Peerspace Reviews 

580
•
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 80 reviews, reviewers had a great experience with this company. Customers find the platform extremely user-friendly, noting that the search features and booking process are streamlined and efficient. People also mention that communication with space owners is consistent, while personnel provide welcoming and professional assistance during events. Some reviewers were not happy with customer support and assistance when unexpected issues or booking changes arose. Consumers also noted that getting timely help from live agents or resolving problems can sometimes be frustrating and challenging. A few individuals additionally felt that platform fees or strict policies made certain arrangements less appealing for hosts.

What people talk about most

Booking process

Reviewers highlight ambiguous aspects of booking process, noting that the platform is generally very user... See more

Website

Customers consistently note ambiguous experiences with website as many reviewers find the platform simple to... See more

Service

Clients share ambiguous opinions on service, with some reviewers praising the platform as a great source of... See more

Staff

Customers had ambiguous experiences with staff, as many reviewers praised welcoming hosts who answered... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I appreciate Peerspace for the ease of access and booking process. However, the additional fees can be a bit outrageous. My overall experience has been great every time I have booked though.

Company replied

Rated 4 out of 5 stars

Peerspace is wonderful for smaller shoots under 20 people. That is the sweet spot. The app works great and the service is great too for us seasoned power hosts (400+ shoots and counting) , especially... See more

Company replied

Rated 4 out of 5 stars

Difficult to navigate the website they actually charge people scout which would discourage somebody using the service

Company replied


Company details

  1. Online marketplace

Written by the company

Peerspace is the leading marketplace for hourly venue rentals for meetings, productions, and events. The company opens doors to the most inspiring spaces around the world, from lofts and mansions to storefronts and studios. Peerspace welcomes guests to over 40,000 spaces where they can bring their creative ideas to life, and empowers hosts to earn additional income simply by opening their doors.


Contact info

4.1

Great

TrustScore 4 out of 5

580 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 81% of negative reviews

Typically replies within 1 week

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4.1

All reviews

(580)

89 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The venue I choose was perfect

The venue I booked for my daughters baby shower was beautiful, communication with the host was great. They quickly responded to all my questions. will definitely use Peerspace again.

20 May 2025
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Reply from Peerspace

Hi Donna, we're so happy to hear that you were able to find the perfect space for your daughter's baby shower! Congratulations to your family, and we look forward to assisting you again in the future.

Rated 5 out of 5 stars

Peerspace is a great solution

Peerspace has loads of offerings in a wide variety of locations. The app makes browsing and scheduling easy. This is a must have for orgs who are remote or hybrid and require meeting space from time to time. Also great for larger meeting spaces that can’t be accommodated by some offices. Highly recommend

3 August 2025
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Reply from Peerspace

Hi Molly, thank you so much for leaving this kind review! We are consistently working on ways to make locating spaces smoother, and we look forward to being your go-to app in the future!

Rated 5 out of 5 stars

Great experience from beginning to end.

Great experience from beginning to end.

1 June 2025
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Reply from Peerspace

Hello, we're so pleased to hear that your experience has been great thus far! If there's anything else you need please feel free to reach out, we're here to make sure everything is smooth!

Rated 5 out of 5 stars

Creatively inspiring

Everyone was so nice and open to our ideas!!! The spaces were beautiful and creative, though it was hot, it was still such a perfect setting for our shoot!

20 July 2025
Unprompted review
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Reply from Peerspace

Hi Aaliyah, we're so excited to hear that the spaces you found were beautiful and that our hosts were helpful. We hope you had a wonderful booking experience and look forward to assisting you again in the future.

Rated 3 out of 5 stars

Huge Space Rental Loss Incurred with Emergency Cancel Need

I have largely been very happy with the PeerSpace arrangement as a primary renter of photographic spaces/locations. However, I recently had to cancel my reservation on short notice (1 day) due to an emergency medical issue that had occurred with me. Not only did I lose my full rental amount, but I also had to absorb a lost deposit for the model that was booked. This cost me over 1,000 dollars. I got my $25.00 cleaning fee refunded (whoopee!). I am questioning the use of the site to book spaces in the future in lieu of this scenario repeating. I cannot afford to have this occur again. PeerSpace should consider a minimal processing fee in cases like this even if they required documentation to support the issue (medical or emergency issues). As is, this is not conducive to future bookings especially with new studios or locations. With previously rented spaces, at least I can reach out to the space managers directly and work something out without getting fully charged by PeerSpace. PeerSpace might consider offering cancelation insurance which might cover a majority of the lost funds to all parties. Bottom line: Why would I continue to use PeerSpace if the potential for a huge loss remains if a problem arises.

