Peep Eyewear Reviews 

306
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 53 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the repairs and the friendly, professional support provided by the knowledgeable team members. People truly love how their vintage or severely damaged frames are carefully restored to look completely brand new again. Consumers also note the impressively fast turnaround times and remarkably reasonable prices compared to traditional high street opticians. Reviewers consistently appreciate the clear and helpful communication maintained throughout the entire process, making it very convenient to order specialized lenses. Many individuals note that they would gladly recommend these services to anyone needing reliable eyewear solutions.

What people talk about most

Product

Consumers find product to be positive, highlighting exceptional frame repairs and high-quality lens... See more

Service

Customers consistently note positive experiences with service, highlighting prompt, efficient, and... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with the craftsmanship and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their exceptional helpfulness and... See more

Price

Clients share positive opinions on price, highlighting fair costs compared to traditional alternatives.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

From ease of ordering (the website is great and addresses all questions you could possible have) right through to delivery of my repaired frames (excellent communication throughout!) I would not hesit... See more

Company replied

Rated 5 out of 5 stars

Friendly, professional and helpful service. When asking questions they reply to the questions - and suggest alternatives or enhancements - and their own opinion - which so far has always been better t... See more

Company replied

Rated 5 out of 5 stars

Phenomenal brilliant amazing superb what more can I say! I saved a fortune having my rather abused glasses polished by these guys! No prescription change meant I didn’t need new glasses but the fram... See more

Company replied

Rated 5 out of 5 stars

I've used Peep Eyewear twice now, having started to experience migraines which I felt were probably being caused by too much screen time and poor glasses (vooglam, don't use!). I had a call with Chris... See more

Company replied


Company details

  1. Glasses store
  2. Eye Care Clinic
  3. Fashion accessories shop
  4. Optical Products Manufacturer
  5. Optician
  6. Sunglasses shop

Written by the company

Eco friendly, we mix the lost designs of yesterday with today's modern lens - every frame has a story to tell. Peep take eyes seriously, combining our knowledge of all things eye with our passion for vintage. Shop sustainably, support slow fashion and offset your footprint by planting a tree. Sourcing stand-out vintage glasses is what we do. Consciously curating collections, each of our vintage glasses and vintage sunglasses have been carefully chosen for quality and design.


Contact info

4.9

Excellent

TrustScore 5 out of 5

306 reviews

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1-star

No recent history of asking for reviews

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4.9

All reviews

(306)

51 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

5 star Miracle Frame repair with customer care

Peepeyewear one of the best services I have experienced in a long while. I had 2 frames repaired by them that I seemingly lost hope on wearing again, the frames looked as good as new.

I highly recommend Peepeyewear they're were so attentive from the start to the end of the job, they were always quick and responsive with questions and being super helpful. I really appreciated the work they show alot of pride and passion on its frame.

10 June 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the super review Chun, enjoy your restored frames and you know where we are should you need us again, team peep :)

Rated 5 out of 5 stars

Peep breathed new life into old frames

I had a ratty old pair of New Wayfarers that I love but they had become heavily oxidised. I took a chance on refurbishing them and they came back from Peep looking brand new ! 👏👏👏👏

20 June 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

So pleased you’re happy with your restoration Paul.. enjoy! Team Peep

Rated 5 out of 5 stars

Will make your life 500% more wonderful

I could consult a thesaurus and still have insufficient superlatives to describe how wonderful my whole experience was. Chris was fantastic and guided me (completely impartially) through the whole process of sorting the lenses out. Communication was excellent throughout and you will be hard pressed to meet nicer human being. The selection of frames was also fantastic and I am super happy with the pair I chose. Thanks to Chris and all the Peep team.

8 June 2024
Unprompted review
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Reply from Peep Eyewear

Aww thanks for rip roaring review Jamie! so happy to help - you know where we are should you ever need us again, Chris and the team :)

Rated 4 out of 5 stars

Favourite spectacles restored to function

Was able to speak on the phone to real people who were very helpful. Really excited to have 2 favourite pairs of spectacles, which my optician said were beyond repair, back again. Prompt straight forward service. So pleased. This is worth 5 stars, but I am always suspicious of 5 star reviews as I have been told to look for 4 star for genuine good reviews

16 June 2024
Unprompted review
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Reply from Peep Eyewear

Thank you for the great review Jane - happy to help you rewear your favourite pairs!
Chris & the team

Rated 5 out of 5 stars

Very good service

What a great experience! A very professional & personal service. I had two pairs of prescription sunglasses reglazed, one verifocals, one reading, and I am very happy with the results - thank you Chris & team.

1 June 2024
Unprompted review
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Reply from Peep Eyewear

Thanks for the kind words Sarah, so happy you’re pleased - enjoy rewearing your frames, Chris & Jo

Rated 5 out of 5 stars

Excellent quality lens , customer service and frames!

Really pleased with everything. Tried on 4 frames selected one and returns process was easy.
Good conversation with Chris about lenses , excellent customer service and advice .
Chose a varifocal sunglasses lens and the quality is EXCELLENT.
Saved a pair of glasses from landfill. 10/10

17 June 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you for the great review, glad you found the process easy and the quality excellent - enjoy your sustainable sunglasses! Team Peep 😎

Rated 5 out of 5 stars

Great service, fast, affordable and reliable!

