. In fact all I got was a disservice, because now almost three months latter I have to start al over again with someone else. To really make this right they need to step up and supply me with the service I paid for not just a simple refund. What A Waste of Time !!
24 February 2026
Unprompted review
Reply from Peekviewer
Hi, jimmy!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Peekviewer team
patience required… this is not instant…
patience required… this is not instant at all. u wait weeks and only see updates once daily…. i kept thinking something was wrong bc nothing changed all day. later found out it updates only every 24h…..
19 February 2026
Reply from Peekviewer
Hi, Caitlin Fletcher!
Thank you for your honest feedback. We completely understand how frustrating it can feel when nothing seems to change during the day, especially if you’re expecting instant updates.
Yes, the system refreshes approximately every 24 hours, and we know that waiting can be confusing at first. We truly appreciate your patience and will continue working on making the update process clearer and smoother.
Best regards,
Peekviewer team
Don’t fall for them
Don’t fall for them, they never send any codes when cancelling subscription!
Scam
26 February 2026
Unprompted review
Reply from Peekviewer
Hi, Daweed!
Thank you for taking the time to share your feedback with us. Firstly, we sincerely apologize for your less-than-satisfactory experience with our product. Your feedback is invaluable to us, and we deeply regret any inconvenience this may have caused you.
We requested some additional information so that we can investigate it further. We hope that after that, we will be able to find a solution and improve your experience of using our product.
Best wishes,
Peekviewer team
works but communication lacking…
works but communication lacking, wish they explained waiting better upfront. felt lost... still got access after few days.
23 February 2026
Reply from Peekviewer
Hi, Josh!
Thank you for your honest feedback. We’re sorry the waiting part wasn’t explained clearly from the start — we understand how that can make you feel lost.
We’re glad you received access in the end, and we truly appreciate your patience. We’ll continue working on clearer communication and a smoother experience overall.
Best regards,
Peekviewer team
good tool just slow start
the waiting part is annoying at first. I kept checking every day. after some time it actually worked and stories and posts load fast.
24 February 2026
Reply from Peekviewer
Hi, Henry!
Thank you for your honest feedback! We understand that the waiting part can feel frustrating, especially when you’re checking every day. We truly appreciate your patience.
We’re glad to hear that once everything was ready, stories and posts loaded fast and worked smoothly for you. We’ll continue improving the process to make it even better.
Best wishes,
Peekviewer team
I was overthinking a lot about some…
I was overthinking a lot about some insta stuff. Peekviewer helped me check things quietly. seeing everything helped me relax. really thankful for that.
16 February 2026
Reply from Peekviewer
Hi, Megan!
Thank you for sharing this with us. We’re really glad Peekviewer helped you check things quietly and gave you some peace of mind. Feeling calmer and more reassured is truly important.
We appreciate your trust and will continue improving the service to keep it reliable and easy to use.
Best wishes,
Peekviewer team
Nicky Brown from customer service has…
Nicky Brown from customer service has helped me a lot. The experience with app some bumps on the road but getting there.
24 February 2026
Unprompted review
Reply from Peekviewer
Hi, Rose!
Thank you for your honest feedback! We’re glad to hear that Nicky Brown was able to support you along the way. We’ll be sure to share your kind words with her.
We understand that every journey can have a few bumps, and we truly appreciate your patience as we continue improving the app experience.
Best regards,
Peekviewer team
support was really nice
had question when waiting felt long. Julia replied really kind n explained everything. after that acc appeared. good support matters alot!1!
16 February 2026
Reply from Peekviewer
Hi, Ethan!
Thank you for your kind feedback!
We’re glad Julia was able to support you and explain everything clearly during the waiting period. It’s great to hear the account appeared and that you felt well supported — that truly matters to us.
Best regards,
Peekviewer team
Victoria Davis'jelped me with my…
Victoria Davis'jelped me with my questions about the app great app
23 February 2026
Unprompted review
Reply from Peekviewer
Hi, M Owes!
Thank you for your feedback!
We’re glad Victoria was able to help you with your questions and that you’re enjoying the app. We truly appreciate your support!