19 June 2025
Unprompted review
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Reply from Peerspace

Hi Philip,

We're so sorry to hear about your emergency situation and would be happy to provide some clarity. When bookings are created with hosts they reserve the requested time and are unable to provide their spaces for other guests for that time. While we understand that cancellations sometimes do have to happen, if the reasons for the cancellation are not supported under our Cancellation policy for Excused cancellations, we're unable to provide a full refund unless the host approves this.

We'll be sure to pass this idea along to our team for future consideration and appreciate any feedback as always.

Rated 5 out of 5 stars

My Peerspace experience was amazing and…

My Peerspace experience was amazing and everything that I wanted.

8 July 2025
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Reply from Peerspace

Hi Brittany, thank so much for leaving this 5 star review! We're so happy that your experience has been amazing thus far, and looking forward to helping you find perfect spaces for your needs in the future.

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ A hidden backyard oasis

⭐️⭐️⭐️⭐️⭐️ A hidden backyard oasis — absolutely perfect!

I recently had the pleasure of hosting my daughter’s 2nd birthday party in this stunning backyard rental, and I can honestly say it exceeded all of my expectations. The space was aesthetically beautiful, with thoughtful design details that made it feel like a serene private retreat.

The landscaping was immaculate and so well cared for — from the lush greenery to the cozy seating areas, every corner felt inviting and peaceful. It was the perfect place to relax, unwind, and enjoy the outdoors in total comfort.

What truly made the experience exceptional was the host. They were incredibly kind, attentive, and made us feel so welcome from the moment we arrived. Their attention to detail and genuine care for their guests truly set this stay apart.

If you’re looking for a unique and beautifully maintained space to escape and recharge, I can’t recommend this backyard rental enough. I’m already planning my next visit!

Best,
Ti’Aesha

7 July 2025
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Reply from Peerspace

Hi Ti'Aesha! Thank you so much for your thoughtful review! We're absolutely delighted to hear that your daughter's 2nd birthday celebration was such a special experience in our space. We look forward to many more events with you!

Rated 5 out of 5 stars

To be able to easily find spaces…

To be able to easily find spaces without a hassle is the reason why I choose to use Peerspace. I want to use to find a studio to do a photo shoot and I was able to find with no problem. The place was amazing, my client had an excellent shoot.

7 July 2025
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Reply from Peerspace

Hi Eladia, we're so pleased to hear that you were able to find an amazing space for your client's shoot. Thank you so much for this review, and we look forward to helping you find more amazing spaces in the future!

Rated 5 out of 5 stars

good service

good service and good communication, easy to use application

30 June 2025
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Reply from Peerspace

Hi Emmanuel, thank you so much for leaving this review. We aim to continue improving our users experience and are so happy that your time with us has been smooth. We hope you had a great booking and look forward to helping you find great spaces again in the future!

Rated 2 out of 5 stars

Inappropriate Host

I gave it 2 stars because the event still went well for my guests. they had a great time and my wedding was still nice and intimate just the way I wanted it. My main issue is with the host. I was looking for more information and see one of the bad reviews was about the very same host. His name is Lee and he was terrible from day one. I tried to cancel the booking but I booked it less than 90 days from the event which was my weeding and I would only get half of what I paid for back. This might be long but here are my points of everything wrong with the host and how Peerspace really needs to do a better job at protecting the guests and needs to establish better regulations. I had to beg to get my review taken down. I only left a review because Lee harassed me for two days to leave a positive review.

1) I reached out first to ask a few questions and he half way answered them but, he was very responsive but the second I booked the place (Paid in full with no option to put a deposit down first) he was difficult to get ahold of. He ignored my multiple requests to visit the home and do a walk through until I got stern and explained to him how important a walk through is. I needed to do a second visit with my caterer to do a final walk through and for her to see where she should set up the food and bar.

