Peepal Group Reviews 628

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

From day one until the very end, Dipes was incredibly helpful and supportive throughout my whole mortgage journey. We faced so many problems along the way — especially when the lender offered us a m... See more

Rated 1 out of 5 stars

Peepal estate is one of the dishonest estate agent in my experience. I had a worst service with them in my 2 years of contract as a landlord. Their agent in Swindon has no work ethic and doesn’t have... See more

Rated 5 out of 5 stars

We were guided throughout the mortgage and protection process by Smriti Shrestha Pun of Swindon branch. Everything was done 100% smoothly without even having to pop in to the office and personally see... See more

Rated 5 out of 5 stars

Thank you Peepal Mortgages for your great service, excellent communication and executing professionalism for the whole process in achieving our 2nd property. It was an absolute pleasure to have yo... See more

Company details

  1. Estate Agents
  2. Home Insurance Agency
  3. Income Protection Insurance Company
  4. Life Insurance Agency
  5. Mortgage broker
  6. Property management company

Written by the company

We are a One-Stop Solution for your personal finance/property needs. We can help you with your Mortgage, Insurance, Sales, Lettings, Wills & more! Peepal for the people.


Contact info


4.2

Great

TrustScore 4 out of 5

628 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 50% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I highly reccommend using Peepal’s for…

I highly reccommend using Peepal’s for mortgage services. Amit my mortgage advisor was super helpful and very informative. He was always available to answer all my queries and made my experience very smooth and hassle free. Really appreciate.

2 April 2024
Unprompted review
Rated 5 out of 5 stars

Waoh! Great Team, Awesome Service!

Waoh! What can I say? A lot I suppose!

I would like to appreciate the whole team of Peepal, very amazing, committed and patient client-centred team👏👏👏
I dedicate this review especially to Kishan who I met for the first and made my experience above and beyond amazing. Thank you for being patient, dogged and methodical. I would like to commend your communication skills 👌🏽 really top-notch! In the end, your impeccable attitude made me choose the property and you followed through 👏 Thank you Peepal.

10 April 2024
Unprompted review
Rated 5 out of 5 stars

Yok,

Yok,
I just wanted to express my appreciation for the excellent service you provided. Yok was responsible and willing to answer all my questions made the experience stress-free and seamless. I appreciate all your hard work and dedication to ensuring our satisfaction. I am alway satisfied with their full marks service.

21 March 2024
Unprompted review
Rated 5 out of 5 stars

We would like to extend our gratitude…

We would like to extend our gratitude to Mr Amit Jung Swar and peepal for his very hard work, being very efficient and honest, consistently being huge support in our entire journey of purchasing this property. We highly appreciate and recommend to use Peepal mortgage agency without any hesitation. We wish them success in their future.👍👍👍🙏🙏🙏
Trishna and Anugrah

20 March 2024
Unprompted review
Rated 1 out of 5 stars

extrememly disappointing experience with peepal estate agents

had a very painful experience with the Peepal letting agent. I must caution others against using their services. They prioritise their own financial gain over the interests of their clients. their customer service is very poor, so much so that I paid extra charges just to get rid of these money-hungry parasites. after almost of year of not using their services, I just discovered they had taken payment from both myself and my tenant without letting each other know for fixing the stuck door key that my tenant accidentally caused.

16 March 2024
Unprompted review
Peepal Group logo

Reply from Peepal Group


Thank you for taking the time to share your experience with us. We sincerely apologize for any inconvenience or frustration you encountered while working with Peepal letting agent. Our goal is always to provide excellent service and support to our clients, and it's disheartening to hear that we fell short of your expectations.

We take feedback seriously and strive to continuously improve our services. In order to address your concerns and rectify the situation, we would greatly appreciate the opportunity to discuss this matter further with you. If possible, could you please email us at estateagents@peepal.co.uk providing us with more details such as your name, contact information, or any other information that would allow us to verify your experience? This will help us investigate the issue thoroughly and take appropriate actions to prevent similar occurrences in the future.

Once again, we apologize for any inconvenience caused, and we look forward to resolving this matter to your satisfaction. Thank you for bringing this to our attention.

Rated 5 out of 5 stars

Highly recommended

Thank you peepal mortgage ( Bexleyhtath branch ) for helping us to buy the new house. Specially thank you Pallavi Shrestha baini for your help and advice.you are very humble, nice, hard-working and helpful person. You are the best 👍 thank you again from Thapa family.
I highly recommend peepal mortgage and the advisor Pallavi shrestha..

31 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

As a First Time Buyer, you will be guided and have everything explained to you. Peepal will support you and do all the admin, and everything is calculated (AIP) according to what is necessary.

My experience has been excellent. I am guided through the process of starting and supported in decisions and comparisons of the property which is with savings and earning. All of the work is done for me and I felt empowered by my advisor. My mortgage offer was concluded and ready within a few days for the first property but with some reasons I have changed property and which needed more hardworking for an offer. Brilliantly done for another as well after long hardship. I would highly recommend to my friends and family.
Thank you Smriti sister and team from Peepal Swindon. Appreciated.

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Highly Recommended Service

Highly appropriate, reliable trust the team with my every penny.