Best regards,
Peekviewer team
took money ($225) out of my account…
took money ($225) out of my account without me signing up for the premium package. Even after taking the money from my account illegally, it’s been one month with absolutely so process. Would love to talk to customer care ASAP. DO NOT USE THIS APP
28 January 2026
Unprompted review
Reply from Peekviewer
Hello,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it.
Please know that we’ve reached out to you directly via email to resolve this matter as quickly as possible. If you haven’t received our message, feel free to contact us at support@peekviewer.com with your order details.
We’re committed to making this right and improving your experience with us.
Regards,
Peekviewer Team
private page opened after 16 days wait……
private page opened after 16 days wait… but worth it
16 February 2026
Reply from Peekviewer
Hi, Mollie!
Thank you for your feedback! We understand that waiting 16 days can feel long, and we truly appreciate your patience.
We’re glad to hear it was worth the wait and that everything worked for you in the end. Your support means a lot to us!
Best regards,
Peekviewer team
works better on desktop
used it on laptop and felt smoother. mobile was bit slower. still worked though. just took patience.
22 February 2026
Reply from Peekviewer
Hi, Brandon!
Thank you for sharing your experience! We’re glad to hear everything worked for you, especially on laptop.
We appreciate your note about mobile speed and will continue working on improving performance across all devices. Thanks for your patience and support!
Best regards,
Peekviewer team
I like that I can watch stories…
I like that I can watch stories download posts and see followers in one place and anonymously. don't want to use insta at all so use Peekviewer to see my kid page
16 February 2026
Reply from Peekviewer
Hi, Joel!
Thank you for sharing your experience! We’re glad you like having stories, posts, and followers all in one place — and that you can view everything anonymously.
It’s great to know Peekviewer helps you stay informed without needing to use Instagram directly. We truly appreciate your support!
Best wishes,
Peekviewer team
Very bad site no advertised free trial
Very bad site while offered a free trial there is no such thing funds are taken immediately. The 14 day refund process does not exist. Also data is non-existent services are nonexistent. Stay away from this site if you don’t want headaches.
20 February 2026
Unprompted review
Reply from Peekviewer
Hello Teri,
We’re truly sorry to hear about your experience and appreciate you taking the time to share it.
Please know that we’ve reached out to you directly via email to resolve this matter as quickly as possible. If you haven’t received our message, feel free to contact us at support@peekviewer.com with your order details.
We’re committed to making this right and improving your experience with us.
Regards,
Peekviewer Team
Don’t give this company money
Don’t give this company money. They use sketchy pricing strategies and aren’t up front or clear about how long their “service” is supposed to take or how much it costs. They claim to offer refunds within a certain time period but they will try to manipulate you by saying it is taking longer than usual to get you to hold on to hope until the refund period has passed. If you really fight with them they’ll give you a partial refund but even then won’t be cooperative.
13 February 2026
Unprompted review
Reply from Peekviewer
Hello Evan,
Thank you for reaching out. We’ve reviewed your case and processed a refund from our side. You should see the funds reflected in your account within a few business days.
We’re sorry your experience didn’t meet expectations and appreciate your understanding.
Regards,
Peekviewer Team
fine service just wish updates would be…
fine service just wish updates would be more often
16 February 2026
Reply from Peekviewer
Hi, Faith!
Thank you for your feedback! We’re glad to hear you find the service good overall.
We understand you’d like more frequent updates — we’re continuously working on improving refresh speed and overall performance. We appreciate your support!
Best regards,
Peekviewer team
The process was quite slow
The process was quite slow. At first I thought they scammed me because I was waiting nearly a month with no results. But now I have the info, so the service is legit. Julia Manson helps me with account updates
20 February 2026
Unprompted review
Reply from Peekviewer
Hi, Tomek!
Thank you for sharing your honest experience. We completely understand how frustrating the waiting period can feel, especially when results don’t appear right away. We truly appreciate your patience.
We’re glad everything was successfully updated in the end and that you received the information you needed. And thank you for mentioning Julia — we’ll be sure to pass along your kind words to her!
Your trust means a lot to us.
Best regards,
Peekviewer team
Reply from Peekviewer
Hi, Fredy!
Thank you so much for your kind words! We’re delighted to hear that Nicky Brown was a great help. We’ll be sure to pass your feedback along — it will mean a lot!
We truly appreciate your support.
Best regards,
Peekviewer team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.