2) The first time we came to visit, I let him know we were on our way and we arrived 10 minutes early. Like the other reviewer stated, he didn't introduce himself and didn't seem very hospitable at all. The first thing out of his mouth was "You're early but, ok come on in."

3) The place was cluttered. He said he would clean everything out but still... There was a huge projector stand at the end of the pool that we were not going to use and he agreed to take it down. the patio area where we wanted to set up a buffet style food area was cluttered and he said he would clear it. One of the tables along side the pool was missing an umbrella and he said he would fix that.

4) This is when I realized that he lived there. It's not exactly a big deal but, I wasn't expecting the host to always be there. He never mentioned that he fully lived there and would be involved the entire time.

5) He put my caterer under the impression that he had space in the refrigerator to store food. He did not. I had a cake that ended up melting and falling apart because we couldn't store it before it was ready to go out because there was no space to store it not to mention the fact that the inside of the tiny refrigerator smelled like rotted meat.

6) I asked if there is a way for us to come the day before or earlier in the day just to decorate and he tried to charge me. Fine I guess but, the very day of the event he then tells me we can come over whenever to start decorating.

7) On the day of the event, none of the things he agreed to do was done. The front of the house garage area was still filled with junk. We put a banner up to cover it. He didn't clean up the kitchen, the refrigerator was unusable, didn't take down the projector stand, didn't put the umbrella up, didn't clear out the patio area as agreed upon.

8) The concrete area of the patio was not leveled and my cousin almost tripped so, we decided to rearrange the bar set up in a way where no one would end up tripping and possibly getting hurt. He didn't like my mother in laws idea and started to argue with her about the set up.

9) He was at the event the entire time. Like the other guest said, he was eating the food, drinking the drinks, dancing, bothering the guests, took pictures without my consent and at my wedding, walking around in old rolled up jeans and no shoes. He was barefoot walking around.

10) He tried to keep the decorations and tried to keep the leftover food and bottles of wine and prosecco. We made sure to take it with us.

11) The very next day, he sent several texts hounding me to leave him a glowing review. I was not going to do it until my mother in law let me know she left some things there and wanted me to go and retrieve them because she did not want to interact with him ever again. I ask him if he had them and he did but jokingly threatened not to give them back until I leave him a review. I went ahead and left the review out of fear that he wouldn't give her stuff back.

I contacted Peerspace to ask for them to please take down my review but they wouldn't do it unless I gave them a reason. I just didn't want to have a review up at all to avoid anymore confrontations. They refused to take it down without a reason so, I just said he harassed me to leave one and it finally got taken down but now, I feel like other guests should know about this host and the positive reviews are not truthful.

I wouldn't say not to book here, but I would say to be very careful who you book with and do more research on the host before deciding to book with them.

13 June 2025
Unprompted review
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Reply from Peerspace

Hi Shani,

Thank you so much for taking the time to leave your review. We're very sorry to hear about your experience.

As all hosts on our platform independently own and manage their spaces, they are responsible for supporting guests throughout their booking. We work hard to ensure a positive and safe environment for everyone, and when we receive a request to remove a review, we take the time to understand the full context. Reviews are required for each completed booking and are only removed under specific circumstances. They provide valuable insight for hosts and allow them to learn from guest feedback.

Our Community Guidelines, as outlined in our Terms of Service, require all users to communicate honestly and respectfully. Any behavior that harms, intimidates, or interferes with others' use of the platform is strictly prohibited. If harassment occurs, it's vital that we’re made aware so we can take appropriate action to protect future users and address the issue.

When you make a booking on the Peerspace platform, a cancellation policy—set by the host—is always attached. This policy determines the refund amount you may be eligible for if you cancel. The policy details are clearly disclosed at the time of booking. Please keep in mind that once you reserve a time slot, it becomes unavailable to others. Hosts often adjust their schedules to accommodate your booking, so cancellations can impact their planning.

Please rest assured that your feedback has been documented, and the host has been flagged for review by our Host Management team. We genuinely appreciate your understanding and your help in keeping our community safe.

Rated 2 out of 5 stars

Penalizes users for no reason.

I appreciate the service. However, those of us who rent our space are penalized if we allow an offer to expire. The problem is that we can't cancel the reservation if it turns out that we are unable to accommodate the prospective guest. Sooo, no option to cancel the request, but we are penalized if we allow it to expire? Make it make sense.