Thank you for your service and look forward to engage, interact and collaborate soon in future

29 November 2022
Unprompted review
Rated 5 out of 5 stars

Thank you Peepal Mortgages for your purchase of 22 Laurel Drive in High Wycombe.…

Thank you Peepal Mortgages for your great service, excellent communication and executing professionalism for the whole process in achieving our 2nd property. It was an absolute pleasure to have you as our Mortgage Advisor and thank you once again for your help and advice for smooth and stress free process. Looking forward to work with you guys again in the future. Well done to the whole Peepal Mortgages team specially Priya Gurung bahini who worked hard to made this happened.

Bal & Bhul Pun
Homemover Client
🌠🌠🌠🌠🌠

8 September 2023
Unprompted review
Rated 5 out of 5 stars

Soni is Brilliant!

Having recently moved back to the UK from Australia, Soni from Peepal Aldershot couldn't have made it simpler for my family and I to move into our new rental.

7 September 2023
Unprompted review
Rated 5 out of 5 stars

I recently had the pleasure of working…

I recently had the pleasure of working with Pallavi Shrestha from Peepal mortgage as my mortgage advisor and I must say that her brilliance truly stood out throughout the entire process. From our first conversation to the successful closure of my mortgage, pallavi’s expertise, dedication, and personalized approach exceeded all expectations.
I strongly recommended Pallavi Shrestha from Peepal mortgage for her excellent service.

24 August 2023
Unprompted review
Rated 5 out of 5 stars

One of the Peepal's sales…

One of the Peepal's sales representative Ms Binita Malla Gurung solely dealt with me as my mortgage advisor. She provided professional advice for me as and when required. I believe she has in depth knowledge of mortgage and property market. Her timely advice and professionalism helped me to secure mortgage on time, thereby successful completion of the property that I bought. She is to be commended for her professionalism. I do not hesitate to contact Peepal Mortgages and Binita in particular, if I were to buy another property in future.

7 July 2023
Unprompted review
Rated 5 out of 5 stars

A Seamless Journey to My Dream Home: Sanjay from Peepal Mortgage Delivers Excellence

As a first-time homebuyer, the process of purchasing my dream house could have been an overwhelming and confusing journey. However, thanks to the exceptional support and guidance from Sanjay at Peepal Mortgage, my experience was nothing short of outstanding. From the beginning to the end, Sanjay was with me every step of the way, ensuring that I had a smooth and informed home-buying experience.
From the moment I first contacted Peepal Mortgage, Sanjay's professionalism and knowledge were evident. He took the time to understand my financial situation, preferences, and aspirations, providing me with a clear picture of what to expect during the entire home-buying process. His ability to explain complex concepts in a simple manner was truly commendable, as it helped alleviate any doubts or fears I had about taking this significant step in my life.
One of the most impressive aspects of my journey with Sanjay was his unwavering support and constant communication. Whether it was responding to my numerous questions promptly or keeping me updated about the progress of my application, Sanjay always made himself available. It was reassuring to know that I had a reliable and dedicated professional who had my best interests at heart.
While the majority of the process was smooth sailing, we did encounter a hurdle during the exchange of contracts. Unexpected issues arose, and it seemed as though the deal might fall through. However, Sanjay's expertise and problem-solving skills truly shone during this time. He helped me think clearly through the issue.
Throughout the journey, I felt empowered and confident in my decisions, all thanks to Sanjay's transparency and guidance. He made sure I understood the terms, rates, and conditions associated with my mortgage, eliminating any potential confusion. I truly believe that his customer-centric approach is what sets him apart from the rest.
In conclusion, I am beyond satisfied with the service provided by Sanjay at Peepal Mortgage. The support and assistance I received from him made the process of buying my first house an enjoyable and memorable experience. If you are a first-time homebuyer or even a seasoned one, I wholeheartedly recommend Sanjay and the team at Peepal Mortgage for a hassle-free and informed journey towards homeownership. Their professionalism, expertise, and personalized care will make all the difference in turning your dream home into a reality. Thank you, Sanjay, for going above and beyond in making this significant milestone possible!

10 July 2023
Unprompted review
Rated 5 out of 5 stars

Big thanks to Pallavi Shrestha for such a great service.

I highly recommend Pallavi Shrestha from Peepal Mortgages for her services as a Mortgage & Protection Adviser. She was quick, clear, reliable, and trustworthy. She took the time to understand my needs and goals, dedicating herself to finding the best possible mortgage for me. I would not hesitate to recommend her to anyone who is looking for a mortgage.
Also, a big thanks to the entire team of Peepal Mortgages. I had a great experience with this company. The service was top-notch, and I'm satisfied with their service.
Thanks!

25 July 2023
Unprompted review
Rated 5 out of 5 stars

Happy customer

Buying a house is very stressful. But Peepal Mortgage made our life easy.Excellent customer service, very polite staffs and made us all time welcomed. Every steps went smooth during the process and lots of advices, knowledges and assurances were given by Priya Gurung. I am very pleased and happy that we chose Peepal Mortgage.
Thank you Peepal Mortgage Team and special thanks to Priya Gurung.🙏
Santa and Jit gurung

21 June 2023
Unprompted review
Rated 5 out of 5 stars

I'm delighted to provide a fantastic…

I'm delighted to provide a fantastic review for Mr. Dharam excellent work! His dedication and expertise shine through every aspect of his creations. The attention to detail is impeccable, and his innovative approach brings a fresh perspective to the field. His work exudes passion and creativity, leaving a lasting impression on anyone fortunate enough to experience it. I highly recommend his exceptional talent, as he truly set a new standard for excellence in his craft. Bravo!

18 July 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look