I sent in a pair of pince nez (basically glasses with no legs that pinch onto the nose hence the name) for reglazing. I had already taken them to three opticians before hand and all refused to do them one in particular stating that no opticians would touch them. Undeterred I decided to try looking online enter peep whom immediately said they'd reglaze them no questions asked, they guided me through the whole process which was a big help as this was my first time doing something like this online. Not only did they reglaze the glasses they also drilled a whole in the right lens for a cord to go through like on the original lenses again no questions asked, the whole is the same size as and in the same position as the whole on the original lenses. Speaking of the lenses I can see through them perfectly and they have been put in the frames beautifully as if they were the original lenses. The price also is very good as it only cost £30 (without any treatments or thinning) to get the glasses done which is what my usual opticians used to be before they went up so it was great to see that peep was at a more affordable price. Peep have been very accommodating and efficient given how unique these glasses are especially given they are antiques, all in all I am beyond pleased with their service and will no doubt be employing there services again 5 stars!

13 June 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the great review Miles - so happy to help you rewear your antique frames - you know where we are if you need us again, team peep :)

Rated 5 out of 5 stars

Great experience

Great experience! I found Peep via Google search as I was looking for a way to get a pair of old frames (used to be my favorites) copied, ideally in a different colour. The interaction with the team from PEEP was great, friendly and very professional. They found the perfect colour acetate and executed the "copy" perfectly. Today I received the finished product. My new (old) frames are perfect and look fab!

11 June 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the smashing review Dirk - so pleased you're happy with your handmade replica frames. You know where we are if you want some more bespoke eyewear! Chris and the team.

Rated 5 out of 5 stars

Highly recommend

I couldn't recommend Peep Eyewear enough. I was looking for some custom adaptations to some frames I liked but weren't quite right. Chris gave me lots of time to talk this through and understand all the options so I could make an informed choice. His communication was great and he is very personable which made him very easy to trust with this decision as he showed he understood why the details were important to me. The finished product was created in a timely way, just as he laid out for me, and I am really happy with the result. A very positive experience from start to finish.

17 May 2024
Unprompted review
Rated 5 out of 5 stars

Quick and Efficient repairs

Needed urgent repairs in a short period to my sunglasses, The team at Peep Earwear was quick and efficient in receiving, fixing, and returning them in less than a week. In addition, went the extra mile in tightening the other hinge in my glasses.

29 May 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Happy to help Tyrese - you know where we are if you need any more repair work, team Peep.

Rated 5 out of 5 stars

Love Peep Eyewear

Love Peep Eyewear! Have had 2 sets of glasses now and they are the best company and so helpful! Chris spends time explaining everything and is so helpful in making sure your glasses are right for you. I recommend them to everyone! Kirsten

23 April 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thank you for such a lovely review Kirsten! So happy to help you find your perfect pair of sustainable glasses - you know where we are if your lenses need refreshing! Chris :)

Rated 5 out of 5 stars

Excellent service!

Very pleased I have found peep eyewear. They managed to fix my glasses, which I have been using for years and I didn't want to give it up. Chris responded on the same day when I enquired and he communicated very well throughout. The service is excellent! Very quick as well! I highly recommend them.

2 May 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

So happy we could help you rewear your favourite frames! We’re here anytime you need us,
Chris

Rated 5 out of 5 stars

Superb service by a team of professionals.

My glasses needed new lenses and a repair done. I am more than happy with the quality of the lenses, the repair standard, and the low cost.

Add to this, a great experience both on the very informative website and talking with Chris.

What more could you want ?

2 May 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the great review Thomas - happy to help! Here if you ever need us again, Chris

Rated 5 out of 5 stars

Fantastic customer service from Chris

I have a lovely pair of designer
sunglasses that had some scratches on the frames plus the nose pads were looking worn and tired - I contacted PEEP and dealt with Chris via WhatsApp and email - I was regularly updated and informed quickly as one part of my repair couldn't be completed due to colour matching. A refund was immediately activated for this - my glasses were returned looking brand new apart from the little scratch which is hardly noticeable now due to the cleaning etc - I highly recommend this company for their wonderful customer service

13 May 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks so much for your kind words Maureen - enjoy your revitalised glasses!
Chris

Rated 5 out of 5 stars

My parrot basically destroyed my BOSS…

My parrot basically destroyed my BOSS glasses by chewing them to death they were ready for the bin. I purchased the peep polish £50 which renewed my £350 glasses, money well spent, good service which included the return signed for post.

1 May 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Thanks for the great review Ian - so pleased we could restore your parrot damage. If he gets his claws on them again you know where we are! Chris

Rated 5 out of 5 stars

Great communication via WhatsApp

Great communication via WhatsApp, my glasses were returned within the week of sending it off. They were fixed as expected so could not recommend more!

16 May 2024
Unprompted review
Peep Eyewear logo

Reply from Peep Eyewear

Aw, Thanks for the great 5* review - We're super pleased you are happy with the results as well as our service.

If you ever need anything, please just get in touch : )

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