14 June 2025
Unprompted review
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Reply from Peerspace

Hello S.P,

Thank you so much for leaving this review, we'd be happy to provide some clarity.

When booking requests are sent you have the option to decline or accept the request from your account. If you need to cancel an active booking you would submit a cancellation request by following these steps:

1. Navigate to the bookings tab of your account.
2. Click on the booking in question.
3. Click “Cancel Booking”, located at the top of the page.
4. You will need to include a reason for cancelling the booking and click the purple “Cancel Booking” button to finalize the cancellation request.

If you send an offer to a guest and it expires you are not penalized since it counts as a response to the guest. You are only penalized when you don't respond to an inquiry or a booking request.

We hope that clears up any confusion and thank you for this feedback!

Rated 5 out of 5 stars

Great way to find the dream location for photo / video shoots

I decided to use Peerspace to find a location for a photoshoot that I was planning. The website was super easy to use and I was able to narrow down options based on price, themes, and location, eventually finding the perfect studio that fit my vision and budget.

Booking was easy and I was even able to reach out to the host for a last minute change that he was able to accommodate.

I highly recommend Peerspace if you're a photographer / videographer looking for a place for your next shoot.

31 May 2025
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Reply from Peerspace

Hi Sean - thanks so much for sharing your experience! We're thrilled to hear that Peerspace made it easy for you to find the perfect studio for your photoshoot. It’s great to know the search filters helped you stay on budget and on theme—and that your host was able to accommodate a last-minute change. We appreciate the recommendation and look forward to helping you find your next creative space!

Rated 5 out of 5 stars

Easy to book

Easy to book. Host was great! This app already works better than airbnb. Everything went even better than I expected. Will definitely be using again.

6 June 2025
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Reply from Peerspace

Hi Anthony, we're so happy to hear that using our app was easy! Thank you so much for this 5 star review and we look forward to having you book with us again.

Rated 5 out of 5 stars

The booking seamless

The booking was free, fast, and easy. I love the pictures for the multiple space options. I love the convenience of hassle-free, simple booking.

3 June 2025
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Reply from Peerspace

Hey Loretta - Thank you so much for the kind review! We're thrilled to hear that the booking process was smooth and that the variety of space options and photos helped you choose the perfect fit. We appreciate your feedback!

Rated 5 out of 5 stars

PeerSpace Is The App To Have

I was looking to throw a “In Memory Celebration “ for my mom who is deceased so I decided to try PeerSpace . PeerSpace is a wonderful app because it’s convenient and the spaces that they have available are unbelievable with awesome prices . I’m so happy to have found PeerSpace it was a great experience for me and my family .

30 May 2025
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Reply from Peerspace

Hi Tinisha,

Thank you so much for sharing your experience. We're truly honored that you chose Peerspace to host such a meaningful event in memory of your mother. It means a lot to hear that the space and the platform were able to support you and your family during such an important time. We're so glad Peerspace could be a part of creating a memorable celebration of her life.

Rated 5 out of 5 stars

I never leave review but had such a great experience, I had to share.

I never leave reviews, good or bad. However I had such a great experience I had to share! The whole process of finding a venue, booking and communicating with the person was so easy. I had a great experience with Peerspace. I had never heard of it before so was a little nervous at first but so happy that I found it. I will definitely be using Peerspace again in the near future for the next event!

1 June 2025
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Reply from Peerspace

Hi Alisha, we're so excited to hear about your great experience with our platform! Thank you for taking the time to leave this review and we look forward to helping you find great spaces and hosts again in the future.

Rated 1 out of 5 stars

Proceed with Caution – Poor Support, Last-Minute Cancellation, and No Accountability

I booked a space through Peerspace for an engagement party and had one of the most stressful and disappointing experiences I’ve ever encountered with an event platform. After months of planning, the host canceled our booking just two days before our event — despite multiple confirmations and conversations in which we worked through her concerns. Notably, she told us she regretted accepting our booking because she hadn’t realized it fell on a holiday weekend. Even after we made major last-minute adjustments to accommodate parking limitations and reassured her about the guest count, she still chose to cancel less than 50 hours before our event.

We scrambled to find a replacement venue, which forced us to spend hundreds of dollars in additional, unplanned costs. When we reached out to Peerspace for support, the situation only got worse. They ultimately closed our claim, citing a 48-hour deadline to submit documentation—a deadline that is nowhere to be found in their official Cancellation and Refund Policy. I also explained that I hadn’t received timely email notifications of their responses due to technical issues with their messaging system, and I even provided proof. Still, they have only deflected my repeated requests to reopen the case, without addressing the validity of my concerns or acknowledging the lack of notice and communication failure. Adding to the frustration, I tried calling their listed phone number multiple times and only received error messages—there was no working number to reach a live person.

Most alarmingly, Peerspace has stated they cannot allow me to leave a review for this host (who is currently highly rated), because the booking was canceled. This means future clients could face the same issue with this host, completely unaware, and I have no way to publicly warn them through the platform itself.

As of now, Peerspace has offered no resolution, no reimbursement, and no real path to escalate the matter further. I am requesting that my case be reviewed by management, especially given that their support team is enforcing an internal 48-hour deadline that does not appear in any formal policy that users agree to.

As promised, I am updating my review with the new developments. Both the Peerspace chat and those who respond to third-party reviews have deflected responsibility, stating a timeline that does not appear in the consumer agreements. Additionally, they have ignored multiple requests for a number I can call to speak with a live agent.
I strongly advise future users to refrain from booking through Peerspace—if something goes wrong, you may be on your own. Note that if you don’t constantly return to check support messages (even when in the midst of scrambling to pivot an event location) they may say you didn’t respond in time to qualify for reimbursement.

25 May 2025
Unprompted review
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Reply from Peerspace

Hi Christina,

Thank you for taking the time to leave a review and share your experience with us. Your feedback is incredibly important, and we want you to know that it has been heard and taken seriously. We hope this message brings some clarity regarding your case.

First and foremost, we’re truly sorry for the inconvenience and frustration caused by your host’s cancellation. We understand how disruptive this must have been. Please rest assured that our Host Management team is taking the appropriate actions. Hosts are aware that cancellations may result in penalties, which can include revoked privileges or even removal from our platform.

Currently, our policy only permits reviews for completed stays, as we aim to ensure that feedback reflects the full booking experience. That said, we fully recognize your perspective, and we are actively reviewing this process to better serve our guests.

When a host cancels, our Customer Experience team steps in to assist with finding alternative accommodations and, where possible, pursuing reimbursement for losses. In order to move forward with such claims, we require relevant third-party documentation, including refund policies, service contracts, and any supporting materials.

In this case, our agent reached out on May 23, 2025, and explained that documentation would need to be submitted within 48 hours or the case would be dropped. As we did not receive a response within that timeframe, the losses claim was unfortunately closed in line with our process. When we did receive a response from you it was received on May 27, 2025. By using our platform, users agree to these procedures to ensure consistency and fairness for all parties.

We’re sorry this was your experience, and we truly appreciate your understanding.

Rated 5 out of 5 stars

The experience I had at the Peer space…

The experience I had at the Peer space was an overall success. I enjoyed the host's quick responses, and the space and pool were perfect for my son's birthday.

26 May 2025
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Reply from Peerspace

Hi Sharon,

Thank you so much for leaving this review- we're so excited to hear that you had such a great experience with us. Happy belated birthday to your son and we look forward to helping you find great spaces again in the future.

Rated 4 out of 5 stars

Peerspace is a good site for finding spaces, but be prepared for certain hosts to decline you for suspicious reasons

The site Peerspace is a good site for finding available spaces. What is beyond Peerspace’s control is hosts who display racist behavior towards those looking to reserve a space. ⚪️ hosts who show wide open availability on Peerspace for their space and then it mysteriously becomes unavailable after you submit your request showing your melanin beautiful photo as the requester. It never ends.

25 May 2025
Unprompted review
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Reply from Peerspace

Hi CJ,

Thank you for taking the time to share your experience. We're truly sorry to hear about what you encountered.

At Peerspace, we’re deeply committed to creating a safe, inclusive, and respectful environment for all members of our community. We take reports of discrimination very seriously and investigate them thoroughly.

If you’re open to it, we’d really appreciate the opportunity to look into this further and assist you in finding a space that meets your needs. Please don’t hesitate to reach out to us directly at https://support.peerspace.com/en/.

Thank you again for bringing this to our attention.

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